We stayed here while visiting Hampton Court Palace. It was ideal as it sits on the walls of the palace. It looks very quaint and the bar area was quite comfy looking. We had booked two rooms, our room no12 was very small, their room 11 was a great size with a couple of comfy chairs to sit in. Our room was clean and had everything we needed, but it was very small. When we checked in, after much confusion we were handed keys and the staff member went off to speak to someone else, I had to ask where the rooms were. We booked to eat in the pub at 6.30 and when we came down stairs for dinner, there was lots of confusion and staff thought we had booked for 8pm. Food was ok expensive and not cooked well, one of our meals got forgotten, so everyone had to wait. We ordered desserts and the order got mixed up with one of our number getting two desserts, and one of us having to wait for custard to go with dessert. We slept well and the bed was comfortable. Breakfast was a confusing affair with staff not seeming to know what we had ordered and food not coming on time. Think the need to invest in some staff training. Breakfast was ok if haphazard.
- Also Known As:
- The Kings Arms Hotel East Molesey, England, UK