Myself and a colleague have just returned home having stayed in The Carlton Mitre on Hampton Court Road. From the minute we walked into the smelly, tired reception we knew we had made a mistake booking this hotel and things went from bad to worse.
The 'deluxe' rooms we were shown to were on basement level, which stank of damp. Some enterprising soul had tried to mask it with Febreeze, which only made it worse. The rooms were quite large but had flimsy french doors leading out to a courtyard smoking area, the doors themselves were not sealed properly and a freezing draught was blowing through at gale force.
We promptly complained to the person on reception and rather than apologise appropriately and find us something better he downgraded us to standard rooms for the same price as the deluxe rooms because he said the hotel was full. We saw four people in the hotel the entire time we were there.
The standard rooms were warmer but as my photographs attached will attest, we have never stayed in such a filthy establishment. Had there been an alternative hotel nearby, we would have left immediately. The valance on the bed was stained, the carpet was dirty, the chairs, curtains and pelmut were covered in stains, the furniture was chipped and scored and most disgustingly the duvet was covered with massive brown stains. Gordon Ramsey would have had a field day. The mini fridge was ancient and the air conditioning unit was noisy.
At breakfast a spider fell out of my menu card and another raced across the table, the fringes on the mats in the breakfast room were tattered and grey. The only thing this hotel has going for it is the view of the Thames from the breakfast room and I think that's the only place you can get sight of the Thames.
After breakfast we checked Trip Advisor to see if other people had had a similar experience and unfortunately time and again these issues have been raised. It's not sufficient for management to apologise for their dirty hotel, have a bit of respect for your guest and just clean it!
As we were leaving we were given a voucher to collect for a free stay - not in a million years.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Travelocity, Expedia, Agoda, Hotwire, Priceline and TripOnline SA so you can book your The Mitre Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Carlton Mitre Surrey
- The Mitre Hotel East Molesey, England, UK