The hotel itself is difficult to find but it's in an attractive area with shops nearby and a short walk to the rail station. It's clean and comfortable but that's where the positive qualities end. I had the unfortunate occurance to have a three day booking before I realised I needed to add another day before my three day stay so I did so on another booking. Upon checkin I explained this situation and was told it was no problem and that I could stay in my same room. The next morning I was told I would have to checkout at 11am and return at 2pm to check in for my second booking. I explained the situation to the new front desk staff and they said that the room I had just stayed in was allocated to someone else. They said that the new occupants had requested a twin and so my room had to go to them. (Incidentely I had requested a double and was given a twin) I explained that this was not acceptable and after much argueing (20 mins) I was given a new room that had just been cleaned. After checking in I was told later in the afternoon that it was possible that I could have stayed where I was if I preferred a twin to a double. (You wouldn't believe it unless you were present but it was like Laurel and Hardy) For four days I dealt with the front desk staff who would often contradict each other and were not working as a team. The clincer came at breakfast. The breakfast buffet had no plates for the guests as they had been used up. I asked a waitress for a plate and she told me that I could go get a plate from an area on the otherside of the restaurant and if I could bring more plates for the other guests who were also waiting. They actually get you to do their jobs for them, same I couldn't check myself in. Regardless, the hotel itself is quite good but the hotel staff are abysmal and had problems working together and organising the simpliest of tasks.
- Official Description (provided by the hotel):
- Holiday Inn Express London Croydon is the ideal location for business and leisure travellers visiting Croydon, only 15 mins from Central London by train. The hotel boasts 156 contemporary style, air-conditioned, en-suite bedrooms each with high speed internet access offering guests a comfortable and connected stay .After a great night’s sleep, they enjoy our FREE Hot buffet breakfast All this is coupled with conference facilities for up to 70 people on a dedicated floor. WiFi in the lobby area is free to all guests. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express London Croydon Hotel Croydon
- Express London Croydon
- London Holiday Inn