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“A neat and clean place to stay at reasonablea price” 3 of 5 bubbles
Review of Holiday Inn Express London Croydon

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Holiday Inn Express London Croydon
Ranked #10 of 24 Hotels in Croydon
Vadodara, India
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“A neat and clean place to stay at reasonablea price”
3 of 5 bubbles Reviewed June 19, 2011

The hotel is located within walking distance to town centre, how ever if you are driving there you have to go through a maze of one way streets to reach it and the entrance is not on the main street so you may overshoot the by lane and may have to do circuit again to get there.
The hotel is very basic and is more of a self help type . Check in was fast and staff was courteous how ever there are no bellboys so you have to manage the luggage on your own.They have a luggage room facility which we found convinient to use and they hold the luggage for no extra cost.
The rooms are just big enough that 2 people would not feel cramped .The quality of mattresses is not of a high quality and more of foam where you just sink in and back support is not available.Since we stayed only one we could just manage but sleep quality does suffer.
The hotel does not have a regular restaurant ,but it does serve a regular english breakfast.The quality of food served for breakfast is average .For all other meals you would have to go to pubs/restaurants which are jjust round the corner.

  • Stayed June 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ashitpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, April 29, 2014
Dear ashitpatel,

Thank you for taking time to write a review about Holiday Inn Express London Croydon.
Thank you again for your feedback.
Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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783 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
London
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 18, 2011

Several rooms face the back of a mega club. The bass will mean you don't sleep till 4 am.

  • Stayed June 2011
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TulumAnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, April 29, 2014
Dear TulumAnon,

Thank you for taking time to write a review about Holiday Inn Express London Croydon.
Thank you again for your feedback.
Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 13, 2011

Close proximity to East Croydon rail station is the one of 2 things i would say is good about this hotel. other being the staff that brings breakfast and they try to be polite and quick. is it so hard to check that the towels are clean and do not have stains on them? nowhere does it mention that hotel is located in the back alley of a night club, which makes it hard to sleep before 2 am on a weekend. otherwise there is nothing remarkable of this hotel.

  • Stayed May 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank moskvich5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, April 29, 2014
Dear moskvich5,

Thank you for taking time to write a review about Holiday Inn Express London Croydon.
Thank you again for your feedback.
Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed June 10, 2011

Me and my partner went to this hotel after reading reviews as this hotel is rated number 1 in croydon, despite the fact that it is only 3 stars compared to the other hotels which were 4 stars. Now i am starting to regret not going to the 4 star hotel because maybe the customer service could have been better.
As soon as we arrived we were given a very large room and a very large bathroom, which was odd because it didn't look like any of the pictures. the bathroom floor was very dirty and the view was not great. so we called reception, and the lady was quite rude, but she did change the room for us which was great and she told us the room she given to us was for disabled people, which I think was quite rude and not fair for if a disabled person had came to the hotel then we would have taken their room.
the break fast was not all that. let's just say it was very simple sausages, egg, toast and beans.
overrall the area like many people say, is very bad. didn't feel comfortable at all. even though i am a Londoner. Plus point is that it is near all the shops.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank bbmuimui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, April 29, 2014
Dear bbmuimui,

Thank you for taking time to write a review about Holiday Inn Express London Croydon.
Thank you again for your feedback.
Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 10, 2011

Clean room, adequate size, good hot shower. Persons manning the reception are exceptional. The kitchen folks are also very efficient and friendly.

I stayed for a week for leisure. No trouble to get to and from London with East Croydon railway nearby and just get a travelcard, saved you money, time and trouble. Compared to the rooms in Central London which are small, smelly, sometimes with no hot water, paying slightly more for Zone 5 travelcard pays in terms of bigger room, bathroom ensuite, continuous hot water, etc. If you don't want to walk the length to East Croydon, take the tram at George Street towards Elmers End or Beckenham Junction and they will take you to East Croydon doorstep, your travelcard already covers the tram ride.

Bed is very comfortable, with pillow selections of firm or soft. You have to pay for internet in the room, but the WiFi in the lobby/lounge is free, need to get the daily access from the reception though.

Breakfast is the same fare daily, but you can get by with toast, cereals, juices, coffee. There are 2 buffet areas, people tend to flock on the main one, you can get the same fares from the buffet area slightly at the back towards the kitchen.

All in all, the personnels are courteous, friendly, ever ready to help you. Hotel cleanliness is excellent. Bit of a warning, hotel is good on the inside, but it is situated in a back alley. Don't put high expectations on the courtyard or the pathway to the hotel. I recommend this hotel to those wanting to spend their days exploring London.

Room Tip: Get a higher level room, at least above level 5.
See more room tips
  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ssalleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, April 29, 2014
Dear ssalleh,

Thank you for taking time to write a review about Holiday Inn Express London Croydon.
Thank you again for your feedback.
Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 9, 2011

Victor at the croyden holiday inn helped us out enormously - he was courteous kind and generous. We were stuck without a room in the middle of the night, and he got us a room in a town booked solid. He called other hotels for us, offered us Internet, and finally found us a room in his hotel when there was a no-show. The cherry on top were the pastries set out for us in the breakfast bar when we had to leave at 4:00 in the morning. Thank you Victor!

  • Stayed June 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neohippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, April 29, 2014
Dear Neohippy,

Thank you for taking time to write a review about Holiday Inn Express London Croydon.
Thank you again for your feedback.
Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed May 30, 2011

Clean hotel, really friendly staff. The room was big enough for us (two plus two teenagers), and spotlessly clean. Breakfast was a bit of a nightmare, cramped serving area with grim looking sausages and something that was pretending to be scrambled egg. I cannot fault the hotel for a short, budget stay it was good but the area it is in was not good. The local Yates Wine Lodge swapped our glass glasses for plastic ones at seven pm. We decided that maybe it was time to head back to the safety of our room! The alleys around the hotel are not places to look let alone walk down. Car parking cost £11.00, and was three streets away, which is not good at night or with children in tow.

  • Stayed May 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WiltshireWanderer12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, April 29, 2014
Dear WiltshireWanderer,

Thank you for taking time to write a review about Holiday Inn Express London Croydon.
Thank you again for your feedback.
Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London Croydon

Property: Holiday Inn Express London Croydon
Address: 1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
Phone Number:
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #10 of 24 Hotels in Croydon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London Croydon 3*
Number of rooms: 156
Official Description (provided by the hotel):
Holiday Inn Express London Croydon is the ideal location for business and leisure travellers visiting Croydon, only 15 mins from Central London by train. The hotel boasts 156 contemporary style, air-conditioned, en-suite bedrooms each with high speed internet access offering guests a comfortable and connected stay .After a great night’s sleep, they enjoy our FREE Hot buffet breakfast All this is coupled with conference facilities for up to 70 people on a dedicated floor. WiFi in the lobby area is free to all guests. ... more   less 
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Also Known As:
Holiday Inn Express London Croydon Hotel Croydon
Express London Croydon
London Holiday Inn

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