We stayed for 2 nights for our son's wedding. On the entering our room we were impressed, but sadly it started to go down hill then. We had a ironing board but no iron, there was no water coming out of the hot water tap in the basin, and as for the shower it just did not work.
We were in an executive room, so you do expect the simple things in life, like water coming out of a tap and for the shower to work.
It seems the heated towel rail also supplied the hot water to the bath, as when you filled up the bath (which l might add takes forever to fill) then the towel rail would start to rumble away all night and day. We complained on our first night (Friday) and we assured that someone would come and deal with the issues, but when we checked out on the Sunday, these still had not been dealt with.
I made a complaint to the duty manager on the Sunday morning, and was promised a telephone call, but as yet l still have not received a call.
Other members of our family also had problems with their rooms, one even had to have their door taken off its hinges and it would not shut. Some of the stair carpets have sticky tape on them were they are thread bear.
This hotel needs a serious make over to bring it up to the prices they charge for their rooms.
The view from our room was fab, we over looked the golf course, but for the prices of the rooms, l don't think they are worth their money.
- Official Description (provided by the hotel):
- Et in 200 acres of beautiful Surrey countryside, De Vere Selsdon Estate is an historic country mansion with an 18 hole championship golf course, luxury beauty treatment rooms and well-appointed leisure club. Perfect for large scale business events in the area as well as romantic weddings, this picturesque setting also features extensive grounds ideal for outdoor team-building and celebrations. ... more less
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- Also Known As:
- Selsdon Park & Golf Course Hotel Croydon
- Selsdon Park And Golf Course
- Selsdon Park Hotel Course
- Selsdon Park Croydon