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27 - 32 of 2,750 reviews
Reviewed 4 weeks ago via mobile

Booked at short notice after a terrible experience nearby.

Clean, modern rooms and a very convenient car park for just £6 per night if you ask the hotel for a discount card.

Restaurant busy but passable for a hotel, co op store one minute down the street.

For London it’s just fine.

Date of stay: January 2020
Trip type: Traveled on business
1  Thank 990mj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atanubhowmick, Manager at Jurys Inn London Croydon, responded to this reviewResponded 2 weeks ago

Dear 990mj,

Thank you for your kind words and for your 5 star rating.
It was a pleasure to have you as our guest and we are delighted to learn that you had a good experience at our property.

We look forward to have the opportunity to welcome you back at Jurys Inn Croydon.

Warm Regards,
Atanu Bhowmick
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The hotel was amazing, the bed was so comfortable that I really did not want to get up. The room has been refurbished to a good standard. Great TV and nice tea tray with bottled water Room was cozy and quiet and very clean. It was a shame that we had a problem with the car park.
We ate in the restaurant, food ok, service excellent, nice and friendly Good breakfast with lots of choice. Firstly you need to make sure you are in the right car park, it's not the nearest NCP, this meant we had to pay £16.50 instead of £6 overnight, secondly be careful, the car park is not secure and our hire car got broken into and items stolen.

Date of stay: January 2020
Trip type: Traveled on business
1  Thank LK_MBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atanubhowmick, Manager at Jurys Inn London Croydon, responded to this reviewResponded 2 weeks ago

Dear LK_MBE,

Thank you for your recent stay with us and for taking the time to share your positive feedback with us. Your 4 star rating is much appreciated.
Our apologies for the inconvenience you have faced with the car parking, unfortunately the only discounted agreement that we have is with the Whitgift Centre Car Park, so we are unable to issue any discount to other car parks.

We look forward to welcome you back at Jurys Inn Croydon.

Warm Regards,
Atanu Bhowmick
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We only stayed one night (went to a person's 90th birthday party) but we're pleasantly surprised with the quality of the room and the breakfast was very good as well so would recommend this hotel. Great location for the rail station.

Room tip: We stayed in standard room and it was very good.
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank Paul Anthony O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atanubhowmick, Manager at Jurys Inn London Croydon, responded to this reviewResponded 2 weeks ago

Dear Paul Anthony O,

Thank you for your positive feedback. It was a great pleasure to see that you had a good stay, I will make sure to pass on each of your comments to the rest of the team.
We look forward to welcome you back at Jurys Inn Croydon.

Regards,
Atanu Bhowmick
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Nice hotel. Value for money.

The room (King room with superior package) was nice. Clean and good decor. Everything you might need was there. The bed was amazing, a super king size with plenty of pillows. Very comfortable. Enough hanging space, shelving and draws for a stay from 1-7 nights. Good desk area with decent size HD TV. Table and chair by the window. I have stayed in bigger rooms but this room was definitely adequate and well equipped.

The breakfast buffet was good with a selection of traditional full English, continental and fresh fruit.

The lounge and bar area were
Modern and stylish, I didn’t use the restaurant but it looked nice.

You can park in the whitgift NCP car park across the road and collect a ticket from the hotel reception that gives you overnight parking for £6 which is reasonable.

I will definitely use this hotel again and recommend it.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank c h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atanubhowmick, Manager at Jurys Inn London Croydon, responded to this reviewResponded 2 weeks ago

Dear c h,

Thank you for your recent stay with us. Your 5 star rating is much appreciated.
We are delighted you had a good experience at our property and enjoyed the services and amenities provided.
I shall pass your comments to the rest of the team, whom will be happy to learn you have enjoyed your stay with us.

It was a pleasure to have you as our guest and we look forward to welcome you back at Jurys Inn Croydon.

Regards,
Atanu Bhowmick
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

1- said i was not booked into the hotel despite me having a reservation booked 1 week prior
2 - then could not allocate a room without having to wait 10-15 minutes whilst waiting for the receptionist to get hold of her manager
3 - had a meal voucher included in the deal - the recepionist did not know how to process this and argued that it should be £20 not £30. The difference is 'being inside the M25' which she did not know - not suprising as she is not from these shores.
4 - gave me 1 key fob ... to activate the lights in the room not get into the room
5 - the room i stayed in had wet carpet - TBH , smelled as if someone had been sick and they attempted to clean it up!

All this after travelling 4 hours and arriving at 8pm, it was not what i wanted. I've stayed here many times and the overall service is declining which is a shame

Room tip: ask for a room that does not have an ajoining door
Date of stay: January 2020
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank outandabout20201a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atanubhowmick, Manager at Jurys Inn London Croydon, responded to this reviewResponded 4 weeks ago

Dear Outandabout20201a,

Many thanks for taking the time to share your feedback with us.

I am very sorry you did not have a positive experience at our property, and we would like to apologize for the shortfalls you have encountered during your visit.
I will ensure to share your comments with the rest of the team.

We look forward to have the opportunity to welcome you back at Jurys Inn Croydon and provide you with a better experience than the last one.

Warm Regards,
Atanu Bhowmick
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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