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“Disappointing ”

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Jurys Inn London Croydon
Ranked #2 of 24 Hotels in Croydon
Certificate of Excellence
Poole, United Kingdom
2 reviews
“Disappointing ”
Reviewed April 5, 2014 via mobile

First stay for me in a Jury's Inn and first impressions very good. Room clean, all the necessary facilities and a voucher for a free drink.

The biggest disappointment for me was the smell of cigarette smoke in the bathroom coming through the ventilation fan. It was so pungent that if the bathroom door was left open the room stank of smoke - not pleasant. This was reported when I checked out but the reaction of staff left me in no doubt that nothing would be done. Incidentally I had to make a point of mentioning this issue as I was not asked
If my stay had been ok on checking out.

The other issue was the over keen cleaner who walked into the room just after 8am after knocking and waiting all of 3 seconds.

I may just have been unlucky as everything else was fine for the price paid including a nice breakfast and Costa facilities.

Stayed April 2014, traveled on business
Helpful?
Thank Addix100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurys-Inn-Manager, General Manager at Jurys Inn London Croydon, responded to this review, April 25, 2014
Dear Addix100

Thank you for your recent feedback. I was very happy to read your positive comments on our hotel cleanliness, room facilities, breakfast and Costa offerings.

However, disappointed to learn of some issues you encountered with odour in the bathroom area of your room and subsequent communications with the team on the front desk.

I would like the opportunity to investigate these matters further, so perhaps you would like to contact me directly with some additional details on email - michelle_hickey@jurysinns.com

Thank you again and I look forward to hearing from you

Kind Regards

Michelle Hickey
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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English first
Croydon, United Kingdom
Level 6 Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 22, 2014

I usually come into Jurys Inn for a steak meal now and then and I have found the quality of the meals to be of a good standard and the service level to be superb and all this set in a calm and relaxing atmosphere just adds value to the overall experience. Ludy is always a pleasure to converse with and she is always very helpful and hospitable. Keep it up Jurys Inn Croydon!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank NoelofCroydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurys-Inn-Manager, General Manager at Jurys Inn London Croydon, responded to this review, April 25, 2014
Dear MustafaA

Thank you for your recent feedback and very kind comments on our dinner service and offerings.

In particular your mention of the team in our restaurant, which I will be delighted to share with them.

We look forward to having you dine with us again in the near future.

Kind Regards

Michelle Hickey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meath Ireland
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 20, 2014 via mobile

We stayed here for St Patricks weekend and had a great time. My only gripe was after having a little accident (women's problems) I would have expected the soiled sheets to be changed but they left them all weekend.
The staff in the hotel are so friendly especially at reception, they really couldn't do enough for us but the housekeeping staff need to learn manners. I was getting ready on Monday and put the do not disturb sign on the door so I could go for a shower in peace while my husband and son weren't there but 3 times she knocked I told her to give me 10 minutes but she got annoyed with me. I have worked in the hospitality industry most of my life so understand how busy they are but there was no need for her rudeness.
Overall we had a lovely weekend there and will return again soon.

Stayed March 2014, traveled with family
Helpful?
Thank toptwice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurys-Inn-Manager, General Manager at Jurys Inn London Croydon, responded to this review, April 25, 2014
Dear TopTwice

Thank you for your recent feedback following your stay and your positive comments on service received from our reception team.

However, I was surprised and disappointed to learn of the issues you encountered with our housekeeping department. I would like the opportunity to obtain further information on this matter to enable me to investigate it.

If possible, please email me directly at michelle_hickey@jurysinns.com and I will revert to you directly.

Thank you & Regards

Michelle Hickey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wales, United Kingdom
Level 6 Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 18, 2014

Stayed one night the hotel was good value it was clean and tidy very efficient staff breakfast was good with plenty of options not far from the train station would definitely use again if staying in Croydon

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bunkersbistro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurys-Inn-Manager, General Manager at Jurys Inn London Croydon, responded to this review, April 25, 2014
Dear bunderbistro

Thank you for taking the time to write following your recent stay.

I was delighted to receive your positive feedback on the hotel facilities, breakfast and location.

I do hope we can look forward to welcoming you back to Jurys Inn on your next visit to Croydon.

Kind Regards

Michelle Hickey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2014

Very impressed. Room was spotless and bed comfortable. I was looking for a cheapish room with striking distance of Victoria and am glad that found this hotel for £61 (!).
Would certainly consider this again. Only moan was that pressure on shower (room 805) was not great. I wonder if management read these reviews?

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EH4chap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bochum, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 13, 2014

First and last time ever! We booked a family room well in advance (6 weeks) got the written confirmation and everything.
When we were on our way from Germany to London (by car), we even called to confirm that we will check in that day. When we arrived at 2am the guy at the reception told us that the room was already given away! Just like that! No apologies, nothing!
So sitting there at 2am totally exhausted from the trip with two sleeping kids, the receptionist refused giving us a another room and was not even able to get us a room in a hotel near by. He then wanted to send us to Gatwick Airport (hotel) for overnight and then get us back again to Jurys Inn the next day! So instead of having breakfast and start our (only 4 days) sightseeing tour, we would be busy with,checking in at (in the meanwhile) 5am, getting to the hotel, unpacking etc. Then again in the morning (well actually just a couple of hours later, again packing our stuff, move back to Croydon, again check in, again unpack etc.
The whole story ended with us getting a new hotel on our own, where we had to pay twice the price that was calculated and never heared back from Jurys Inn although they claimed to refund the difference! Never actually happened! So that hotel, is just bad customer service as you could just imagine! And we would never ever recommend it to anyone! Absolute horrorable experience!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank josterry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jurys-Inn-Manager, General Manager at Jurys Inn London Croydon, responded to this review, May 20, 2014
Dear josterrry

Thank you for your review, I would like to offer my sincerest apologies for the inconveniences caused to you on your recent visit.

I would like the opportunity to investigate this matter further. Therefore, please feel free to contact me directly should you wish at michelle_hickey@jurysinns.com

Kind Regards

Michelle Hickey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 11, 2014

I was booked into the hotel by my company as I was attending a course. The room was spacious and well appointed. Exceptionally clean and was made to feel like I was at home. The staff are great, especially Ludi, Emma on Reception and Andrew in F&B. Food good and homely. Good location, 5 minutes work from East Croydon Station.

Room Tip: High floor. Great view over Croydon.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WBA66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jurys Inn London Croydon

Property: Jurys Inn London Croydon
Address: 26 Wellesley Road | South London, Croydon CR0 9XY, England
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Croydon
#2 Best Value Hotel in Croydon
#3 Romantic Hotel in Croydon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn London Croydon 3*
Number of rooms: 240
Official Description (provided by the hotel):
Jurys Inn London Croydon offers a convenient London location outside of busy central London yet with easy access to London Victoria via the 17 minute train ride from East Croydon Station, which is a short 7 minute walk from the hotel. The hotel is also a convenient 20 minute journey from Gatwick Airport for those arriving by plane. Guests wishing to explore Croydon's attractions will be pleased to know that The Whitgift Shopping centre is just over the road and around the corner from new urban shopping complex Boxpark. The Queen's Gardens are an easy 6 minute walk and Shirley Park Golf Course is a 7 minute drive away from the hotel. Jurys Inn London Croydon features all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. If arriving by car, public parking is advised in the Whitgift Centre NCP car park and enjoy a discounted rate of just £6 for 24 hours (validate parking ticket at reception before check out). Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview, and Free WiFi. Guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to London Croydon at Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Croydon Hotel Croydon
Jurys Hotel Croydon
Croydon Jurys Hotel

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