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“Friendly staff and good food”

Apatura Bar Restaurant & Grill
Ranked #45 of 467 Restaurants in Croydon
Price range: $12 - $38
More restaurant details
Restaurant details
Good for: Bar scene, Dining on a budget, Large groups, Romantic, Special occasions, Business meetings, Families with children
Dining options: Late Night, Lunch, Dinner, Brunch, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Apatura Bar Restaurant & Grill is a unique & exciting restaurant in Croydon serving a fusion of Mediterranean & Tex-Mex food in its stylish surroundings.Situated in the South End Restaurant Quarter on the outskirts of Croydon town centre, Apatura Bar Restaurant & Grill is renowned for its quality of service; its consistency in offering one of the most versatile and affordable menus in the South London area has also ensured that diners travel from as far as Central London to enjoy the experience. Apatura delivers an ambitious and exciting vision for a dining experience that exudes a touch of class associated with Mayfair and the West End. You can relax and enjoy a cocktail around our illuminated bar before enjoying one of our succulent steaks, sizzling fajita dishes, or one of our popular fish dishes. Our contemporary menu can provide for a number of occasions; from an intimate romantic meal to a birthday celebration; whether a business lunch or a wedding reception, we are certain you will love the experience.
London
Level Contributor
42 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Friendly staff and good food”
4 of 5 bubbles Reviewed March 24, 2013

Nice warm welcome by the front of house staff and all of the staff were very friendly and efficient. The menu looked interesting with lots of variety but we fancied steaks so went for them. The portion of pepper sauce was a bit small but I asked for more and it came immediately with a smile. Everything we had to eat and drink was good and I would come back here with a group of friends and try some different dishes.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sazamataz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApaturaRestaurant, Manager at Apatura Bar Restaurant & Grill, responded to this review, July 31, 2013
Dear Madame,

Thank you for taking the time to leave us a review - we appreciate any feedback from our customer's stay with us.

We're so happy you enjoyed your evening out - it's great to hear such positive reviews about the new menu; maybe next time you'll try one of our desserts!

We hope to see you at Apatura again very soon.

Apatura Restaurant

Facebook - facebook.com/apatura
Twitter - @apaturainfo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

Visitor rating
    114
    54
    23
    15
    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Warwick, UK
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Dont miss out!”
5 of 5 bubbles Reviewed March 12, 2013

I was on business last week and decided to visit the restaurant based on all the positive reviews. The staff were all extremely helpful and very friendly. The food was excellent and no one would leave here hungry. Real good quality food at reasonable prices and an excellent restaurant. Many thanks!

Visited March 2013
Helpful?
Thank rock808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApaturaRestaurant, Manager at Apatura Bar Restaurant & Grill, responded to this review, July 31, 2013
Dear Sir,

Thank you for taking the time to leave us a review - we appreciate any feedback from our customer's stay with us.

We're so happy you enjoyed your evening out - it's great to hear such positive reviews about the new menu.

We hope to see you at Apatura again very soon.

Apatura Restaurant

Facebook - facebook.com/apatura
Twitter - @apaturainfo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, United Kingdom
Level Contributor
256 reviews
135 restaurant reviews
common_n_restaurant_reviews_1bd8 159 helpful votes
“Warm Welcome”
5 of 5 bubbles Reviewed February 21, 2013

Back to Apatura and again a warm welcome from front of house. A cold midweek evening and we were the only table at 7pm so a walk-in wasn't a problem. The widely spaced tables were being cleaned down and refreshed (good to see) candles lit and readied for the evening service.
The menu has been also refreshed with the addition of a 'Tex-Mex' section to accompany the usual euro / med / steak fayre.
We opted for the Mex dishes and shared a starter before having a main each. Good call - the Nacho starter is enough to share between 2. Starters and mains all good value and can't comment on the deserts as we were too full to even look at the menu again. Q: why is this place empty on a Thursday evening with this quantity of good food, good service, at good prices?
I don't know why, there's no reason not to like it - go and try it and see what you think.
We retired to the extensive bar area with comfy seating to finish off the wine and to relax after the meal. A cocktail later we were pleased with the bill and left a good tip for attentive service.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KathIan999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApaturaRestaurant, Manager at Apatura Bar Restaurant & Grill, responded to this review, February 23, 2013
Dear Madame,

Thank you for taking the time to leave us a review - we appreciate any feedback from our customer's stay with us.

We're so happy you enjoyed your evening out - it's great to hear such positive reviews about the new menu; maybe next time you'll try one of our desserts!

We hope to see you at Apatura again very soon.

Apatura Restaurant

Facebook - facebook.com/apatura
Twitter - @apaturainfo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level Contributor
26 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Excellent for Sunday Lunch”
4 of 5 bubbles Reviewed February 18, 2013

My mother had been here before and enjoyed it so we took her for Sunday Lunch. Good food, excellent bread rolls nice and warm, plenty of food in the main course and tasty, . The desert is worth a mention, very attratcive. Service was good but a little green - didn't take the bread board away until we had finished the deserts, failed to clear the wine glases away when we ordered glases of wine but nevertheless they were very attentive and brought any extras we asked for straight away.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CeeJayHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApaturaRestaurant, Manager at Apatura Bar Restaurant & Grill, responded to this review, February 23, 2013
Dear Madame,

Thank you for taking the time to leave us a review - we appreciate any feedback from our customer's stay with us.

We're so happy you enjoyed our Sunday Roast Menu, particularly as you were recommended to visit by your mother. We will take on board your comments about our service; as a family business we strive to deliver high-quality service to all our guests.

You can stay up to date with the latest news, events, promotions and more on our Facebook and Twitter pages below:

Facebook - facebook.com/apatura
Twitter - @apaturainfo

We hope to see you at Apatura again very soon.

Kind Regards,

Apatura Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Valentines: Disappointing, ignored and bland Shish!”
3 of 5 bubbles Reviewed February 14, 2013

When we first arrived, we'd had a good first impression, were sat swiftly and immediately offered a drink.

That was about it and we were pretty much forgotten about.

after too long waiting to order, a waiter came over to tell us the Duck had run out. this was my choice of main so I was disappointed, but it turned out he thought we'd already ordered and that why he came over to say this!! So then it was 'oh, would you like to order then?' which we did.

When ordering I asked for advice on whether I should go for the Chicken Shish or Lamb Shank (i'd fancied a proper Chicken Shish for ages but liked the sound of the lamb) The waiter said 'well basically, the lamb shank is just like a really big roast dinner' and about the chicken 'its just a proper turkish shish'. Neither really sold it to me, but me thinking it would be a nice authentic flavoursome shish, i went for that. My boyfriend went for the Crispy Pork Belly and for starters we had BBQ Chicken Nachos and Goats Cheese & Sundried tomatoes Quesadilla.

Quesadilla - disappointing. Couldnt really taste the goats cheese or sun dried tomatoes, for all the cheese smothered on top of it.
Nachos - nice, and a hearty portion - but easy

After a long long wait for our mains, no waiters asked how our starter was, or whilst we waited whether we wanted any drinks. (we also seemed to have about 5 different waiters throughout the night!)

Bland Chicken Shish (with chips, pita, salad). I swapped the chips for rice. It was so BLAND i cant even describe!!! And dry, no sauce or anything, and the Pita was not a pita...it was a shop bought mini Naan bread heated on one of their ovens.
The chicken was very moist and tender...and looked an orange flavoursome colour. but there was no flavour at all. I only at about 3 mouthfuls but just didnt bother. I was soooo disappointed!! When the waiter (another one!) took the almost-full plate away...he did not ask how our meal was or ask why I had left so much.

I wanted to ask for another main becuase I was that disappointed, but ours took so flippin long to arrive I didnt bother as we'd be there til midnight!!!!!
So frustrating and disappointing, especially on what was supposed to be a special evening for us.

The Pork Belly - was amazing. the Peas with CHorizo were gorgeous and I just cant understand how they can be so inconsistent.

Again, we were going to order a pudding, but after the waiter gave the bill to the table next to us - and knocked our flower vase off with his bum because the tables were SO CLOSE TOGETHER!!!.... we then got ignored....again! for a very long time. That waiter did also have a BO problem which is never nice!

At one stage, 6 waiters appeared out from behind the bar, and went and stood by a till near the kitchen (clearly discussing some mistake or similar)..... 6 people and the manager. is that a joke?

The manager was just stood at the till by the door all evening - he seemed to have no realy control or direction over the running of the restaurant last night. I think unable to cope with a busy valentines night.

We left no tip because we were so disappointed with the total LACK of customer service at all. The manager was too busy ranting at a waiter as we walked past him to leave to even say 'goodbye, thank you come again' as you would often expect.

I would not recommend anyone to go here. Yes some of the food was good, but the incosistency of it, the seemingly lack of knowledge of the waiters of the menu, and the sheer lack of attention and complete ignoring is not something we would want anyone we know to experience.

This was such a shame as we wanted to make a change and not go to our usual chain restaurants but this was a total flop and almost ruined our valentines.

Rubbish and I was left quite upset by it all especially as my boyfriend had booked it as a surprise.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApaturaRestaurant, Manager at Apatura Bar Restaurant & Grill, responded to this review, February 23, 2013
Dear Madame,

Thank you for taking the time to leave us a review - we appreciate any feedback from our customer's stay with us.

As a small family business, we take any negative feedback of a customer's stay with our restaurant very seriously- however, your review has left us feeling both confused and at a loss of what we could have done to make your stay more enjoyable.

We pride ourselves on having a personable, friendly and knowledgeable team, and are very proud of our menu, which offers authentic and popular Mediterranean dishes. We constantly offer our recommendations to the customers when they ask our opinion, or if are having difficulty choosing a dish, as we believe this is part of the unique experience that we offer. Our attentiveness as a team and the quality of our food has been praised consistently since Valentine's Day- a day we regard as one of our most exciting dates in the calendar.

Moreover, I would like to note that when asked if you had enjoyed yourselves on paying the bill you did reply positively, which contradicts the tone of your review. With this, we feel your comments are both harsh and malicious in trying to damage our family ethos here at Apatura.

Kind Regards,

Apatura Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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