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“Terrible service and ok food”
Review of Bella Italia Croydon - CLOSED

Bella Italia Croydon
Price range: $9 - $21
More restaurant details
Restaurant details
Good for: Kids
Dining options: Lunch, Dinner, Breakfast, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Found along George Street, just off the High Street in central Croydon, Bella Italia is a favourite Italian restaurant for affordable eats. Decorated in the trademark rustic country style with tiled flooring and warm hues, this Croydon outlet of the popular restaurant group is always busy. The menu is wide and varied with something for everyone. Start with a tasty bruschetta topped with tomatoes, red onion, basil and rocket and follow with a steaming bowl of mushroom risotto. Desserts like the Godfather (chocolate fudge brownies, vanilla and toffee ice cream, chocolate sauce and fresh cream) ensure a meal is rounded off in style.
Croydon, United Kingdom
1 review
“Terrible service and ok food”
Reviewed October 11, 2013

My partner and I visited as a first night out together alone in 6 months after the birth of our second child. Wasnt expecting the world but to be honest it ruined the very little time we have together alone as a couple.

Bad points:
The service was terrible. All of our food was literally thrown onto the table from a metre away so the plates would slide across the table. I can only presume this is because staff could not be bothered to walk into the corner.

No parmesan or pepper was offered and as food had been thrown from behind me staff had dissapeared before i had a chance to ask.

Finally when we asked for the bill it clanked as its metal tray hit the table, again being thrown. I would have left at this point not ecstatic about the experience but it would not have ruined my evening. However, when we discovered our bill had an 'optional' 12.5% service charge i was annoyed to be put in a position were i had to dispute it. We waited so long for someone to come to the table (restaurant about half full) that we had to find a member of staff to pay. The service charge was automatically numbered in the card machine. I really am not a fussy person but i have honestly recieved better service at macdonalds so to take a £6 tip was utterly disgraceful.

Good points:
On a more positive note the food was ok. Nothing special but what i expected. The calzone was also quite large and the atmosphere pleasant. Having said this i would not go again and would not recommend it. If you want a chain go to wagamamas or Nandos instead.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

156 reviews from our community

Visitor rating
    23
    35
    34
    25
    39
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Warlingham, United Kingdom
Level Contributor
153 reviews
132 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“Lovely restaurant but just ok food”
Reviewed October 3, 2013

Went here with a friend that didn't want to be too far from East Croydon station for her journey home. The restaurant inside has a lovely Italian country feel but the toilets could do with tarting up but were clean. The service was great and very friendly and helpful.

The food was good but not great! My mushrooms for starter were very tasty but the Carbonara for main tasted like it had come from a jar!!

Probably will go back but wouldn't go out of my to soon

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bridget R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton on Tees
Level Contributor
56 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Evening Meal”
Reviewed September 17, 2013

Cosy little Italian restaurant in Central Croydon, with an extensive menu, good service, and welcolming staff. Prices reasonable.

Visited September 2013
Helpful?
Thank Adrian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
32 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Great host”
Reviewed September 13, 2013 via mobile

I had stewed beef, a glass of merlot baggio and a cheesy mushroom starter which was lovely. The street this restaurant is on its not appealing but the interior is something like Italian countryside and is pleasant. I think the host is an Italian lady and she's friendly.

Visited September 2013
Helpful?
Thank Childeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
22 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 92 helpful votes
“A pleasant place to eat”
Reviewed August 31, 2013

This is a pleasant place to eat in central Croydon which is surprisingly light on good restaurants. The menu is quite wide although they do major on pasta, no bad thing, and the food is good and well presented. The staff are welcoming, engaged and friendly making the visit a nice experience. The service was a little slow but this can be forgiven as it was busy and the staff went out of their way to apologise.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Kevin-at48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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