I stayed at this hotel on Thursday night although the room it's self and the hotel was acceptable. When booking online I was quoted 75 a night on arrival a per payment was taken of 75 on my card once home I noticed that had taken 165 I called the hotel to find out why that had taken an extra 90 put if my account to be told the room rate changed Once I already had checked in and payed to 165. I explained that this is in acceptable you can't charged people more and take more money from there card over night. I emailed the hotel pictures of my online confirmation and rescipt of 75 and heated noting back from the hotel I have since emailed daily and still no reply And I can't get threw to a manager on the hotel line. I have been left with no option other than report the matter to the police. I would never stay hear again
- Official Description (provided by the hotel):
- The Lansdowne Hotel is ideally located at the hub of Croydon's main business and shopping district, with superb transport links to central London (17 minutes), Heathrow and Gatwick airports and road links connecting to all the major motorways in the South East. Guests at the Lansdowne benefit from FREE WIFI, complimentary use of the extensive range of fitness equipment, relax in the pool or with a spa session at Solutions Health & Fitness Club within the hotel, discounted car parking. ... more less
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