Went away for a birthday spa weekend and was disappointed beyond belief. We booked the junior suit which included accomodation dinner and breakfast and full use of the spa facilities. To our surprise the spa was not a spa it was similar to a small recreation centre with the sauna in the changing room which could fit 3 people at a max. The treatment rooms were sheds outside of the recreation area and this was in no way relaxing. The rooms were dated and the duvet cover could not even fit the duvet. The hair dryer was from the 1970s. To top it all off when we went down to the restaurant to have dinner we were told that we had to go to the bar area and order from the a la carte menu at maximum of £18 a head because they had a party going on. This was not acceptable and we complained to the manager kash, who was the only positive aspect of the experience. He sorted out our food and seating as we were a party of 6. As a manager he understood exactly our frustrations at the fact that we should have been informed of this party prior or on our arrival. Despite his best efforts our spa and birthday weekend was ruiend due to the misrepresentation of the hotel and it's facilities. The pictures paint a thousand words and we will not be going back again.
- Official Description (provided by the hotel):
- The warmest Welcome in Croydon...Look no further than Croydon Park Hotel London for all you would expect from a great 4* experience.We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan center of Croydon, a newly refurbished hotel, FREE WIFI, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone's throw from our doorstep, as is Croydon's tram-link. By train you will be in London's West End in just 15 minutes.Car parking available £5 per day for residents. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Choice Hotels, Booking.com, Expedia, Agoda, Orbitz, Travelocity, TripOnline SA, HotelsforEveryone, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Croydon Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.