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“What a dump”
1 of 5 bubbles Review of Croydon Park Hotel

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Croydon Park Hotel
Ranked #8 of 23 Hotels in Croydon
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“What a dump”
Reviewed May 28, 2013

We had stayed before. The chap on reception asked asked for our address. I told him that we had one of their loyalty cards and he found our address. We were then pointed towards our room. Hardly 4 star treatment.
We got to our room and it was certainly not even 2 star. It was a very badly converted conference room. Bed shoved against a wall, no bedside tables. The bedrooms dressing table was a cheap office desk, with tea and coffee making facilities in the lockable drawers. No mirrors on the wall.
The room was also filthy. Kids sweets on the floor by the sofa. We moved the sofa and there were even more sweets. The chair at the desk was also filthy.

The only redeeming feature was a decent shower. Although the bathroom had no form of heating and was freezing.
We planned to entertain in the hotel but changed our minds.

I would suggest the AA Inspector should ask to see room 008.

Room Tip: Be prepared to move rooms
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Julia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, June 9, 2013
Dear JuliaO28

Certainly I am very saddened to see that you did not enjoy your recent stay with us.

At The Croydon Park we do try as best we can to solve any issues that our guest might have before they leave us, as long as they are brought to our attention.

We host a vast variety of guest and our rooms are not always kitted in the same manner, so if a particular room does not suite a particular guest we are more than happy to move you to one that would suite them more.

We would like for you to give us another chance as we would not like for you to leave us with a bad taste in your mouth.

So the next time you wish to book please contact me directly and we will try as best we can to enhance your stay.

Thanks

Jbailey@croydonparkhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Cromwell, New Zealand
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 25, 2013

Stayed 8 nights 31st March - 7th April with my teenage son.
Buffet breakfasts and dinners ideal choice for varied and nutritious meals supplemented by bar snacks and local restaurants. Free gym and pool use ideal. Friendly and accommodating front of house and restaurant staff. Made to feel very welcome and will be returning for another week in August with another son so hope to be made welcome again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverley1962642254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, June 5, 2013
Dear Beverley1962642254

Thanks for leaving us a review here.

I am really pleased to see that you and your son enjoyed your time spent with us. And most certainly we look forward to hosting you and your other son in August and I am sure your time will be a great one too.

Thanks
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Manchester
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 12, 2013

We stayed here for one night and paid a little more than we had wanted to, but it was worth it. The hotel was lovely and clean and we were upgraded when we arrived for free. I'm not sure what made our room Executive other than a couple of armchairs, and I wouldn't have wanted to pay £145 or £170 for it, but it was a free upgrade so you can't complain.
Didn't eat here but it seemed fine, everyone else seemed to be enjoying themselves.
The staff were friendly and helpful and there we no complaints about the room.
My only slight snag is that it wa a bit noisy at night outside the window, and our window didn't seem to close very snugly, so it disturbed us a little. But all in, I'd definitely return.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoffeeLover1176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, May 20, 2013
Dear Caroline1176

Thanks for leaving us a review here.

We look forward to hosting you again.

Thanks
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Bristol, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 9, 2013

Just back from a two night stay at the Croydon Park Hotel - although conveniently situated a few minutes walk from the train station, it has a reasonably priced car park. If going into London there is a train from East Croydon station which runs to London Victoria in 20 minutes. The rooms are well appointed and comfortable and the staff are extremely helpful and accommodating. The hotel foyer is currently being revamped but there is minimum disruption to guests. Breakfast is ok - buffet style hot and cold. Would recommend this hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Wadgie7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, May 20, 2013
Dear Wadgie7

Thanks for leaving us a review here

I am happy to see that you had a great time with us. You would be pleased to know that we are now finished with the works in the lobby and its lookimg great. So hurry back and see what we have done.

Thanks
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Romford, United Kingdom
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 9, 2013

We stayed for one night and found this hotel to be very average. We were upgraded on arrival to one of the refurbished/executive rooms which was lovely. We were only given 1 towel in the room but they soon brought up some more when we requested them. Downstairs they were in the middle of building works and the bar is very dated. The swimming pool didn't look inviting and the jacuzzi wasn't working. The restaurant looked really good although unfortunately we didn't get the chance to eat there. The hotel is in a good location and the staff were friendly. I wouldn't really say that it was a good 4 star but I think that it is reflected in the low cost.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, May 20, 2013
Dear 524dianec

Thanks for leaving us a review here.

All your comments are noted.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed May 8, 2013

My Croydon Park Hotel experience last month was a class of its own. The ability for the hotel to create a personal experience and demonstrate attention to your individual needs without stalking is amazing. The entire staff base feel like one connected (happy) family - simply amazing.

My return is for sure to see the finish lobby refurbishment and definitely recommend this hotel.

Room Tip: Ask for room on 4th floor. They are newly refurbished
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Brendan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, May 20, 2013
Dear BrendanR600

Thanks for leaving us a review here.

We could not ask for more, than to hear that you had such a great stay. We can wait to welcome you back and I am sure you will be pleased to see what the completion of the new lobbly.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, United Kingdom
1 review
Reviewed May 8, 2013

We stayed for 2 nights and had a great time. The hotel's staff are very helpful and extremely friendly.
The room was very comfortable, the bathroom was a little tired but very clean. The food was good and I would recommend the hotel for a good break

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, May 20, 2013
Dear jasonw389

Thanks for leaving us a review here.

It always pleasing to see when our guest leave us having had a wonderful time. Please come back in th near future.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Croydon Park Hotel

Property: Croydon Park Hotel
Address: 7 Altyre Road, Croydon CR9 5AA, England
Phone Number:
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 23 Hotels in Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Croydon Park Hotel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The warmest Welcome in Croydon...Look no further than Croydon Park Hotel London for all you would expect from a great 4* experience.We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan center of Croydon, a newly refurbished hotel, FREE WIFI, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone's throw from our doorstep, as is Croydon's tram-link. By train you will be in London's West End in just 15 minutes.Car parking available £5 per day for residents. ... more   less 
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