Travelling with my 12 year old daughter.We were not expecting the Ritz but did expect to get what we had booked and paid for. I booked a twin room about 4 weeks before my planned visit, contacting the hotel by phone to check it was a twin, quiet, no smoking room. I also paid for a deluxe room £105 instead of £85 standard, because I didn't want a connecting door and was informed this was a quieter room on the 4th floor.
On arrival at 5pm I was shown to a double room. The duty manager said he didn't have a twin available and questioned the necessity as I was staying with my daughter! I also bumped into another male guest who was travelling alone with his 14 yr old daughter who had a similar experience.
1 hour later I was shown to a twin room with a view of the railway, which could be heard despite assurances that it could not and a connecting door. Fortunately our neighbours for the night did not disturb us. The deputy manager compensated us by only charging £85.00 the standard room price, which was fair because our room was certainly not deluxe in any interpretation of the word.
The room itself was very tired, dirty bath, marks on the carpet. We had to ask and wait for slippers, dressing gown and a hair dryer.
At the pool (not really big enough to swim in, more of a play pool for children) we were given one worn relatively small towel and rudely informed only one per visitor was allowed. The facilities were basic in the leisure facility and a man came into the ladies changing room whilst we were using them!
The food was good at the buffet but drinks service very slow.
- Official Description (provided by the hotel):
- The warmest Welcome in Croydon...Look no further than Croydon Park Hotel London for all you would expect from a great 4* experience.We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan center of Croydon, a newly refurbished hotel, FREE WIFI, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone's throw from our doorstep, as is Croydon's tram-link. By train you will be in London's West End in just 15 minutes.Car parking available £5 per day for residents. ... more less
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