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“Functional and Clean”

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Hilton London Croydon
Ranked #9 of 23 Hotels in Croydon
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Functional and Clean”
3 of 5 bubbles Reviewed January 5, 2014

The room was adequate and clean. A place to sleep and take a shower. By our standards the food was a good try, but unimaginative and tasteless. A sterile business hotel, which I would not stay at again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ragnarokr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, January 7, 2014
Dear Ragnarokr,

Thank you for the review. I was pleased to read that the room was to expectation but disappointed you found our food lacking in taste. Guy, our Head Chef, is currently working our next batch of seasonal menus and will aim to take the comments in to account.

Many Thanks

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,081 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
Sussex
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

We booked this at the last minute through Trivago, and only paid £54 including breakfast. The receptionist was lovely, very efficient and welcoming, and the room was large, spotless and really comfortable. There were some really nice toiletries in the bathroom and loads of towels. We slept well, so well that we missed the chance to use the gym (shame!!). Breakfast was a buffet style with loads of choice, and although we were late-ish going down the food was plentiful and fresh, and the staff again were friendly and helpful.

All in all an excellent stay, next time we will definitely try dinner there too. It was much cheaper than a travel lodge and we really could not find anything to fault.

Room Tip: Our room (302) was fine, and would not anticipate problems with the others as we were near the main...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank potterylot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, January 6, 2014
Dear Potterylot,
Thank you for taking the time to leave a review of your recent visit to our Hotel. I was pleased that you found everything to your satisfaction and you also found our staff to be friendly and helpful.

Our aim is to have our guests enjoy their stay and leave wanting to return and I am glad that we achieved this goal. We look forward to being of service to you in the future.

regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
2 of 5 bubbles Reviewed January 5, 2014

I left this hotel grossly dissatisfied and feeling hard done by. It was definitely the first hotel I've stayed in where after paying for a business room you're asked to pay again at the reception to have access to use of in-room internet. And where having been charged for a daily newspaper, all you have is a scrappy 20p rag that you have to pick up at the reception! Horrid!!!

  • Stayed January 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kayode S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, January 6, 2014
Dear Kayode S,

Thanks for the review and apologies that you felt hard done by following your stay, Internet is chargeable in bedrooms although it is available completely free in the hotels public spaces. We also offer complimentary PC access in our business centre so I am sorry you could not make use of these services.

We do make a small charge for papers delivered to rooms in line with most hotels although as you mentioned the Independent newspaper is available complimentary at breakfast and in the hotel’s lobby so I regret this was not to your liking.

I appreciate you taking the time to comment on your stay at Hilton Croydon.

Many Thanks

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 4, 2014

Hilton Hotel, Purley Way, Croydon new years eve dinner dance, great value for money, excellent food & entertainment, lovely large rooms, with bathroom en suite & lashings of very hot water. Staff are very attentive & helpful and a wonderful evening had by all for the 2nd year running.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chelseagirl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, January 6, 2014
Dear Chelseagirl5,
Thanks for your lovely review of our New Years Eve Dinner Dance. I am glad that you found it to be great value for money, with excellent food and entertainment and attentive and helpful staff.

Hilton Croydon hosts this New Year's Dinner Dance every year and I am glad you had a great time. Looking forward to hosting another great one this year.

Many thanks

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 4, 2014

Hotel is what it is. Clean and functional and for the price cannot complain. Room was of a good standard although the bathroom was looking a little dated.

Problem occurred on the 2nd day when we returned to the room, to find that the room had not been cleaned. We called reception and within 5 minutes a knock at the door provided the fresh towels etc we were missing. Night manager arrived 5 minutes later with vouchers for breakfast.

One of those things I guess, but again for the cost of the hotel and ease of getting to central London cannot complain. Back again next week so see if this was a one of?

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, January 6, 2014
Dear Richard A,
Thank you for taking the time to leave a review of our Hotel. I was pleased that you found our rooms to be of a good standard and regarding the bathroom, though not recently refurbished, we ensure that they are clean and in good working order.

I do apologise for the issue experienced on your second night to do with replenishing the bathroom and have discussed this with our Head Housekeeper to ensure there are no reoccurances in the future.

We look forward to welcoming you back next week.

Thanks

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
1 of 5 bubbles Reviewed December 30, 2013

Stayed here for 2nights and was glad to leave.

Room. Was a disgrace, we had booked a Junior Suite which was absolutely huge, but it had no character, the odd piece of furniture that was in the room was of really poor quality and was so badly marked, scratched, water stained and badly worn that it should all have been put in the dump, the carpet was filthy. Bedside lamps were broken. There was one tiny window in the corners of huge room hidden behind some dirty curtains.

Bathroom. The bathroom was really worn and the door was water damaged and the very small shower cubicle was tiny, worn and filthy, we showered at friends house.

Bar. The bar staff were terrible and on the one night we stayed in hotel bar the service was poor and there was barely anyone drinking in bar and the staff kept disappearing (think they were working restaurant as well), at one point we waited 20 minutes to get a drink

Breakfast. Was not impressed as there was limited choice and virtually no continental selection.

Hilton Honors member and would not recommend this hotel and would not return.

Room Tip: Don't book would be my tip.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drebir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, January 7, 2014
Dear drebir,

Thanks for the review although I was very disappointed to read that you were glad to leave us.

Whilst our rooms are by no means the newest, they should always be well maintained and clean and clearly we have fallen short of your expectation on this point. I was also disappointed to hear that bar service was below par. This is unusual for the team and Varun, our food and beverage manager will be following up on this comment.

Breakfast is again normally an area of strength for us so I am surprised you found the selection lacking although I appreciate that by this point we had already fallen below your expectation with your room. I do appreciate you honest feedback and this is something I will be sharing with the team so that appropriate lessons are learned.

Many Thanks

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
62 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

I recently stayed here for 8 days, and was so pleased I did. A few people have left negative comments in regard to the place maybe needing refurbishing, but we found it to be comfortable and clean, and surely this is the most important factor when staying somewhere? Lets talk about all the points I normally cover in my reviews: 1.Cleanliness; top marks there, cleaning staff coming in daily to make beds, clean bathroom, wipe surfaces etc. Yes, the bathroom was pretty old, and maybe could have done with a little 'fixup' to make it look better, but the staff always had it spotless. 2. Sleep Factor; The bed was exceedingly comfortable, and I loved the fact we could choose to be either in separate King Single beds, or have them together and make a very large King sized bed. We put them together, but kept the bedding as two separate beds, to avoid the usual couples "who's got the blankets?" scenario! The room was quiet, no outside or other guest noises whatsoever, and my husband is a light sleeper, so I would have known about it in the morning if it had been noisy! 3. Food; We had our breakfasts included in the price of our room. The breakfast was incredibly comprehensive, with every hot or cold food associated with breakfast you can imagine! Seriously, to name a few: eggs scrambled, fried or omelet, toasts of wholemeal, white or grainy, spaghetti, baked beans, croissants, rolls, all manner of sweet or savory toppings, bacon, mushrooms, hash browns, numerous cereals, fresh fruits, milk, tea, coffee, juices....oh the list just goes on! We had dinner from the restaurant twice in our stay, and it was normal hotel prices, they delivered it beautifully to us in our room ( I'm not much of a social butterfly) and it was extremely good! 4. Staff: We found the front desk staff to be absolutely wonderful, and went out of their way to keep us happy. We actually arrived very early in the morning, and normally check-in is at 2pm, but we were allocated a room straight away and allowed to go up. The cafe shop staff member was a lovely woman, and chatted to us whilst she made a lovely cuppa. The restaurant staff were unmatched, being both polite and efficient..they made you feel like a king whilst serving with a smile. One even went out of his way to go on the internet and download a map for us and print it out. 5. Value for Money: We brought our weeks stay online, through a site with BIG specials...I think we had 60% off the normal price! this made it an insanely good price, somewhat reminiscent of a backpackers price in comparison, and this is the Hilton! I think we paid around $780NZ, (387 pounds) for the whole 8 day stay! This included breakfasts. Fantastic! 6. Location: We heard mixed reviews on Croydon. None of it mattered or was true! This hotel is in a great place if you are relying on public transport. We just ambled across the road for literally 2 minutes walk, then we could catch the 119 to East Croydon station, ( this took about 10 minutes tops) then it was a 12 minute train ride straight through to Victoria station! Direct train, only one other stop. Brilliant! So, you are able to get anywhere from here, but not pay the exhorbitant London prices for your accomodation. Purchase a London Pass with transport as we did, and you don't have to pay for a thing either...all included out there, right up to zone 5. Also in location, I should mention the hotel backs onto a food court, so you have a lot of choices of food for your dinners when you have finished your day in London ( the bus stops right at the front door of the food court) and if you read one of my other reviews, there is a fantastic value for money Carvery there also. So, all in all, loved this place, and if we ever go to London all the way from New Zealand again, we will undoubtedly stay here again! Oh, and internet was available in the room also, at a reasonable fee. Thoroughly Recommended!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisabug1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, January 6, 2014
Dear Lisabug1964,

Thank you for your review of our Hotel. I am glad that we were able to satisfy you in all aspects of your stay.

Though not recently refurbished and like you said, you found the rooms and hotel to be clean with comfortable beds, incredible breakfast choices, wonderful, polite and efficient staff in a great location and all very good value for money.

Thank you once again for taking the time to leave a review.

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Croydon

Property: Hilton London Croydon
Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Phone Number:
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Official Description (provided by the hotel):
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton

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