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“Lovely Hotel”

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Best Western Frensham Pond Hotel
Ranked #1 of 1 Hotels in Churt
Certificate of Excellence
Palma de Mallorca, Spain
Level Contributor
3 reviews
“Lovely Hotel”
Reviewed September 28, 2013

I enjoyed my stay at the hotel, it was quiet, lovely walks around the ponds, definately beautiful countryside and all the ducks and swans on the pond. Pleasant interior, great food and good and friendly service. Staff were always helpful. My only complaint would be needs Wifi in the rooms.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonComben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,097 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (244)
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English first
Gloucestershire
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 17, 2013

We stayed in room no. 27 for one night on 13th September and I must say it was very pleasant. We booked well in advance and, given a previous reviewer's experiences, were a little dismayed to find out a week before our stay that there would be a wedding on that particular day. We'd booked dinner in the hotel but were told that the main restaurant was being used for the wedding, so an "alternative dining area with limited space" would be available.
As it turned out, room 27 was well away from the main hotel and there was absolutely no noise whatsoever. It was clean and had everything one needed for a night's stay. It was even air conditioned. The bed was comfortable, though the pillows have done with a little more filling. Dinner was served in a very pleasant room and was delicious, and overall, the service was excellent.
All in all, a very pleasant stay. Well done Best Western Frensham Pond..!!

Room Tip: Take the upgrade to a garden room if possible. They're away from the hotel and quieter.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pricey759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level Contributor
135 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 15, 2013

I stayed here for one night on business, it was fine, it was ok, but it I would only describe it as average for hotels in this price bracket. Everything worked as you would expect it to work and I got a reasonable nights sleep but there was nothing memorable about it and several niggles. The rooms are ok, just ok. I had a garden room, which was a little worn and the sound proofing wasn't great, but it was comfortable. I got a little frustrated trying to fill the kettle that was in the room, as it didn't fit under the taps of the basin, and there was no bath. I filled it by filling a cup and then transferring it into the kettle. Not great. My dinner in the lounge bar was underwhelming, with wafer thin cheap watery ham. The check out wasn't great, when I tried to pay my bill at 6.30am, having previously been advised there was always someone there. They weren't and I had to go walkabout to find someone.

Overall I got the impression that this hotel relies on its very nice location, near a small lake, down a country lane, with pretty grounds and gardens. A bit more effort and thought and the hotel could be much more than the average it is currently. Perhaps a sunny weekend stay would put it in a better light.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeff53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, Connecticut
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 11, 2013

My husband and i just got home after a short visit to the UK, we stayed at Frensham pond hotel, we were there for four nights, September 6th to the 10th 2013..
We stayed in #35 room, Pond Suite Room it deffinatly needs up dating the wall paper in the bedroom was peeling a little and the carpets a good shampoo. beleive the desk also when they say that if there is a wedding going on at night you will NOT be able to sleep in that room, the music went on to the am hours, thats ok we were told, and its an old building.. so its our own falt.

OK.. being locked out wasnt our fault. we arived back to the hotel around 2am on the 7th only to find we were locked out, i stood for about ten mins banging on the door that was right next to the frount desk area, I was hitting it as hard as I could, it would have got anyone up..we had to walk around all over the out side of the hotel until my husband found an open door, unfortunatly that area didnt connect to the part we were staying in.. any how long story short, we did find an employee of the hotel outside who went in a side door and told the desk, or woke up the desk person.. he then stood on the other side of the glass and questioned us for ten mins.. AUGH.. Ronnie Wiseman did not say sorry, just that he had other things to do he cant just sit at the desk.. .... not sure what that is but good for you..
The bathroom wasnt that clean either, and the bottom of the shower curtain needs a good cleaning, a little bleach.. it was very yellow and nasty.

The sheets were old and not great, the blue blanket that we had to put on because the room was so cold was covered in white stains believe me it was not nice, and the pillows were what we called " crackers" so thin and old.
over all a great location, view of the pond was perfect, but the other parts left a bad taste with me.
Even when we checked out the man at the desk was the staff member who was outside and told the desk man we were there.. Just say SORRY... nope..

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank susansch1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin H, General Manager at Best Western Frensham Pond Hotel, responded to this review, September 12, 2013
Dear Susansch

We are deeply sorry that you did not enjoy your stay.

It really is so frustrating when guests stay four nights, when asked at check out if everything is ok and answer in the affirmative and then go and leave not so positive feedback.

We always stress on check in and mention it in our bedroom compendium that if there is anything we can do to make your stay more comfortable then please do let us know.

Dan on reception remembers you well as you asked about the possibility of a pond view room and he went to great lengths due to the fact that we had a wedding to advise you of the noise.

We only ever offer wedding guests this particular room as we are aware it is above the dance floor and therefore extremely noisey till the music stops at 12.30am.

I know he also offered you the opportunity to check out the room.

We appreciate that our standard rooms are somewhat dated and it is hoped that the bank will be generous with lending money next year for us to upgrade these bedrooms.

The hotel for security do lock the doors in the early hours and it is usual for guests to let us know if they are coming back very late in order that we can ensure that a member of staff is around the lobby area.

Our night staff can be anywhere within the hotel serving room service, carrying out cleaning duties or even serving in the bar.

Pleaes do accept our sincere apologies. I can fully apprectaite when coming back after a late night out you do not wish to encounter issues with trying to get into the hotel.

I really am shocked that you stayed four nights without making the management team or myself aware of your disatisfaction in order that we can make ammends and correct matters for you whislt still in teh hotel.

We would much rather have preferred resolving matters whilst you were still here.

Now that you are back in the USA there is not much that we can do at this later stage.

Should you ever be in the area again please do let us have an opportunity of restoring your faith in Frensham Pond Hotel.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 30, 2013

We stayed here in August to attend a civil partnership. The hotel is in a delightful setting, and the staff could not have been more courteous or attentive, from reception through to the waiting staff.
The food was excellent, both the evening meal- which was chosen from the hotel's standard menu, and breakfast. The room was large and spacious. Everywhere was very well cleaned. There ws no noise at night and the bed was comfortable. All in all a very pleasant stay.

The only minor downsides were that although clean and well kept, the rooms are looking a little dated (a 1980's vibe going on), but that is hardly what you go there for, we could not find a waiter to get morning cofffee outside when we were leaving on Sunday morning, in fact we couldn't find any staff, and the health centre could do with a little more investment. However, the good sides really do out weigh the drawbacks and we would definitely stay here again.

Room Tip: We stayed in the main bulding and it was irreleveant t ous but there was no nice view from my partic...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaybLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin H, General Manager at Best Western Frensham Pond Hotel, responded to this review, September 12, 2013
Dear JayB

Thank you for 'in the main' graet positive feedback.

The hotel is trying to secure lending to carry out a major refurbishment of bedrooms and also to create a fantastic spa facility.

Fingers crossed that the banks will help.

Sincere apologies about the issues in trying to find someone on Sunday to order coffees, I wondered if you contacted reception as this is manned throughout the day and they would have been able to contact a member of the food and beverage team.

I hope that this did not detract too much from your stay.

We do hope to have the opportunity of welcoming you again on some future occasion.

Please be advised that we do offer some amazing out of season deals.

Best wishes

Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hants
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 27, 2013 via mobile

I attended a friend's birthday dinner at the hotel. It was a spectacular affair, where the staff as usual went over and above the norm. They were attentive and had set up everything with a good eye for detail.

The food was excellent with a creative slant that added to its depth. It tasted great.

On the whole my experience there was an excellent one and highly recommended.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TPHants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin H, General Manager at Best Western Frensham Pond Hotel, responded to this review, September 12, 2013
Dear TPHants

Really appreciate your FIVE STAR feedback.

Thank you for sharing this with the online TRIP ADVISOR community.

We do hope that you will come back before too long.

Please be aware that we have some amazing dining offers on at present.

Best wishes

Kevin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 26, 2013

We were in a garden room with a patio which was comfortable. the air conditioning was useful as it was quite hot when we stayed.The food was rather disappointing and the drinks rather expensive. We thought £5 + for a can of guinness a bit excessive. But there are lots of good eating places not too far away.

Room Tip: The garden rooms are quiet and spacious.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 50crocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Frensham Pond Hotel

Property: Best Western Frensham Pond Hotel
Address: Churt, Churt, Farnham GU10 2QD, England
Location: United Kingdom > England > Surrey > Farnham > Churt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Churt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Frensham Pond Hotel 4*
Number of rooms: 51
Official Description (provided by the hotel):
Welcome to BEST WESTERN Frensham Pond Hotel.BEST WESTERN Frensham Pond Hotel in Farnham, Surrey is set in one of the country's most picturesque and peaceful locations, overlooking the magnificent Frensham Great Pond. Here you can relax in a truly rural setting, whilst access to the motorway networks and shopping centers is a short five-minute drive away. RECENTLY REFURBISHED TO 4 STAR STANDARD. All bedrooms now with air conditioning Fantastic walk in rain and hand held showers Trimiri -Areva Fitness studio coming soon In room safe All our superior bedrooms and garden executive bedrooms now have a fridge. Amazing Hypnos Super king beds for a perfect sleep quality. Complimentary mineral water is provided in all bedrooms. Superior bedrooms also have bathrobes and slippers. Built as a private residence in the 15th century and a source of hospitality since the 1700's, the Hotel combines a unique blend of English country house charm coupled with all the advantages of modern convenience. All private and business needs are met here with 53 spacious bedrooms (including 12 secluded garden suites which are very popular), . The superb Watermark Restaurant offering excellent cuisine & wine and three conference rooms, all equipped to the highest standard. ... more   less 
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Also Known As:
Churt Best Western
Best Western Churt
Best Western Frensham Pond Hotel Churt, Surrey, England

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