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“Faded glory”

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Stanhill Court Hotel
Ranked #1 of 2 Hotels in Charlwood
Level 5 Contributor
82 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Faded glory”
Reviewed June 18, 2013

I am sure this was once a fine establishment but unfortunately it has seen better days. The decor is now very shabby and the rooms quite scruffy. This is a shame because the basic fabric of this old house is excellent with panelling and ornate plaster ceilings. It just has the feel of having seen better days. There was nothing awful about as food was fine breakfast okay etc but it had no magic.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PKLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxury4poster, Owner at Stanhill Court Hotel, responded to this review, June 19, 2013
Thank you for taking the time to leave your comments. We are disappointed that you feel we have no 'magic' here when so many of our guests say the opposite. 'That a gem', 'The best of the best', etc.

Everything in the hotel is regularly maintained with an ongoing programme of re-painting and new drapes and soft furnishings when required.

I do hope this does not detract from you staying with us on another occasion and we look forward to welcoming you again, soon.

Kind regards
Kathryn Colas
Owner/Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Vinca, France
Level 6 Contributor
142 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed June 12, 2013

We stopped here on our way to Gatwick and it is truly beautiful. The gardens are superb and we sat out on the large patio in the evening sun admiring the beauty of the garden. The food was equally matched with superb presentation and wonderful tastes. The waiter served us with white gloves on, exactly how service should be. Well done to you all we will return soon.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank deneuk12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxury4poster, Owner at Stanhill Court Hotel, responded to this review, June 19, 2013
Thank you for your kind comments. We certainly have one of the best sunset's around and we look forward to welcoming you again.

Kind regards
Kathryn Colas
Owner/Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 12, 2013

We stayed at this hotel for one night on the 14th of May before flying out from Gatwick. First of all the hotel and grounds are lovely but unfortunately, the room we were given (109) was not. It was small and unheated despite it being very wet and cold outside. Outside the room the stairs and reception area were lovely and warm. We complained at reception and were told that the hotel maintenance engineer would look into why our room was not heated but nothing happened. Outside it was very windy and the draught from around the windows was sufficient to move the curtains and rattle the outside door. This made sleeping difficult.
Also we were concerned with the tea making facilities. This was on a narrow cabinet against the wall and when I opened the door to get the teabags the whole cabinet started to topple forwards with a boiling kettle on top. The cabinet should have been pinned to the wall.
After when we got back home, I emailed the hotel (for attention of the Manager) with our complaint but did not receive a response
We did not eat in the hotel and instead went out and had a very good meal at the Half Moon pub in the village although parking was not easy.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxury4poster, Owner at Stanhill Court Hotel, responded to this review, June 25, 2013
Thank you for taking the time to write about your experience at the hotel on TripAdvisor. It's always a valuable source of comment.

We have looked at the situation with regard to the tea making facilities (the furniture is industry standard for this facility). I inspected the room myself and take your point and we are taking steps to have this made more secure.

I am at a loss to understand why you did not receive a response to your email as all correspondence of this type is referred to management to deal with. Please accept my apologies.

I do hope this has not deterred you from returning to Stanhill Court Hotel. We receive so many compliments covering a very broad scale (as can be seen on this website) and we look forward to welcoming you again in the near future.

Kathryn Colas
Owner/Director
Stanhill Court Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warminster, United Kingdom
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 6, 2013

Have used this hotel on a number of occasions prior to flying from Gatwick and have always been very pleased with the accommodation and the availability of parking. Usually you can get very competitive rates for the night plus 8/15 days parking. The room at our latest stay last month was a little small but perfectly adequate for our purposes and compares very favourably with the usual standard Gatwick hotel rooms.

We ate dinner in the restaurant and enjoyed a superb meal with excellent service in a splendid setting. You really do feel you are in a stately home with the grand entrance hall and wood panelled public rooms.

We have always taken a taxi to and from the airport - £10 each way - much more comfortable than stuffed in a shuttle bus and not much more expensive. This little luxury sets you up for your holiday....

The only downside to the hotel is the lack of a lift, so whilst your luggage is carried to your room on arrival, if you have an early start for the airport then you have to carry your cases downstairs yourself. A minor inconvenience which does not detract from the special experience that Stanhill Court provides.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 209964Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxury4poster, Owner at Stanhill Court Hotel, responded to this review, June 19, 2013
Thank you very much for your valued comments following your stay with us recently. And, yes, we don't have a lift and as you say we do offer help with luggage on check in.

The house was built in 1881 as a family home and did not incorporate a lift. We struggled to establish where a lift could best be placed without destroying the natural beauty of the architecture and woodwork. In the end, we decided not to have one which can be problematical when leaving early. We do, however, offer to keep large suitcases downstairs so that you only need to take your night things with you and pick up your main suitcase on departure and perhaps we can discuss the options next time you book with us.

We look forward to welcoming you again, soon.

Regards
Kathryn Colas
Owner/Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2013

Beautiful grounds, fab building, best steak I have ever eaten, wonderful service and great staff. We paid the same just for airport car park on the last holiday as the room plus parking. I would definitely recommend this hotel and will be staying again

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicola j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxury4poster, Owner at Stanhill Court Hotel, responded to this review, June 25, 2013
I'm glad you enjoyed the full benefits of our special deal on park and fly. Being so close to the airport, yet not in a flight path, it's the perfect opportunity to start your holiday in a more relaxed fashion.

Now you know where we are, we look forward to welcoming you again.

Kathryn Colas
Owner/Director
Stanhill Court Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aveley, United Kingdom
Level 5 Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 1, 2013

We stayed at this hotel the night before taking a flight from gatwick and we parked our car here for 10 days. We got a very good deal and a room upgrade. What a stunning hotel. Amazing four poster bed. Very comfortable. Yes the rooms are not that big as some people have said. But let's face it in a hotel room all you do is sleep and for that reason they are big enough. It's also the quality of the space and the room was of very good quality. We had a wonderful evening meal. The food was of excellent standard and the service was second to none. The grounds were stunning. Could not find a fault with this hotel. Highly recommend it.

Room Tip: Ask for a four poster bed. It suits this style of hotel.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 552LindaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxury4poster, Owner at Stanhill Court Hotel, responded to this review, June 25, 2013
Thank you for writing up your experience at Stanhill Court Hotel and thank you for your recommendations. We look forward to seeing you again, soon.
Kathryn Colas
Owner/Director
Stanhill Court Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
middlesex
Level 5 Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed May 28, 2013 via mobile

Stayed here at the beginning of May at a supposed preferential rate but it was still not cheap.

Stayed in one of the non four poster bedded rooms but it was tiny was basically as wide as the double bed and only about twice the length of that. When you were lying in bed it felt as though the room was coming in around you

The bathroom was tiny, old and kind of grubby looking, you could probably have used the toilet and had a shower at the same time it was that small

The wardrobe was at a weirdly low level so only about 4 foot off the floor so you couldn't hardly hang anything in it, it was like an understairs cupboard

In the morning we went down to get a coffee to be told they couldn't help us and that there were coffee making facilities in the room. I like a nice coffee of a morning and not an instant Nescafé style one, so we had to drive to a nearby petrol station to get one

On the plus side it really is in the most beautiful surroundings and the wedding we attended there was great. Very quiet so you wouldn't think you were only a few miles from the airport

Due to the price and style and size of the rooms I would not stay again

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dollyshols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxury4poster, Owner at Stanhill Court Hotel, responded to this review, June 19, 2013
We were surprised to receive your comments. I don't think we have ever received comments like this before.
If I may start with the coffee issue. We serve coffee all day, every day, on request and are at a loss to understand anybody actually refusing to serve you. I don't recognise any of my staff doing that. If you look at other comments on this page and I would be delighted to share the ones I receive in my office, we receive compliments galore about the high standard of service and the quality of the building.

I don't like the wardrobe you commented on - but my husband does. It's all down to personal taste and is a copy of any antique and is meant to be that size. I'd give it another foot and say it is 5ft tall.

The room you stayed in is one of our smaller rooms. You do mention that you found the room to be grubby and we have taken steps to have it repainted. You don't mention the price you paid, so I cannot comment but when accommodation is offered at a special discount, the discount can be from 40 - 60% off the published full rate.

We trust this does not deter you from staying with us again and we look forward to welcoming you on that occasion. May I suggest you request a different room, it won't be a problem.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanhill Court Hotel

Property: Stanhill Court Hotel
Address: Stan Hill | near Gatwick Airport, Charlwood, Horley RH6 0EP, England
Phone Number:
Location: United Kingdom > England > Surrey > Horley > Charlwood
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Charlwood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Stanhill Court Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Beautiful architecture in park-like setting near Gatwick Airport hidden away in the Surrey countryside - full of original features and uninterrupted views to the far distant Surrey hills. Only ten minutes from London/Gatwick Airport but NOT in a flight path so it's very peaceful and tranquil here.Stroll down to our lovely Amphitheatre and Walled Garden - A great start to any trip ... more   less 
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Also Known As:
Stanhill Court Hotel Charlwood, Surrey

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