We stayed in this hotel as a group of 11 for a family gathering. On arrival they mixed up all our rooms and despite letting them know in advance that we would have a 4 month old baby took several hours locating a cot. We went to our room and made a cup of tea which had bits floating in it from the kettle.
The restaurant was so bad it was funny in the end. There were only 2 waiters on so they came across as pretty rude - probably because they were rushing about. Just plonking the food on the table - definitely no smiles involved. The fish arrived about 5 minutes before the steaks then the steaks were all a little on the rare side. One of the party sent his back as it was very rare and he'd asked for medium. The rest of us were ok and actually did enjoy it. However the sent away steak came back looking exactly the same the second time so we sent it back again specifying medium. The third time it came back having been obviously microwaved and looking like a lump of roadkill due to the number of times it had been chopped up. Given it was a 20 pound piece of fillet this was not really good enough so we left it and refused to pay for it. As there were only about 5 tables of people I'd hate to see it full!
Breakfast in the morning was a similar affair with the same 2 'happy' waiters from the night before still on duty. We waited a long time for tea/coffee before finally going to the waiter to ask for some, there was no toast and when we asked for some were advised they'd run out of white bread. My husband found a hair in his mushrooms.
The cleaning staff were very friendly and cheerful.
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- Also Known As:
- Lakeside Continental Hotel Camberley, Surrey