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“Lovely hotel, with good staff.”

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Macdonald Frimley Hall Hotel & Spa
Ranked #3 of 7 Hotels in Camberley
GreenLeadersBronze level
Dewsbury, United Kingdom
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Lovely hotel, with good staff.”
Reviewed July 15, 2013

The hotel is decorated beautifully and the staff are very efficient and very helpful. We stayed there for royal ascot, they allowed us to check in early, so that we could get ready in our room but they said they would provide facilities for us to change, if the room was unavailable.
On our return from ascot we were surprised that the taxi price had doubled in four hours, we contacted the hotel for a private taxi number and they kindly arranged one to collect us, the car and driver were both very nice.
Later in the evening I ordered room service, the meal I had was just as good as one I would have had in the restaurant and very tasty.
The only downside to this hotel is that breakfast is a little on the expensive side, although the ingredients are good quality and check out was fairly early and this did not lend us time to visit the spa. Otherwise a very nice hotel, with a very efficient service. I would definitely stay again and recommend others to stay there.

Room Tip: Ask for a garden view room at the front side of he hotel
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review, July 16, 2013
Many thanks Rebecca T for your review. I was delighted to note that you enjoyed your stay with us and thank you for your kind comments. I do hope that we will have the opportunity to offer you a warm welcome back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
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English first
Brussels, Région De Bruxelles-Capitale, Belgium
Level 5 Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 15, 2013

This hotel is really very good value, clean (if small) rooms with all mod cons and a lovely spa. The downside is the over-priced breakfast. It is either £17.50 or nothing. Why not offer a continental option? The staff were pleasant and helpful.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review, July 16, 2013
Many thanks Jay B for your review. As you have experienced, we are very passionate and committed to delivering the highest standards of service, quality and customer care which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farnborough, United Kingdom
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 8, 2013

My wife and I stayed here for our wedding night. Staff very helpful and the room was very nice. Breakfast good, so would definately recommend. I cant comment on the prices though as we were lucky enough to have our stay paid by family

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJJDC_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review, July 9, 2013
Many thanks MJJDC_2013 for your review. I was delighted to note that you enjoyed your stay with us and thank you for your kind comments. I do hope that we will have the opportunity to offer you a warm welcome back to Macdonald Frimley Hall Hotel & Spa in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 7, 2013 via mobile

My hubbie and I had a rare break away from the kids at Frimley Hall. I had done a fair amount of research and finally picked this hotel based on friends recommendations and Trip Advisor reports.

At first we were a little surprised by the location which is not in a more rural location as I had expected but at the end of a residential area. However this didn't matter, the hotel is characterful with some lovely grounds to relax in. The pool/Spa and gym facilities are excellent.

The service was exemplary and personal.

We ate out apart from the breakfast which was fab!

The rooms we had had been refurbished so was clean, modern and all that we required.

Overall very good value.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFPrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review, July 7, 2013
Many thanks SFPrior for your review. I was delighted to note that you enjoyed your visit and many thanks for the kind comments. I do hope that you will afford us the opportunity to offer you a warm welcome back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
moraira
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 2, 2013

I had the pleasure of staying at the Frimly Hall Hotel and I treated myself to the Osbourne Suite and it was so fantastic the rom was huge with a sof 2 armchairs and a table and chairs to eat dinner on.The bathroom was amazing huge with a free standing roll top bath,separate shower and luxury toiletries and large bath sheets.The bar down stairs was amazing fantastic drinks and cocktails.Had dinner in the dining room and that was excellent fantastic choice and good wine and champagne list.The staff were very attentive as well cannot say enough.

Room Tip: Osborne suite.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruth c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review, July 2, 2013
Many thanks ruth c for your review. As you have experienced, we are very passionate and committed to delivering the highest standards of service, quality and customer care which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 30, 2013

We had the most wonderful time at the hotel this weekend where the flawless service, fabulous food and cheerful and efficient staff made it a night to remember! From the very first meeting with Adrienne and her events team many months ago I have felt that the future success of our party was as important to them as it was to me. They left nothing to chance on the night, thought of every little detail and worked hard right up to the last minute of the event. We had many a comment from our guests about the delicious food and attentive staff as well as plenty of positive feedback about the rooms and stunning breakfast spread! True, it was hot in the rooms (made more difficult by the glorious weather this weekend) but that could not take away from the simply fantastic overall experience!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanL212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review, July 1, 2013
Many thanks SusanL212 for your review. As you have experienced, we are very passionate and committed to delivering the highest standards of service, quality and customer care which is shown by the number of guests that are coming back to hold their family celebrations at Macdonald Frimley Hall Hotel & Spa. We look forward to extending you a warm welcome back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duxford, United Kingdom
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 27, 2013

Location - beautiful grounds with peaceful setting close enough to Bagshot and Camberley for those wanting to eat out or shop.

Rooms - 5-10 unless you have a suit even the executive doubles are small, overpiced and basic. Coffe making facilities hidden away, bed well used and uncomfortable and carpet stained. Bathroom was ok but nothing that you would wow at.

Service - 3 - 10 poor service with limited staff available. On every occasion i either needed to knock on a door or shout for someone to come to reception or the bar area for service. Tiny bar area with the atmosphere of dental waiting room. No background music, no tv, no smiles etc.

Overall - nice setting, poor rooms, no service and certainly not worth the money.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review, June 28, 2013
Thank you Diaps for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with Macdonald Frimley Hall Hotel & Spa. Please accept my sincere apologies for the shortfalls experienced on this occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Macdonald Frimley Hall Hotel & Spa

Property: Macdonald Frimley Hall Hotel & Spa
Address: Lime Avenue | off Portsmouth Rd, Camberley GU15 2BQ, England
Location: United Kingdom > England > Surrey > Camberley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Camberley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Frimley Hall Hotel & Spa 4*
Number of rooms: 98
Official Description (provided by the hotel):
A beautiful Victorian Manor House, on the Surrey/Berkshire border, just 15 minutes away from the M3 Motorway, Ascot Racecourse and Farnborough Airfield, boasting landscaped grounds, 98 bedrooms with every modern facility and a Vital Leisure Club with 5 Beauty Treatment Rooms. The ideal venue for all occasions whether it be business,conference or a Wedding, Macdonald Frimley Hall is Surrey's premiere Wedding venue. This Victorian Hotel is the perfect stayover for trips to Legoland, Windsor Castle, Ascot Racecourse and Virginia Water. The award winning 2 AA Rosette Linden Restaurant offers a sumptuous Menu,using the highest quality produce available to our Chef. Macdonald Frimley Hall's Spa facilities include a 17 metre swimming pool, technogym, sauna and steam room plus beauty treatment rooms. ... more   less 
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Also Known As:
Macdonald Frimley Hall Hotel Camberley
Macdonald Frimley Hall Hotel And Spa
Macdonald Frimley Hall Camberley
Macdonald Frimley Hall Hotel & Spa Camberley, Surrey

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