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“Great spa hotel”

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Pennyhill Park, an Exclusive Hotel & Spa
Ranked #1 of 2 Hotels in Bagshot
Certificate of Excellence
1 review
“Great spa hotel”
Reviewed April 16, 2014

We returned to Pennyhill Park for our first wedding anniversary. We originally went there on our first romantic getaway 11 years ago. The service as always is first class, staff are courteous and friendly. The spa facilities were clean, staff were extremely knowledgeable and helpful and the treatments were heavenly. The food as always was delicious and beautifully presented. While the portions to the eye seem small, we were always full after our meal. We had a wonderful team and will definitely be back again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnaLSanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 17, 2014
Dear Donna
I am so pleased to hear that the team looked after you well on your visit and I hope that we will see you back here again soon to enjoy more relaxation time. Kind regards Julian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,995 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (369)
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English first
Fleet, England, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 16, 2014

My daughter and I spent a spa evening there last night. So quiet, peaceful and enjoyable. We both had back and head duo treatment. Wonderful! The only disappointing thing was that the restaurant closed at 6 p.m. so we were unable to have a snack and had to wait to eat when we left at 9 p.m. and had a bite to eat elsewhere on the way home!! We thought the restaurant area should be open until at least 7 p.m. That is the only reason I have not given it the full five stars!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 17, 2014
Dear Margaret
Thank you for taking the time to post your review. We are reviewing the opening times of the Themis restaurant and our new pool bar area for the summer, so thank you very much for your comments they are very useful to us. I am pleased that you enjoyed your treatments and hope that you will be back with us soon. Kind regards Julian
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Brighton, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 14, 2014 via mobile

My husband booked our stay here through Secret Escapes as a birthday treat for me. As we were married at their sister hotel South Lodge we had high expectations.

The spa is one of the best I've been to in this country and we both loved the pools, especially the hydrotherapy pool. My treatment was also superb and worth every penny. I would highly recommend Yasmin as your therapist. Jack on reception was very friendly and helpful - nothing was too much.

Unfortunately the food and the service in hotel did not live up to South Lodge's standard. The moment you walk into South Lodge you feel special; every member of staff will do anything to ensure a stay to remember. PHP left me feeling a little disappointed. The food in the brasserie was pleasant but forgettable, breakfast was excellent though.

I would stay here again but only if we find another offer.

Stayed April 2014, traveled as a couple
Helpful?
Thank RachyEds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 17, 2014
Thank you for your review. I am sorry to hear that we didn't Wow you on this occasion and would love the chance to welcome you back again. When you book next time do speak to the reservations team and let us know what type of room you like and what type of food and we will try our very best to accommodate. I am glad that you enjoyed the Spa and treatment by Yasmin. Kind regards Julian
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Oxford, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 13, 2014

what a wonderful 2 night trip, 3 days in the spa. Amazing service and food, spa with plenty to do. Fresh milk and cookies in the morning, valet parking, both restuarants amazing! treatments were expenisve but worth it. I will be back

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tori73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 17, 2014
Hello Tori
Thank you for your lovely review of Pennyhill Park. We do hope that you will be able to return again soon. Kind regards Julian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowthorne, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 12, 2014 via mobile

Had a great last minute package offered for dinner, bed & breakfast. The hotel itself is very nice in lovely grounds. The room was average, but lacked finishing touches ie tea/ coffee facilities. The bath was lukewarm which was a great pity as it had a tv above do could have really relaxed. The food was good but service was awful, the batman was incredibly rude. The spa is to die for so much so we have been back twice. All in all a great price but the negatives outweighed this.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alyson G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 17, 2014
Dear Alyson
I am disappointed to hear that your stay wasn't perfect and you encountered the problems that you have mentioned. All of our rooms have tea and coffee facilities so I am not sure what happened here. I have also followed up on your experience in the Ascot Bar. Could I ask you to contact me on 01276 478 426 so that we can discuss further. I'm glad that you enjoyed the spa and hope that we can welcome you back again. Kind regards Julian
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London, United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 9, 2014

Having spent last Saturday and Sunday at Pennyhill Park, I can honestly say I had a terrific experience and came away chilled and relaxed. The welcome we received was delightful, Matt showed us to our room in the quadrant (not yet refurbished) it was a large, clean and well appointed room. The bathroom was large, warm with plenty of white fluffy towels, shower, hand, shampoo, conditioner and all the other relevant toiletries you would want. Dressing gowns and slippers were provided and a safe was to be found in the room too together with tea, coffee, hot chocolate and water. All of which was replenished daily. The beds were comfortable and the pillows fluffy, I put my head down and slept right through the night. My only criticism of the room was there was no air-conditioning and the room was extremely hot and although there were large picture windows that could be opened we were on the ground floor and did not feel that we could leave them open all night. Also the table on which the tea/coffee was laid out on had seen better days and was very badly marked which I was a little surprised to see in a five star hotel. The food in the bar and the brasserie was fantastic and not too badly priced. Breakfast was incredible and nothing was too much trouble for the staff. One of the reviews refer to being underwhelmed by the Spa, this confuses me. It is enormous with a separate men/womens and mixed room full of saunas, steam rooms, an ice cave, etc... The hydrotherapy pool which is outside was accessed from within the spa and was truly an amazing experience. The pool area was large with plenty of loungers to sit on and while away the hours. There is plenty more I could say about the spa, but if you really want to go mad and treat yourself then this is the place for you. I was lucky this weekend was bought as a present for me and I loved every single moment of it.

Room Tip: I can't recommend which rooms to ask for as I only saw and went into mine
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frances130853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 17, 2014
Dear Frances
Thank you for your detailed review following your stay with us. I have noted your observations regarding the room and I have asked our Housekeeping team to look into this. I am so pleased that you enjoyed your stay and the fantastic spa experience. We hope to see you again soon. Kind regards Julian
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Norfolk, Virginia
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 8, 2014

Was very disappointed with my stay here, there was a lot of construction going on so I couldn't use any of the recreational facilities like the tennis, croquet or even go for walks. The worse part is that the staff didn't seem to know or pretended not to know that the construction work was affecting all these activities. Pennyhill park management - update your website and manage customer expectations!

The only thing to do was go to the spa, which was hardly award winning. The ambiance or facilities weren't that great, and the best thing about it was the pool which was incredibly busy.

Overall, I don't think I got great value for money, perhaps it will improve when they finish construction.

Room Tip: Check when they finish construction!
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Method m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 9, 2014
I am so sorry to read that you were disappointed with your stay. We are refurbishing some of our bedrooms which will be completed soon. The tennis court renovations have been hampered by the wet weather but again these will be back open in the next few weeks. I can see that you are from the US and may have returned home but please do contact my office as we would like to discuss your stay. Please contact us on 01276 478463 Kind regards Julian
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Additional Information about Pennyhill Park, an Exclusive Hotel & Spa

Property: Pennyhill Park, an Exclusive Hotel & Spa
Address: London Road, Bagshot GU19 5EU, England
Location: United Kingdom > England > Surrey > Bagshot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bagshot
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Pennyhill Park, an Exclusive Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Pennyhill Park is a magnificent country house hotel in Bagshot, Surrey, set amongst 123 acres of gardens and parkland including a 9 hole golf course. This five-star luxury hotel offers everything from unmatchable luxury spa breaks and treatments, afternoon tea in the Ascot Bar, lunch and dinner in The Brasserie and is a perfect venue for weddings, conferences and special occasions. ... more   less 
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Also Known As:
Pennyhill Park Hotel And The Bagshot
Pennyhill Park Hotel And Country
Pennyhill Park, An Exclusive Hotel & Spa Bagshot, England - Surrey

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