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“Amazing hotel and spa”

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Pennyhill Park, an Exclusive Hotel & Spa
Ranked #1 of 2 Hotels in Bagshot
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Amazing hotel and spa”
Reviewed April 9, 2013 via mobile

We stayed at this hotel for our anniversary. We received a complimentary upgrade. Our room was awesome; absolutely amazing, clean, fine mix between modern and contemporary.

Pros

Very friendly staff on front desk
Absolutely lovely food at the restaurant
Breakfast was amazing good selection of buffet food.
Spa facilities are of high standards, the outside jacuzzis are amazing!!!!!


Cons

This hotel is quite remote from everything. So if you are not driving down and getting dropped off like we did then getting out and about for dinner for example is going to be costly as cabs ordered via the hotel cost £10.00 minimum charge one way. Even if ordered independently they will charge you a minimum charge of around £10.00. The Nearest restaurants are nearly 1 mile away or a 20 min walk. We should have driven down!!

I found the spa treatment okish, quite overrated and over priced.

Stayed October 2012, traveled as a couple
Helpful?
1 Thank DeeandVee2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 13, 2013
Dear DeeandVee Thank you for your feedback. I noticed that you stayed a little while ago and I would be keen to discuss the spa treatments that you had. If you contact me directly I would be pleased to understand your whole experience. Thank you for taking the time to leave your feedback and your positive comments overall. Kind regards Julian
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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (378)
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English first
Woking, England, United Kingdom
1 review
Reviewed April 9, 2013

We stayed for my birthday on 7th April and had a very special, relaxing and indulgent break. The venue is very special and well maintained. The grounds are delightful. The staff attentive, caring and nothing was too much trouble (even given a box to take a couple of muffins with me after breakfast!). We were able to chill out in the spa on our day of arrival, enjoying the pool and hot tubs and relaxing with a good book. Our room was lovely and recently refurbished. We had cocktails in the bar and the cocktail waiter could not have been more helpful in suggesting and preparing our drinks. We ate in the brasserie and the food was Devine and so were the wines. Breakfast the next day was all we could wish for and more, great choice of hot and cold and even the biggest appetites would not be disappointed, even having gluten free bread and many choices of cold meats and unusual choices. We spent the next day in the spa too as both my husband and I needed time out from the real world and this is exactly what Pennyhill Park offers.

Room Tip: We stayed in Bamboo which was lovely and had great seating and a fab bathroom with a separate toilet...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 10, 2013
Dear Vicki Pennyhill Park Hotel & The Spa is all about escaping, relaxing and indulging and I am so pleased that we lived up to your expectations. I hope that we helped create some wonderful birthday memories for you. Thank you for taking the time to leave your valuable comments. Kind regards Julian
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London, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 9, 2013

My daughter and I spent the day in the Pennyhill Park spa yesterday. Last Friday we went to a different spa (in a famous reputable hotel) for a 'Five Star' equally priced pamper day. It was so bad that we left after half an hour and asked for our money back. The day had been given to me as birthday present, so, determined to try again. we asked for recommendations from friends who advised us to try Pennyhill . From the moment we were greeted with a smoothie at 9.00am, the staff and facilities could not have been better. The spa is extensive, spotlessly clean, beautifully organised and staffed by friendly, courteous and knowledgeable people. We made use of all the pools and thermal areas, had facials and massages, lunch and afternoon tea before leaving at 7.00 pm. We enjoyed every minute and left feeling like princesses. We will definitely go back and wouldn't hesitate to recommend it.

  • Stayed April 2013, traveled with family
    • Value
    • Service
Helpful?
Thank jillhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 10, 2013
Thank you for your excellent feedback. I am so pleased that the team provided you and your daughter with the relaxing experience that you were looking for. We look forward to welcoming you back soon so that you can enjoy our new pool bar and outside areas. Kind regards Julian
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Wolverhampton, United Kingdom
Level 5 Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 8, 2013

From the minute you arrive you are made welcome by the impeccably turned out doorman. Nothing is too much trouble for the porters. The reception were extremely accommodating to our individual needs, as we had a previous engagement to attend and therefore ungraded us to a suite enabling us to be ready on time for when our taxi arrived. On returning to the hotel, we were again greeted by staff who remembered who we were, where we had been, and shared a genuine interest in our day. We ate dinner in the Brasserie, we. Arrived early at the bar, enjoyed a drink and then went through for dinner. We chose to eat from the table d'hôte menu, which not only was extremely good value, the food was superb. My husband said " best creme brûlée ever" next morning we had breakfast in the brasserie, very nice and plenty of choice. All in all, the hotel was brilliant, and the staff were brilliant too. Our only negative point was that our room was extremely hot, there was no air con and even with the fan provided, we needed the sleep with all the windows open

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s4hom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 10, 2013
Thank you for your comments. I have sent a personal reply to you earlier today apologising for the temperature of the bedroom. I will ensure that this is rectified by our maintenance team. I am very pleased to hear that you enjoyed the creme brulee ! I look forward to hearing from you tomorrow. Kind regards Julian
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Swindon
Level 6 Contributor
163 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 8, 2013

My husband and I had a wonderful 3 night stay at this lovely venue. The location and grounds are just stunning and perfect for after dinner strolls. The Spa and pools are also a wonderful way to relax and unwind. We were not able to get into Latymers restaurant but were not disappointed with the Brasserie restaurant. The food served here was mostly stunning, some really explosive and adventurous flavour combinations.
The staff all over this Hotel were just lovely and could not be more helpful.
We had trouble keeping the temperature down in the bedroom as the radiator valve did not seem to turn off. Also there was a lot of dust on top of the wardrobe and cobwebs at high level.
The bed and bedding was heavenly as was the super clean shower and bathroom.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Debbra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 10, 2013
Thank you for your feedback I am very pleased to hear that you enjoyed your stay. I will ensure that the maintenance issues that you have pointed out are corrected immediately. On your next visit do allow us to book the Latymer for you as this too is a fantastic experience. Kind regards Julian
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Billericay, United Kingdom
Level 5 Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 8, 2013

My girlfriend took me here for my birthday weekend and it was everything we could have hoped for.

The rooms (we had the Goodwood Suite), facilities and food were excellent. The spa was lovely and we both loved having massages and floating around in the pool and jacuzzis.

We ate in the restaurant (two Michelin stars) and loved our food but our table, in a small alcove, left us feeling a bit out of the way.

For somewhere to unwind for a special occasion, Pennyhill Park takes some beating.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barshaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 10, 2013
Thank you for your feedback. I have noted your comment regarding your table in the Latymer restaurant and will discuss this with the manager. I am glad that you enjoyed your stay and that we were able to create some wonderful birthday memories for you. I hope that we can welcome you back soon. Kind regards Julian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 7, 2013

This was my second trip and we stayed 2 nights in the ivy suite which was larger and more private than redwood where we were last time.
The best thing about penny hill is you drop the car and then don't leave just spa, bar, brasserie and to top it off the two Michelin star latymer restaurant if you go the whole hog it does get expensive.
The room was very large with a bathroom to match expensive but fulfilling.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianTomlin, General Manager at Pennyhill Park, an Exclusive Hotel & Spa, responded to this review, April 10, 2013
The unique location of Pennyhill Park allows you to escape and relax and as you say we are less than an hour away from London. Once you have driven up the magnificent driveway you can leave the world behind and enjoy the exclusivity of the Spa and restaurants. Thank you for leaving your valuable comments. Kind regards Julian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pennyhill Park, an Exclusive Hotel & Spa

Property: Pennyhill Park, an Exclusive Hotel & Spa
Address: London Road, Bagshot GU19 5EU, England
Location: United Kingdom > England > Surrey > Bagshot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bagshot
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pennyhill Park, an Exclusive Hotel & Spa 5*
Number of rooms: 123
Official Description (provided by the hotel):
Pennyhill Park is a magnificent country house hotel in Bagshot, Surrey, set amongst 123 acres of gardens and parkland including a 9 hole golf course. This five-star luxury hotel offers everything from unmatchable luxury spa breaks and treatments, afternoon tea in the Ascot Bar, lunch and dinner in The Brasserie and is a perfect venue for weddings, conferences and special occasions. ... more   less 
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Also Known As:
Pennyhill Park Hotel And The Bagshot
Pennyhill Park Hotel And Country
Pennyhill Park, An Exclusive Hotel & Spa Bagshot, England - Surrey

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