Despite having the initial wow factor, we were soon began to discover the little faults, which when there are enough of them, affect your experience. Arrival was great, we arrived before check-in time so were directed down to the spa whilst our car was parked and our luggage stored. We were later shown to our room which had a dirty wine glass on the window sill, and our bags which should have been in the room were 'missing'. The luggage, when found, had the incorrect room name on the tag and had been taken to the wrong room; thankfully we had kept valuables on our possession and taken them to the spa. The waitress in the bar spoke little English and sent a colleague to re-take the order over since she could not understand our order for a beer and a glass of wine. The bar by night was extremely quiet and souless. The food in the restaurant was absolutely delicious, although I would not expect for wine to spill down the side of a glass glass and on the table cloth when poured, and for this to be ignored by the waitress. Breakfast was simply amazing, by far the part of the stay. Check out was rather timely, since our bill was incorrect on two occasions, and it seemed to take an age to amend and reprint.
- Official Description (provided by the hotel):
- Pennyhill Park is a magnificent country house hotel in Bagshot, Surrey, set amongst 123 acres of gardens and parkland including a 9 hole golf course. This five-star luxury hotel offers everything from unmatchable luxury spa breaks and treatments, afternoon tea in the Ascot Bar, lunch and dinner in The Brasserie and is a perfect venue for weddings, conferences and special occasions. ... more less
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- Also Known As:
- Pennyhill Park Hotel And The Bagshot
- Pennyhill Park Hotel And Country
- Pennyhill Park, An Exclusive Hotel & Spa Bagshot, England - Surrey