I have attended this restaurant twice in recent weeks and frankly can't believe how far the standards have dropped lately. On 2/10/2012 I visited as part of the Food and Drink Festival 'Musical Meander' and was served the dessert course. Of our party of six four ordered the chocolate brownie, all were 'well done', two to the point of being inedible.
At the time I put this down to the number of guests being catered for at one time but when I attended again on 20/10/2012 I had another poor experience. Upon entering the premises we were greeted by a drunken male swearing at a drunken counterpart across the other side of the bar. None of the staff saw fit to speak to the man although mine and my wife's shock must have been apparent.
Having taken our seats in the restaurant, the service was very slow with our food taking over an hour to arrive with no apology or explanation. When the food did arrive only three of the four meals were served with the final meal being served about five minutes afterwards. The food was OK, but not to the standard I have enjoyed at this establishment in the past.
There seemed to be a lot of staff in the premises but it appeared too few were concentrating on the restaurant.
I appreciate that the establishment operates as a music bar / club later in the evening and have not found this to be intrusive on past visits. However on this occasion it felt as though the restaurant clientèle were being rushed out at about 10pm when the music was turned right up with a steady stream of people (not staff) peering around into the dining area.
Having eventually managed to get the attention of a member of staff to pay our bill our party left the premises via the rear entrance which was an experience in itself. The drunkenness and foul language that we had to negotiate was wholly unacceptable, the member of door staff seemed unperturbed by it and certainly took no action.
I fear for this business, if it survives financially it may struggle with the licencing authorities.
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