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“Going downhill fast!”
2 of 5 bubbles Review of The Stone Steakhouse - CLOSED

The Stone Steakhouse
Cuisines: American, British, Steakhouse, Wine Bar
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Lunch, Late Night, Breakfast, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff
Description: Modern traditional pub, families welcome, cask ales, fine wines, cocktails, selection of coffees, local delicacies, all food homemade - hand battered fish & chicken nuggets, homemade ice cream, Sunday roasts, live music, DJ entertainment, SkyTV indoor & outside, parking available.
Stafford, United Kingdom
1 review
“Going downhill fast!”
2 of 5 bubbles Reviewed October 24, 2012

I have attended this restaurant twice in recent weeks and frankly can't believe how far the standards have dropped lately. On 2/10/2012 I visited as part of the Food and Drink Festival 'Musical Meander' and was served the dessert course. Of our party of six four ordered the chocolate brownie, all were 'well done', two to the point of being inedible.
At the time I put this down to the number of guests being catered for at one time but when I attended again on 20/10/2012 I had another poor experience. Upon entering the premises we were greeted by a drunken male swearing at a drunken counterpart across the other side of the bar. None of the staff saw fit to speak to the man although mine and my wife's shock must have been apparent.
Having taken our seats in the restaurant, the service was very slow with our food taking over an hour to arrive with no apology or explanation. When the food did arrive only three of the four meals were served with the final meal being served about five minutes afterwards. The food was OK, but not to the standard I have enjoyed at this establishment in the past.
There seemed to be a lot of staff in the premises but it appeared too few were concentrating on the restaurant.
I appreciate that the establishment operates as a music bar / club later in the evening and have not found this to be intrusive on past visits. However on this occasion it felt as though the restaurant clientèle were being rushed out at about 10pm when the music was turned right up with a steady stream of people (not staff) peering around into the dining area.
Having eventually managed to get the attention of a member of staff to pay our bill our party left the premises via the rear entrance which was an experience in itself. The drunkenness and foul language that we had to negotiate was wholly unacceptable, the member of door staff seemed unperturbed by it and certainly took no action.
I fear for this business, if it survives financially it may struggle with the licencing authorities.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Pedro381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

110 reviews from our community

Visitor rating
    48
    21
    13
    15
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
England
Level Contributor
46 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Going from bad to worse - very quickly!”
1 of 5 bubbles Reviewed October 23, 2012

Having been regular visitors to Stone Steakhouse, we are greatly saddened to see a substantial decline in the business.
Someone needs to address the situation urgently.
The place (the bar) seems to have become the drop in centre for much of the low life in Stone and does not provide an inviting impression to customers. If this is not resolved soon, there will be no business left.
The food too has taken a decided drop from the previous high standards.
A great pity as this has previously been one of the best places to visit in Stone.
There is a trend to the latest reviews, perhaps someone needs to take note?

  • Visited October 2012
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Traveller12England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level Contributor
38 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Nice food but”
2 of 5 bubbles Reviewed October 22, 2012

Went with friends who had been before but they were as disappointed as we were. We waited around an hour for our food which was excellent but came to the table in piece meal format. Sides were delivered some time after the main and our friend had to ask for her salsa and dip. No apology for delay nor for the way in which food delivered. At 10 pm someone flicked a switch and the music was blaring out with drunks inhabiting the bar. I went to the toilet and despite being a grown man was a little intimidated by the drunks in there. We had to ask for the bill despite clearly being finished. Felt sorry for a table who had just started eating at this point. Note comments re chief but whilst sympathetic service should be better. Would not have gone had read reviews beforehand and won't be going any time soon which is a shame as the food is fine .

Helpful?
1 Thank Martyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Good food, service and a nice atmosphere to eat.”
5 of 5 bubbles Reviewed October 19, 2012

Came to the Stone Steakhouse as it was highly reccomended by a friend, i was not dissapointed. Went on a Thursday Evening, Had a 3 course meal that for the quality of the food was very well priced. The menu is actually quite varied for a steakhouse and they also had some more exotic steaks to try. The first course arrived quickly and promptly without a long wait and each course that followed had an appropriate amount of time in between. We were served by an excellent waitress who was very happy to help when i slightly miss ordered something it was swapped for me without fuss or any extra charge. Having worked in kitchens for a good chunk of my life i can say the food seemed very well sourced and the steaks are of an amazing quality and were actually cooked as requested and clearly as the menu states from fresh.

It was a most enjoyable experience and i look forward to comin back soon. Many Thanks :)

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Will W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Disgustingly bad!!”
1 of 5 bubbles Reviewed October 13, 2012


We have been too this so called steak house on numerous occcasions but the most recent was horrendous! Having sat and waited an hour for a substandard meal,we went outside to have a cigarette,within minute of stepping outside,we were acosted by a so called 'door man'saying we had an oustanding drinks bill!!! Shocking food,shocking service,shocking manners.....it was a really upsetting experience for us...never again

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Happyhopes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gillian R, Public Relations Manager at The Stone Steakhouse, responded to this review, October 16, 2012
We apologise that your dining experience was not an enjoyable one when you visited the Stone Steakhouse recently.
Our doorman asked you to return inside as it was felt that you were leaving without paying for your food and drinks, our restaurant manager had already offered you discount as compensation for the poor service you received.
If you would like to discuss the matter further with either myself or Justine, the owner please give us a ring on 01785 819616
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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