I was booked to spend one night in this hotel, booking the accomodation the day before. I mentioned in the space available that I would be arriving late and left email and phone numbers in the normal way. The accomodation is located at motorway services hence only access is via the motorway.
On arrival at the junction before the services, i found that the motorway had been fully closed and hence the hotel was inaccessible. Left stranded in the midlands with no bed to go to, i had no choice but to continue home (a further 4 hour plus drive on a good day) arriving at just after 5am, 23 hours after getting up that morning and ten hours driving.
Had the closure been down to an accident, fair enough nothing could have been done, however in fact a quick internet search revealed the motorway closure was down to advertised roadworks with the motorway closing for the night at 9pm. This would have been well known to the hotel manager well in advance of the closure.
Why then was the hotel on sale the day before and more significantly, why did the manager not bother to contact his guests for that night to warn them that the hotel would not be accessible.
My first letter of complaint was completely ignored.
my second did get a short acknowledgment from customer services promising that the manager would be in touch within 72 hours and customer services would monitor and if response sent respond within 96 hours. 144 hours later, predictably still no response from either.
Really poor customer service. I will not be using this brand again.
- Official Description (provided by the hotel):
- Days Inn Stafford hotel is conveniently located off Motorway M6 just four miles north of Stafford town center, and 22 miles from Stafford Train Station. Our newly updated Stone, UK, hotel offers convenient access to Manchester in the north and Birmingham to the south. Thoughtful conveniences like free Wi-Fi Internet, new flat-screen TVs, lounge chairs in every room and free parking for any size vehicle help make your stay hassle-free. A selection of beer, wine and spirits is available from reception from 11:00 a.m. to 11:00 p.m. for consumption in your guest room. Handicapped-accessible and non-smoking rooms are available at our pet-friendly hotel and kids 17 and under stay free with an adult. Book online today. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Stafford Stone, Staffordshire