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“Train your staff”
Review of The Red Lion

The Red Lion
Ranked #12 of 64 Restaurants in Rugeley
Certificate of Excellence
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Traditional
Cannock
Level 3 Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Train your staff”
Reviewed June 9, 2013

We arrived at about 5:00pm on Sunday and found the restaurant empty, except for a few people just finishing off their meals.
As they serve till 6:00, we were shown to a table and given "Sunday" menus which offered amongst other things, mashed potato and a jug of gravy.
We opted for lamb dinners. When they arrived, the plate had, lamb, peas, stuffing(?), Yorkshire pudding, roast potatoes and about four small new potatoes cut into quarters together with so much gravy that the peas resembled the start of a triathlon as they floated all over the plate.
The waitress then brought out a dish of mixed veg.
At the end of the meal Which we found ample, we were asked if everything was ok and when I commented on the mash and gravy jug the girl looked puzzled, so I said that whilst the food was well cooked it would have been nice to be told that our meals would have to be made up of what was left in the kitchen. The waitress said she would go and ask what had happened.
We never saw the girl again. So all in all while I am willing to try a meal there again, I shall be questioning the staff first, to ensure that we get what we expect from the menu.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CannockGrumpygrandad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Lion B, Owner at The Red Lion, responded to this review, June 12, 2013
We apologise for the issue you had with our Sunday lunch and in giving you a "little extra"

All Sunday lunches are served with mash, roast potatoes and new potatoes, peas are served on the plate to add a little colour and further vegetables are always served seperately.

As we are well known for our giant Yorkshire puddings we have been requested numerous times to add them to all meats on the Sunday lunch and now do so. We appreciate that Yorkshires are generally a beef accompaniment however our diners like the "extra" on their plates.

The new member of staff in question has received a warning from ourselves because she was totally inadequate with regards to handing your complaint.

We had not run low on any items in the kitchen and do not put together meals with leftovers. We serve till 6pm every Sunday and all meals are the same quality all day long. If any items were running low they would be taken from the menu and not served unless the portion was sufficient.

Regards Red Lion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Walsall, United Kingdom
Level 6 Contributor
162 reviews
125 restaurant reviews
common_n_restaurant_reviews_1bd8 94 helpful votes
“what a shame”
Reviewed June 8, 2013

we tried this restaurant tonight after seeing it reviewed in our local paper the express&star, the pub itself is very nice with a lovely beer garden and bowling green at the rear, if you want to walk about outside on it you have to either have flat shoes or bare feet, they have about 5-6 tables and a gazeebo also, there is a great choice of beers with banks's mild, marstons pedigree and wychbold hobgoblin, now to the food, my wife had the 120z gammon and it came with dressed salad,rustic home made chips egg mushrooms tomato and beer battered onion rings, a massive plate of food,it was a great shame that the chips where just full of grease? and the gammon seemed to have a lot of water in it, it seemed like two 6oz pieces of pork rather than the usual pink slice of normal gammon you get?, i opted for the faggots as they had sold out of the shoulder of lamb, again another massive plate of food with 3 faggots lovely mash and 2 lots of mushy peas, again what a shame? the faggots had a nasty sour taste to them like a tinny taste?, the emphasis seems to be on large portions rather than quality, we did complain and they offered us a free desert but we declined, the manager came over and informed us that because we hadn't enjoyed it we wouldn't have to pay, but we had enjoyed some of the meal so i said i didn't mind paying, but he was insistent, it was nice of him to come over and explain that they had had problems with potatoes holding the fat, and they had tried boiling them and double cooking them to solve the problem, but to no avail, he could not explain why the faggots tasted like they did but he ho?, the staff where attentive and asked us twice if the meal was ok and got us a table even though we hadn't booked, so as our meals should have come to £20 and we didn't have to pay we left a £10 tip for the staff, we will give the place another go at a later date, i just hope they take note and concentrate on the quality of the food as well as the quantity and i think they will be on a winner

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank chunkster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staffs
Level 5 Contributor
62 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Good value lunch”
Reviewed June 5, 2013

Popped in 1pm ish. Choice of 3 different seating areas plus outside beer garden. Choose from 3 different menus. Go for 2 for a tenner, good choice, good food, great value. Staff pleasant. They even have a menu where you have a bigger type starter and your main course is free!! Well worth a visit. On the main road last pub on the right out of Rugeley to Lichfield.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank carwashr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cannock, England, United Kingdom
2 reviews
“Brill all round”
Reviewed May 27, 2013

Fantastic food, fast service. Friendly atmosphere. Will be visiting again and again. Tip: Have a sizzler!!!!!

Visited May 2013
Helpful?
Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
1 review
“Great value for money”
Reviewed May 14, 2013

Visited a few times now, love the food excellent value for money and great offers! Loved the beer garden on the may bank holiday, south facing. Highly recommend

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank princessderry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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