I booked a table at the table table restaurant also called the colliers for a Nice meal with my family. I've been there a couple of times in the past and had a good meal albeit slow service.
I was greeted at the door by a blonde lady whom I presume is the manageress. She abruptly escorted us to our table and were told to sit and somebody would be with us. After 10 minutes we were still sitting there. I went back to the entrance and spoke to the lady who sat us down to start with. I said to the lady quite sheepishly if we could order drinks with her. And was told in a very abrupt manner to return to my table and she will send over the waitress.
At this point a young dark haired lady came and took our order. However she looked very flustered and close to tears. She apologised for the wait but you could clearly see she was under pressure and was possibly quite new. On her way back to the bar the lady who had greeted us stopped the young girl and said to her "you don't make customers wait, how many times do I have to tell you". It was said with a raised voice but I didn't hear the rest of the conversation.
The young girl came back with the drinks and I said to her "hope I haven't got you into trouble". She didn't answer but was clearly upset. I Was really annoyed by the way she was spoken to by the manageress in front of customers and other staff. However while the waitress seemed very busy, the manageress just seemed to be chatting with the girl behind the bar. We waited nearly 45 minutes but we anticipated that after our last visit. I had a Pepsi which they state is bottomless, however I daren't ask the waitress for a top up as she was run ragged. I waited until the food came and asked her then. Almost 10 mins later it shown up.
The food was good. But very poorly managed. The manageress clearly is in the wrong business dealing with customers face to face. I didn't complain because I had my mom and dad with me. So didn't want to embarrass them as they don't like to cause a fuss. However we will be contacting whitbread. And won't be returning.
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