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“Christmas Day disappointment”
Review of London House

London House
Ranked #2 of 17 Restaurants in Eccleshall
Certificate of Excellence
Cuisines: Indian
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed January 6, 2013

Having not eaten here before I was relieved to read good reviews on tripadvisor regarding this restaurant as we were going to go for our Christmas Day treat for a nice change and to avoid washing up!
The restaurant was very busy but there seemed to be enough staff on hand. We were met with bubbly or oj and were taken straight to our table where poppadoms and pickles were already on the table waiting for us. We enjoyed our nibbles but then had to wait 40-45 minutes for anyone to clear our plates and bring any starters. The English choices were prawn cocktail (filling and tasty) and soup (just tasted like stock). The Indian starter was a plate each with one each of 3-4 nibbles and a small salad garnish (didn't look anything special but everyone ate it).
When we got the English choice 'Christmas dinner' (already plated up) we were at first very impressed by the 3 thick slices of turkey we each got and the roasts looked quite good. Unfortunately everything else was very disappointing; the mashed potato was runny, instant type potato, the veg soggy and over-cooked with loads of sprouts and very few carrots or anything else. To make it worse we were then handed a dish of cold gravy, so we then had to wait 5 minutes for it to be replaced with hot gravy, while our dinner went cool.
The Indian main course looked and tasted really nice but was lacking in variety of flavours, sauce, Indian veg side dishes....although there was an abundance of rice and naan bread!
Again for dessert there was only one choice for each...a strange bland white Indian dessert that no one liked, or Christmas pudding with custard...there was no alternative for children, it would have been so easy to offer ice-cream.
Coffee was ok, no de-caf available, but we got mints woo-hoo!
The toilet downstairs is really dangerous, there is a big hole in the floor, but its ok because someone has shoved the sanitary bin down it...and there is a very stiff lock which caused one of our party to get locked in and so the children had to go without locking the door.
I know what it's like to work in catering on Christmas day but really they should have just served Indian food and done it to a much higher standard than we saw on this day. The 'Traditional English Option' was poor, to be honest the one available in Morrisons was far superior.
We had a lovely afternoon because of making the most of it, enjoying each others company and not having to do any clearing away or washing up? The restaurant itself seems very pleasant. The actual experience lacked finesse; there was nothing special about any of it. I'm really sorry to the regular customers who rave about this place normally, but I personally will not be going back.

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Thank Petalita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 - 129 of 139 reviews

Reviewed December 19, 2012

I rate this as probably the best Indian restaurant in the area, priced about right ,nothing to extreme, well worth a visit

Thank alan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

We have been regualr customers at the London House. The food is consistantly good. It can be busy at times but I have always found the staff friendly & helpful.

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Thank robert j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

This was our first visit to this restaurant after being recommended to us & from the moment we walked in we were made to feel welcome! The quality of the food was superb and the service was equally as impressive! We shall definitely be visiting again an it is well worth the 15 mile journey to get there!!

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Thank Ryan_Slater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

It was a shame we booked a table for our anniversary, we arrived at 8pm, the restaurant was full so we we given a table upstairs which was cold and lacked atmosphere. The food was very good, a little too much use of Chilli masked the excellent sauce. Table presentation need some improvement. Cost was v good value for money.
When I go again, I would try to get a table downstairs.

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Thank now_done
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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