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“Easy concept made difficult ”
Review of The Kandy Factory

The Kandy Factory
Certificate of Excellence
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Based in Burton's recently refurbished Victorian Market Hall, we offer chocolate making experiences for all ages & abilities. So what is The Kandy Factory? It's a place where you can have loads of fun making chocolately things. Think of it like 'paint-a-pot', but you can eat it and you get to take away everything you make on the day ! From bars, lollies and fun moulds, to popping candy pizzas, stiletto shoes, vanilla truffles & plaques. Our kids birthday parties are very popular, together with visits from groups such as Brownies & Cubs, Special needs groups, care homes & nurseries. Works outing & Hen dos are also popular. We also run a number of different workshops, such as making handmade chocolates, and also have a regular Thursday night 'Bring a Bottle' evening from 7pm to 9pm (advanced bookings only) where you can relax with friends while making something delicious to take away. As well as the chocolate and candy creations we also sell a range of sweets, plus hot & cold drinks including slushes, our Ultimate Hot Chocolate and range of yummy ice-cream milkshakes.
Useful Information: Stairs / elevator, Activities for young children, Food available for purchase, Wheelchair access, Stroller parking, Activities for older children, Bathroom facilities
Reviewed October 4, 2013 via mobile

The concept is easy,melted chocolate in a mould,then cooled while you draw the wrapper which you put over the chocolate in the foil,there's also chocolate pizza etc all with similar concepts. So why does it look so difficult?...

Here is the issue from watching,the older lady (I believe the owner) rushes about doing everything while the younger workers look more clueless,one of them even licked chocolate off their fingers and then served a child!!!! (I hope they read this and have a discussion about this Behaviour!)

The idea of a nice time making chocolate soon became a chore,bore and frustrating. Throughout the whole set up we had to keep asking for the next stage,as the little one along with others where getting fed up of the wait. It would be much simpler for each member of staff to run their own section (one on moulds,one collecting,one putting in the tent,one handing out colours Etc) instead it's all unorganised.

The idea is nice and with time and more discussion it will be a great little business but there are a few tips for the owners (which I assume read)

- make the concept easier on yourselves and the staff

-have better selection of toppings for the chocolate,the ones provided are a little dull including them cookie cereals

-speak to your staff about hygiene and also think if the kids and adults are wearing green hair nets for the experience maybe you should all wear one to,make it authentic

And don't put yourself on group on etc if you struggle to work with the amount of kids that come in.

So would I recommended it to you the reader? Yes for a little experience im saying this cause i believe this business can become bigger unlike lots of burton business that come and go,so we should invest and give advice,but at the same time due to this being an honest review for you, you could buy some moulds and make at home with Cadburys Etc for much cheaper,the children didn't seem to keen on the chocolate,the milkshake was left and i even tasted some it wasn't nice,the hot chocolate looked great but failed on taste.

I personally wouldn't go back until its found its feet and its not so busy,but maybe we will return one day. You should give it a go and support/try the local business but if your not from the area,seriously don't bother cause you'll be disappointed.

Hope this helps the company and the people who are interested.

- drake

4  Thank drizzydrake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 - 135 of 135 reviews

Reviewed September 3, 2013

Please dont waste time or money at this joke of a shop - i have never known such an unproffesional disorganised outfit.

4  Thank GaryG954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Great for old and young alike, run by such lovely people. We had a coffee and cake then decided to stay to make and decorate a chocolate bar and chocolate teddy. They also offered more complicated things to make. The perfect way to de-stress, I would have loved this when I was younger too! They have only been open a few weeks so go and see them for a lovely break from the usual.

2  Thank jth225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

Myself and a group of friends were staying nearby and had some time to kill prior to a friends wedding.

My emails were answered quickly outside of business hours and the owner was extremely helpful.

We spent about an hour making various items to give to the bride and groom and lets say we chose from the 18+ range of moulds.

It was great fun and very reasonably priced, the bride and groom loved the gifts too.

The store had only been open for a week and I am sure they will soon be a popular attraction

1  Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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