We visited at half term so were surprised there were no staff around to engage with visitors. We had to ask for the audio tour which was free as there was no one to do the proper tour. Wandering around was ok as a concept ten years ago but museums have moved on a bit since then. It went down hill from having to wait for the cashier to finish her personal call on her mobile phone.
A lot of money has been spent on the venue but its the customer service that really matters and this was not bad so much as none existent.
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