I'd recently read some unfavourable reviews so wasn't sure what awaited us at alton towers but I definitely wasn't disappointed. Visiting with two adults and two children, aged 9 and 7 for 2 days. We were staying in the Alton Towers Hotel so got into the park an hour before the rides opened to the public so we were able to do a few of the busier rides before the queues got big, which was great. We planned our day well so we could avoid the bigger queues. Oblivion we waited 50 minutes and The Smiler we waited 1 hour 20 minutes which was well worth it. Most we waited at the other rides was 20 minutes so I would recommend the hotel and planning your trip as it meant we could do everything we wanted to do and not spend hours in queues. The staff were brilliant with the kids. Both of my kids we just big enough for the big rides so the guy who measured them at the first ride gave them an arm band stating they were 1.4m which meant they weren't questioned again and again. My son got really nervous when about to go on nemesis and initally wouldn't go on. When he went back after deciding to do it one of the staff recognised him and made a real fuss of him for going on which made him feel great. He then rewarded him with priority passes for us to get on one ride without queuing which was fabulous. Great customer service throughout. My daughter was bursting for the toilet when we had just got to the front of the queue for oblivion! The staff got us out really quickly and told us to come straight back to the disabled entrance to get on the ride since we had already queued. The staff really helped us when visiting with the kids. Park was as clean as you could expect with the amount of visitors it attracts and everytime we visited the toilets they were clean and seemed to constantly have staff in them keeping them that way. We had lunch in the Woodcutter's Restaurant the first day and then had pasty's and pancakes the next day. All of the food was of a good standard. Not the cheapest but good. We also bought an unlimited drink bottle which for £5 you can refill all over the park with fizzy drinks. It was great value. The wait for The Smiler was definitely worth it. The rollercoaster is amazing and we all can't wait to return. Well done Alton Towers.