We used the waterpark for 2 days as we were staying two nights in the hotel. Ive been to the waterpark many times in the past, but this weekend was definitely the busiest I have EVER seen it since it was opened.
The place was too small for the number of people in it. The lazy river was just a large concentration of adults and children all trying to squeeze past each other, some in rubber rings, while the queue for the masterblaster was over 40 minutes just to get a ring, then another 15 minutes to actually get on the "ride" (which lasts about 30 seconds).
Many of the interactive water features i.e. the water guns and water features were not working or such low power that there was nothing more than a drip coming out of them. The outdoor Bubbly Wubbly Pool desperately needs some refurbishment - some of the edges of the seats are worn and rough, and the cement which has come off is laying as a mound of gravel on the bottom. Again, this was far too busy to relax in, with many of the jets no longer working, and inconsiderate parents letting their children try and swim around the pool while everyone is sitting in there trying to relax.
We got a good deal through the hotel booking for the waterpark, although they did try to charge us for the 5 year old we had with us even though when booking they said the child was free, in the end they backed down and let us in, but I wouldnt pay full price to get in.
And dont expect to spend a full day in here - its not that big - 2 hours is around the most time you could expect to spend in here before getting fed up. The slides outside are slow, and im sure they have lowered the water temperature this year as the pool waters felt cooler than usual.
Its in need of a refurbishment and some new attractions. I also dont agree with the new £2 lockers which only give you a £1 back, and towel hire has also now gone up to £2 per towel - so take your own (I forgot!).
However I must stress, it can be a fun day if its not too busy, and Alton should restrict numbers allowed in to make it more enjoyable. Also, some parents must take more responsibility over their kids, some of which are extremely badly behaved in the pools.
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