On arriving at the hotel, we walked into reception to find the male cast of Hollyoaks drunk and rowdy in the bar, apparently staying there for a charity football match. When I seemed concerned that our little ones might be kept awake by the noise if we were located near them (they were already rowdy and it was only 2pm!), the manager immediately found us a quiet lodge away from the club house. He personally took us to our lodge to make sure we were happy and boy, were we happy! He swapped our normal family room for a brand new apartment with a modern kitchen, new shower room and enough room for our family of four to live in! What was also good was all of the lodges have their own parking spaces, so there's no need to cart heavy bags to and fro.
The breakfast the next day was amazing and the women who served us were incredibly attentive, friendly and very welcoming.
The hotel is very near to Burnham and Brean and the hotel itself has regular nights on in its club house (it was a Take That tribute when we were there, but we chose to go to Brean Leisure Park as we were only there for one night).
Overall, it was definitely worth the £80 we paid for a family of four and the redeeming quality was the customer service we received from the staff. The only negative point (and the reason for it not getting 5 stars) was that finer attention could have been paid to absolute 100% cleanliness in the lodge. By this, I mean that I didn't like the toilet rug because it looked stained (I immediately put this to one side) and I didn't feel comfortable standing on the discoloured shower mat when showering. If I were to go again I would take some bleach and a cloth. Apart from that though, it was great and I am a little OCD when it comes to cleaning!
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- Also Known As:
- Laburnum House Hotel West Huntspill