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Reviewed 4 weeks ago

We was greeted with a very friendly hello from the security guard. We didn't have to wait long to get our caravan keys and was welcomed by the very friendly fun star laura. The caravan for a standard was so nice and well worth the money spent for 4 nights. The food was delicious and the activities and entertainment was thoroughly enjoyed by us and our 1 year old. A massive thumbs up from us we will be back that's for sure.

Date of stay: September 2019
Trip type: Traveled with family
Thank Nikita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doniford Bay H, Holiday Sales Adviser at Doniford Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi Nikita,

Thank you for your 5* review!

Laura is our very welcoming lovely entertainment team member, so I will be sure to pass on your lovely comments to her. Our entertainment team help us on reception on check-in days so they can meet as many guests as they can before they start their holiday.

It's fantastic you enjoyed the food we offer in our restaurant, there is a wide choice on offer for all the family and not forgetting our great fish and chip takeaway shop!

Thank you for your thumbs up, we look forward to seeing you at Doniford in the future.

Rachel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Arrived here for a weekend stay with my family ‍‍‍ & dog we obviously stayed in a dog friendly caravan. Staff on arrival were happy & helpful and pointed us in the right direction to find our caravan. The caravan was modern and in close proximity to the club house. However, the caravan was dirty, clearly not well cleaned. Dog hair everywhere, on the floor, sofa & shower. Although we did not accept it to be sparkling, because it was a dog friendly caravan, we did not expect there to be lumps of hair everywhere. The caravan did not have towels and when we asked in reception about this, we were met with a rude and blunt ‘well no’.

The arcade and club house were great, staff and entertainment was perfect kids loved it. Cash bingo for adults in the evening and kids bingo which is great. We went to the club house for food a couple of evenings, food was nice, reasonably priced and good portions. Alcohol was expensive but it was to be expected at a caravan resort.

Lots to do at the resort, including a swimming pool, water slide ( which was only open one of the days we were there due to a lack of life lifeguards! ) parks, play areas and a “beach” near by. The “beach” is definitely not one for sunbathing or relaxing!! It was fun to go crabbing and exploring though...

The pool is shallow with an indoor slide for kiddies. The lifeguards made for an unpleasant experience... constantly blowing their whistles at anything and everything!!

Minehead is about a 15 minute car journey away which is great

All in all it was a good break, with some improvement the park would be amazing !!

Date of stay: August 2019
Trip type: Traveled with family
Thank LauraEmMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doniford Bay H, Holiday Sales Adviser at Doniford Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Thank you for your review and feedback.

I am shocked to hear that your caravan was found in a unsatisfactory state. We do like to rectify any issues upon receiving them from the guest, so I'm sorry we didn't get the opportunity to rectify this for you when you were on site. All our vans including the dog friendly ones are always a high standard of cleanliness and we like to achieve this every time, so if your van isn't up to our high standard, we do need to know about it so we can resolve it.

Our platinum vans are the only grade that come with towels unfortunately, but if we do happen to have any spare we are always happy to rent them out to other guests, I am surprised you found reception to be rude, this is not the case with our team. We also sell towels at the swimming pool.

We are thrilled you enjoyed all the facilities here at Doniford, we do try and organise a varied programme for all the family to enjoy.
With regards to the lifeguards, they are very professional and only blow their whistles when they have to, so I am assuming there was a need to the day you were in the pool - I can assure you that they are only doing their job and not doing it to annoy our guests.

Thanks you again for your feedback, we take it all on board to improve.

Rachel

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Reviewed 4 weeks ago

Arrived Friday for a long weekend break using The Sun newspaper holiday offer vouchers. Greeted on the entrance gate by a very jovial security guard, then met a very helpful lady on reception. All the staff seemed really friendly, the facilities were good and caravan clean with all the amenities needed. I would definitely stay here again.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank NikkiS154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doniford Bay H, Holiday Sales Adviser at Doniford Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi Nikki,

Thank you for your 5* review!

We are thrilled you enjoyed your weekend and found all our team to be helpful and friendly. Rob on the gate certainly is a warm welcome after you have been travelling all day!

You will be very welcomed again here at Doniford, and we look forward to seeing you.

Rachel

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Reviewed 4 weeks ago via mobile

This is a gorgeous location, 2 miles from watchet and 10 miles from minehead. It was our holiday for the dog and the site was very dog friendly. All the staff were very nice and always spoke as they passed you. Didnt use the facilities apart from the chip shop. Not cheap but lovely! Dog friendly caravan was nice but bedrooms a little small. We had great weather which probably made our holiday but would recommend.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank jipet69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doniford Bay H, Holiday Sales Adviser at Doniford Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hello,

Thank you for your review!

We are so glad you and your dog had a lovely time here at Doniford.

We are very dog friendly here and can recommend lots of dog activities to do with your dog, including a swim in the sea on our dog friendly beach.

Doniford really is beautiful when the sun is shining!

We look forward to seeing you and your dog at Doniford again in the future.

Rachel

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Reviewed 4 weeks ago via mobile

Just come back from a fantastic weekend at Doniford. Just a Health and Safety observation. The window in the twin room cannot be used as a means of escape in a fire as the post from the decking is obstructing it opening. Couldn't speak to reception as we left before they were open this morning

Date of stay: September 2019
Trip type: Traveled with family
Thank mandyt1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doniford Bay H, Holiday Sales Adviser at Doniford Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Dear Mandy,

Thank you for your 5* review!

We are glad you had a fantastic weekend here at Doniford and enjoyed yourself.

Thank you for letting us know about the window, I will get our maintenance team to have a look and get it rectified.

Thanks once again and we hope to see you back at Doniford in the future.

Rachel

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