We booked to eat at the Hood Arms having eaten there the previous year when we were in Somerset. Having been shown to our table and given the menu the waitress walked off before we could even ask for some drinks. We waited...and waited...and waited...and waited. After 20 minutes my partner went to the bar to get them himself. The food when it arrived was very tasty and we couldn't fault it, however, once again my partner had to go to the bar to get us some more drinks as we could not get the attention of the waitress. We also waited so long for them to clear our plates after the main course that we couldn't be bothered to have a dessert as it was getting fairly late by this time. The table behind us were experiencing problems too as the Landlord sent one of the waitresses over with a complimentary bottle of wine. He then proceeded to walk round every table enquiring "Is everything ok?" in a loud, intimidating voice. Bearing in mind this is a Pub that sells food you would have thought that asking diners if they would like a drink while they look at the menu would have been the first thing the waiting staff would ask you? I can only assume that the Landlord really doesn't give a toss about customer service or staff training; maybe thinking the customer is only passing trade never to be seen again. To sum it up the Hood Arms clearly has a good chef, serving great food BUT is let down by extremely poor service for the money - we've had better service at Pizza Express.
- Official Description (provided by the hotel):
- The Hood Arms is a beautifully furnished 17th century inn with orginal oak beams, natural stone walls, and open fireplaces. We are located at the foot of the Quantock hills and just one mile from Kilve's 'moonscape' beach. There are 12 comfortable, fully equipped en suite guest bedrooms which have been rated AA 4 stars. Our restaurant enjoys an excellent reputation far and wide, and guests are able to relax in our cosy bar or, during the summer months, in our large pretty garden. We are aware that we have had some negative comments posted on tripadvisor in recent months. We would like to assure you that the vast majority of our customers are very happy with their stay but we have reviewed these comments seriously and are genuinely working hard to make improvements. Why don't you try it and see for yourself? We guanrantee to do our very best to make your stay an enjoyable one. ... more less
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- Also Known As:
- The Hood Arms Hotel Kilve