Having read about this place in Food & Drink Bristol and Bath we would have been better off reading the reviews here. We entered the cafe and stood waiting to be seated around the reserved tables but instead had to ask for help as we were ignored by 3 waiting staff. We were given a dirty wonky table which was cleaned as we sat at it, given a menu and left for 15 mins despite being seen to be waiting by the staff. My husband approached the till as we were unsure if it was table service and eventually we were served. We ordered the roast pork baguette and butternut squash soup. After 5 mins we were told that there was no apple sauce for the baguette and after another few mins told that there was no soup, disappointing for not even 1pm on a Sunday. We cancelled the food and left feeling quite let down by the surly waitress, inefficient waiter and lack of food available. We didn't seem to be the only disappointed diners.