We arrived early as part of a group booking but did not expect to get the treatment we got. We were told we had a smoking room, and this was not was we expected. The assistant manager refused to move us into a non-smoking room, despite the fact that we had arrived earlier than many of the other guests. The staff was also very unhelpful with getting us another place to stay when we refused to stay in the smoking room. We had to go out into the rain and find another hotel to stay in at the last minute.
I was very angry at the rigid refusal of the staff to accommodate us.
- Official Description (provided by the hotel):
- The Walton Park occupies a stunning cliff top location and is charmingly nestled in two acres of landscaped gardens overlooking the Severn Estuary and Welsh Hills. Originally built in the late 19th century, the Walton Park has been sympathetically restored and has now developed into Clevedon's Premier Hotel. Guests can wine and dine in the Victorian splendour of the award-winning Somerset Restaurant and enjoy the breathtaking sunsets over the Celtic coastline. The spacious, lavishly equipped bedrooms, the majority with magnificent views over the Bristol Channel, are individually designed and furnished to a high standard and all complete with freeview colour TV, and complimentary WiFi. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Clevedon
- Clevedon Best Western
- Best Western Walton Park Hotel Clevedon, England, UK