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“disappointing response to constructive crititism (Which was requested!)” 4 of 5 bubbles
Review of Pen-y-Dyffryn Country Hotel

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Pen-y-Dyffryn Country Hotel
Ranked #1 of 6 Hotels in Oswestry
Certificate of Excellence
North Wales
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“disappointing response to constructive crititism (Which was requested!)”
4 of 5 bubbles Reviewed February 15, 2011

We have visited Pen-Y-Dyffryn on three occasions and always enjoyed our time there.
The lounge, sitting room and dinning area are comfortable and cosy. The evening meals very tasty, but with a limited choice of vegetables. The same vegetables are presented for whatever meal is chosen, which is a shame as the food is generally well presented and served by pleasant ,helpfull staff. The breakfast however, is a different story. On our last two visits the breakfast has been, quite frankly, poor. fruggal and worst of all, barely warm! Guests at ajoining tables also commented on the this. A quiet word to a member of staff brought no response!
We have always stayed in the "Coach House" rooms which are comfortable and nicely furnished.
When we returned home we recieved an email thanking us for our visit and asking us to comment on our stay.
I have never posted anything like this on the internet and I do so reluctantly as I do realise that some people complain about just anything., but as I have not recieved any response from the hotel following my comments, I believe the owners are now resting on their laurels, and are maybe a little complacent following so many good reviews.
A lovely location and some very good aspects to the Hotel generally, but let down by poor outside maintainance. Crumbling steps, green algal growth on flaking walls. metal and wood garden furniture which you would not want to sit on as they are rusting and covered in unsightly green algal growth and peeling varnish. The outside area needs some work and a good clean up.
The rooms require a good cleaning. The bed side lamps for instance were thick with dust and grime. not exceptable i'm afraid. In the sitting room area. the casement windows had last summers dead flys and wasps scattered along them.
I have photographes of all of this and they make poor viewing.
We were initialy charged for wine that should have been include, not given the 5% discount for being previous visitors, and I believe £10.40 for one G&T and a beer is expensive even for hotel prices!
If the managment had responded in some way I would not have felt the need to post this comment, but they ask for comments only to ignore them it seems.
In summary, Pen-y-Dyffryn is worth a visit and we hope to return,
We hope that these few issues, very easily, and cheaply resolved, are addressed, and that they continue to be successful.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NorthWalesDruff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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513 reviews from our community

Traveler rating
    383
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    24
    4
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • Any
English first
Salford, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 14, 2011

We have just returner from an overnight stay at this marvellous hotel. The setting, staff and food are all first class.

Upon arrival we were shown to our lovely room in the annexe, which had its own patio area with stunning views of the surrounding countryside. After unpacking, we were served tea in one of the comfortable lounges, and after taking in some local sights, we were treated to the most wonderful dinner in the restaurant.

Believe the other reviews and give it a try, you will not be dissappointed.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mikethewanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 6, 2011

This was our second visit and it was just as good as the first (apart from the weather!).

You are made to feel welcome by everyone of the staff. The food is excellent, and the log fire to die for!

We have never before been back to a hotel we've stayed at before, no matter how good - that should say it all about Pen-y-Dyfryn. Give it a go you'll be impressed too!

  • Stayed February 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank parkerandrew1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 4, 2011

Fantastic hotel, all the staff very friendly, professional and welcoming. Great food, including fantastic cooked breakfasts. Open fires in the lounges. Set in lovely countryside, the hotel has a file full of local walks and will give you a photocopy of the map/directions to take with you. Free high tea on arrival. Really can't recommend this place highly enough, you won't be disappointed. I will definitely be going back.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sarahd148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed January 29, 2011

This was the most enjoyable Hotel we experienced in a seven week tour of the U.K. We were upgraded to the "champagne " suite upon arrival; a huge room & bathroom with a wonderful view over the gardens & a large comfortable bed. My only minor complaint would be the severe water restrictor used in the shower. The staff were very friendly & efficient, the tea & scones on arrival were much appreciated! The restaurant was excellent with a great menu & wine list. My only regret was not being able to stay longer to enjoy the walks in the beautiful surrounding countryside.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hannah-dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Wirral
Level Contributor
119 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed December 12, 2010

This was our second stay at Pen-y-Dyffryn. It will certainly not be our last. We arrived in sub-zero temperatures and were greeted by a warm fire and tea and scones. Throughout our stay the views across the frozen landscape were beautiful.
The food, as last time, was superb. The chef is happy to tailor the menu for individual guests. The relaxed atmosphere in the dining room and the presentation of each meal added to the experience.
The jewel in the Pen-y-Dyffryn crown is their staff. Cheerful, friendly and attentive, nothing is too much trouble for them.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ValkyrieTheWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales, UK
Level Contributor
117 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed November 30, 2010

We stayed for one night DBB for my husbands birthday
We booked a room with a private patio - out of the main hotel
When we arrived we were told that there was no electricity - and this was when the snow had just fallen - we stayed by the cosy fire and had high tea until the electricity came on
Our room despite the previous lack of heating was very snug. We had been offered a room in the main hotel but chose to stay in the outside building and the steps and walk way to the hotel was well gritted and OK (though I chose to change into my heels inside the hotel!)
Food at dinner was fabulous - it was quiet and a nice touch was the pre dinner tasters and being able to choose our own table
Wine was good and reasonably priced. After a very peaceful night we enjoyed an excellent full English breakfast
We especially liked the service - very personable staff who were very helpful, the quality bed and furnishings, excellent powerful shower, loads of hot water, the choice and quality of food at breakfast and dinner, the views, the log fires, and loads of books, games (Scrabble etc)
One suggestion - a better choice of pillow - the pillows were foam and rather hard as Im used to down pillows - we intend to return and next time I will take my own
Highly recommend for a break - one major advantage for us is that the hotel is only 20 miles away

  • Stayed November 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KfromWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pen-y-Dyffryn Country Hotel

Property: Pen-y-Dyffryn Country Hotel
Address: Rhydycroesau | Oswestry, Oswestry SY10 7JD, England
Phone Number:
Location: United Kingdom > England > Shropshire > Oswestry
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 6 Hotels in Oswestry
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pen-y-Dyffryn Country Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
Midway between Shrewsbury and Chester this beautiful silver-stone Georgian rectory is set in stunning hill scenery. In five acres of grounds, the Hotel offers unobtrusive hospitality, first-class food and an easy-going atmosphere guaranteeing that "away-from-it-all" feeling. Some bedrooms have private patios others have spa baths. Good Hotel Guide Country Hotel of the Year and Johansens Best Value Award. Two AA Food Rosettes. Great walking from the front door &€“ close Powis Castle and Erdigg (N.T.) ... more   less 
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Also Known As:
Pen-y-Dyffryn Country Hotel Oswestry, Shropshire

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