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“No lock on door, no electricity, shoddy service”
Review of Wilderhop Manor

Wilderhop Manor
Attraction details
London
Level 4 Contributor
27 reviews
common_n_attraction_reviews_1bd8 33 helpful votes
“No lock on door, no electricity, shoddy service”
Reviewed August 8, 2013

We chose to stay in Wilderhope Manor due to its beautiful location; indeed, the scenery is stunning, but we were bitterly disappointed by the hostel and the poor service we received. So much so, that after one night we decided to cut our holiday short and go home. I was travelling with my partner, and we specifically booked - and paid in advance for - a private double room, as opposed to a dorm (in which beds cost significantly less). However, upon arrival we were disappointed to be shown to a large dormitory with bunk beds (enough to sleep seven). Furthermore, the "double" bed that we had paid for was in fact a bunk. When we queried this, we were offered another, smaller dormitory, but still sleeping in bunk beds. The next issue: although we booked a "private" room, ours had no lock on the door. When we queried this, we were told that none of the rooms had locks on the door. Apparently there were lockers, but none were available during our stay, and so we had to carry valuables around with us throughout the trip. Our room was off a main corridor and had a large hole in the door, the size of a tennis ball - anyone walking past could clearly see in - definitely not the "private" room that we booked. When we went to bed, we discovered that there was no electricity in the room - none of the lights or sockets were working, so we were unable to read or to charge our mobile phones. The next morning we asked about the electricity, and we were told that they were aware of the problem in that room, and that an electrician would be looking at it sometime in the future (obviously of no benefit to us!). We were offered no apology, however, and I was appalled that we were given this room, when they acknowledged that there was a problem. After complaining to Youth Hostel Association, and requesting a refund, we were told that we could not be refunded since they had offered us a different room (but this was, as mentioned above, another dormitory bunk bed dormitory room). We paid significantly more to stay in a private double room, and so were incredibly disappointed by this. We were offered no apology. I have stayed in hostels all across the world, and am used to staying in basic accommodation, but have never experienced such shoddy service. I will not be returning.

Visited July 2013
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5 Thank FayeLana
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