We sadly had the misfortune to call into this local pub to round off our Sunday with a sweet as I had been told that the standard of food was of a " very" high quality.The staff were friendly,we placed our orders and went out into the garden area,the sweets arrived and looked " modest" .I had sticky toffee pudding and ice cream,i found it dry,very sweet and no sauce...just a small amount of crystallised sugar water... oh and the ice cream tasted as if it hadn`t been kept frozen properly,then to my horror I found a small hair in my pudding!!...then another!.I checked both hairs to make sure that they were what they looked to be[by checking that a spoon wouldn`t cut through them] I asked my Partner to return the partially eaten desert and show them the two small hairs that I`d found.To my surprise he returned with a squashed dried date...he said that it had been taken to the Chef who stated it was just date fibers, look and he showed me !! .I regularly cook this pudding,I know that dates have fibers[they disapear when put in a blender for a minute ],I also know the difference between date fibers and hairs!! I would have expected an apology at least ! a quality establishment would have apologised,offered another or alternative desert,if this was declined ..a full refund !!. I previously have had many years of experience in the catering profession and there was always one basic rule..."the customer is always right"....Where has this "Basic ethos" disappeared to?? all for the sake of £4.50,future custom will be lost, I find this very insulting! and will share my negative experience . Saddened ..