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“'new staff' starting to improve”

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The Crown At Hopton
Yorkshire
Level Contributor
106 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
“'new staff' starting to improve”
4 of 5 bubbles Reviewed May 15, 2013

Having booked last Dec when reviews were good, we were dreading coming after reading the more recent reviews, so we were expecting the worst.
We were shown to room 10 in the old part of the building, but it looks to have a new carpet, it is very nice, quirky with lots of beams, and clean (which we did not expect). We even went out of our way to play the hotel inspector role and look for problems, but could only find niggly little ones.
We can see exactly why this place has a wide spectrum of reviews, because over our 2 days, service varied from speedy to very slow (wait for breakfast), and staff knowledge varied, but almost invariably the attitude was excellent, and when staff didn't know something they went to find out.
Food in the restaurant was good pub grub, not fine dining (this review is coming from a couple who have eaten in 3 different michelin star restaurants and we tend to be on the critical side but we found this food very acceptable).
Staff are aware of trip adviser ratings and are really trying to improve, and as previous reviewers have commented on they can't do much about the creaky floors or thin walls (not as bad as we expected), but I believe the tide may be turning, and if these staff stay, the place will regain the reputation it seems to have had in the past.
We had a bet between us as to whether or not the bill was going to be correct on departure, and it was way out, not in our favour, but to be fair they just accepted without question the amount that we said we owed. We know that had our stay been problematical this may have been the icing on the cake, but as our experience had been mostly positive we laughed it off. Just make sure you know exactly what you should be paying on departure.
Finally, we met 2 other couples, both in their 60's who also had a very enjoyable and mostly fault free stay, but neither do trip adviser reviews, so really if you are reading this you can count this as 3 positive reviews!

Room Tip: Room 10 has character. Very nice
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
3 Thank lynnandbarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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919 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (326)
Date | Rating
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English first
Halifax
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

We stayed here on a two night KGB deal, which turned out to be excellent value. Fortunately we arrived on the bank holiday when the weather was great, so we were also able to take advantage of the beer garden. We were able to take our dog with us and were shown our room in the new annex of the hotel. The room was clean and the bathroom was compact and had everything but a bath. We ate in the hotel's restaurant on the first night. All the food we had while we were there including the breakfast was excellent. The prices for dinner were on the high side, but they also have an early bird if you want to keep the cost down. Nearby there is Cleobury Mortimer with a few pubs, cafes, restaurants and shops. There is also a common nearby to give the dog a good walk. All in all a great stay.

Room Tip: Choose the annex/newest building if you can
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  • Stayed May 2013, traveled as a couple
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Helpful?
3 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton-on-Tees, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed May 12, 2013

Just returned from a two night KGB deal.What can I say? The room was in the old part of the building and was clean and very quaint. don't expect luxury though but if you like old worldy 'sloping floors,and creaks then enjoy. needless to say I do so for me it was a pleasant change. The shower however fell off the wall on night one and couldn't be repaired. The food was good on night one so we decided to book again for night two. Sadly although the management knew the hotel was full, and they were a chef down they still accepted walk in trade. Needless to say we waited 45 minutes for our starter. I spoke to a couple sat near me who had recently moved to the area and they said they would'nt return. I told them the food the night before had arrived quickly and was very good. I hope they do return as the staff were very nice and tried their best. If you like quirky then go but do expect Fawlty Towers . The surrounding areas are lovely and Ludlow worth a visit.

Room Tip: Old but quirky above the pub.
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  • Stayed May 2013, traveled as a couple
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Helpful?
2 Thank lil1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 12, 2013

We stayed at the Crown on a Wowcher deal. Boy am I glad we weren't paying the rack rate of £125 per night. You can stay at a 4 star hotel with lastminute.com for less than half that price and you'd get a clean reception, modern room with curtains that closed properly, windows that shut, floorboards that didn't creak and soundproofing so you can't hear the person next door watching The Chase.

When we entered the hotel we saw the 'Reception' desk with wires freely available for tripping over. Carpets didn't look like they had been hoovered for months either. There was a lovely picture of what I suppose the accommodation must have looked like 10 years ago though.

Breakfast was served between 8.30am and 9.30am. If you got down to Reception before that the entrance to the bar/restaurant area was locked and there was only seating for 4 people - you weren't allowed to step foot in the restaurant area before 8.30am. I dread to think what they'd do if a large group turned up at 8.30am wanting breakfast.

We only bought the voucher because the write up on The Crown's website was so good. They claim to have won food awards but that was back in 2001 and 2005/6. The current owner has apparently been there for 8 years so we question as to whether these awards were before or after his ownership. Because of the write up on their website we decided to dine in on the first night off the 'early bird' menu. The beef had 'caught' on the bottom of the pan and was as tough as old boots and the onion gravy they served with it tasted like it was from a packet. Yet they claim their food is 'homemade'.

The curtains didn't close properly and it looked like they hadn't been hooked up onto the rail properly. So I looked up, only to find that the rail was broken and had been taped together. I think they must have got Mr Bodger in to repair it. We must have been in a room directly above the kitchen because a door banged downstairs every 5 minutes until around 10pm. It drove us nuts. Clearly no consideration was given to those staying in the hotel.

There was a sign on our windowsill saying 'Please do not smoke in the room'. However, the staff were happy to do so in their designated area outside which happened to be underneath our window. Their smoke wafted into our room even with the window shut so we didn't need to smoke our own!

Breakfast was the only thing you could say was 'fair' but there was still a lot more they could offer. The choice was cereal, orange/apple juice. There was a bowl of prunes and another of fresh fruit salad. The choice of cooked was full English, scrambled egg with smoked salmon, croissant or toast. Packets of butter on the tables (not in a dish but just piled up) and packets of marmalade/jam. No yoghurt or danish on offer.

Our advice ................ stay away. This place needs an injection of money but clearly the owner doesn't want to spend it. He's very happy to take it though. The only thing missing was Basil Fawlty. Shame because the location is brilliant.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Jane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cleobury Mortimer hotels

Burton upon Trent, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 12, 2013 via mobile

Stayed here on a wowcher voucher for a 2 night break. Nice size room but could do with more storage space if staying longer - only 3 hangers in 'wardrobe' and only 3 small draws. Floors not level in bedroom but that only added to the charm of the old part of the former coaching inn. Some may find room 8 a little noisy with busy road outside but this didn't bother us too much. Staff were friendly and helpful, food was all good even if waitress didn't know what beers were on offer at the bar!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cwmbran, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed May 12, 2013

Stayed for two night with friends for the food and drink festival in ludlow. the pub staff and landlord were very friendly and the food is good but maybe a little pricey!
the rooms are clean but a little quirky, if you haven't been drinking you maybe forgiven for thinking you had as the floors are at a slant as are the bed, we were in room 8.
A bit out of the way from Ludlow town
.take a bus as taxi is £20. one way last bus back is 5.45.

Room Tip: A seperate building outside with little flats.
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  • Stayed May 2013, traveled with friends
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Helpful?
Thank denise151959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed May 11, 2013

Another woucher deal one night break. Most of these deals seem to be from new business owners funding do ups and this was no exception. Bought 9 months ago the owners have refurbed a couple of cottages near the main building and we stayed in room number 25. The room was clean, warm and welcoming with a great comfy bed. The en suit shower room was a bit cramped, no power shower and the layout not brilliant but served its purpose.Tea, coffee making facilities with complimentary biscuits were by the tv but you had to unplug the tv to use it.. As others have mentioned there is no mobile service but we were offered use of the hotel land line by the only staff member we saw for the first hour who seemed to be run off her feet. Again others have noted the small staff numbers however considering the few staff the hotel and room were kept very clean. We decided to have a few drinks in Ludlow as we were spending all evening at the Crown and got the bus into town (beware when asking for a return as we were given an all day ticket instead which was more expensive). There is no bus stop, you just cross the road and stick your hand out when the bus appears round the corner. Half an hour later we were settled in The Bull Ring pub for a nice lunch and a few beers. The beer festival was on at 5 at the castle but the last bus back was 5.45 outside the Compass pub. We went on a Friday and a small market was on and although the castle was being prepared for the festival and entry was suspended we could walk around the back and the views were lovely and its a nice little town to visit. Back at the Crown we had booked in for dinner at 7:15. There was a reasonably priced early bird special 5 till 7:30 for 2 or 3 courses however we went off the main menu and the specials board. I felt a bit sorry for the wait on staff who were again thin on the ground and I waited a while for the requested mint sauce to go with my lamb shank. The smoked duck and black pudding starters were lovely as were the mains(the previously mentioned lamb and local sourced meatballs for the other half) but his pud was a bit disappointing- the shortbread tower was really just a couple of chocolate cookies held together with spray cream. Toward the end of the meal a few more staff appeared as there was a party of 20 people set up in the back dining room. My partner was a tad annoyed at being interupted to be asked if we wanted to add our bill to our room or pay the bill whilst we were finishing off our desserts rather than us asking for the bill when we were ready .We chose to pay and the card machine was swiftly brought over as we were still finishing off our Irish coffees. He mentioned this to the manageress later who said it was the hotels policy which we found a bit strange. She did however say they would take on board the feed back and also kindly got us a jug of milk for the room. After a pleasant chat with the bar staff (and good few night caps!) we retired to bed. The rooms have no sound proofing as the construction isn't great with cracks in the plaster due to settlement/poss incorrect materials used but for the price we paid and it being the one night it was not a problem. We slept well, the room was spotless, plenty of storage and mirrors, new pine furniture and we were nice and warm. Lovely fluffy white towels and toiletries were supplied in the en suit and the heated towel rail was a bonus. Breakfast the next day consisted of help yourself cereal, fruit, fruit juice and coffee. We could then choose a full English or smoked salmon & scrambled eggs and another 2 options I cant recall. We both went for the full English and were not disappointed.Two rashers of good quality thick bacon with a good quality sausage,grilled mushrooms and half tomato, black pudding,fried bread and egg. Plenty of hot brown and white toast, real butter and jam followed. With us choosing the more expensive evening menu and the amount of drinks we bought the night before the hotel must depend on the food and drink sales to fund the refurb as the woucher was so cheap and the breakfast of a good standard. Would we go again? Probably not as its a tad remote however for a one off night away on the woucher it was a good choice. The main hotel is a lovely old building, the staff great (a bit thin on the ground), the food ok to good, the place very clean and warm. As for a 'romantic' break the thin walls were a bit of a put off but all in all a very enjoyable visit.

Room Tip: We didnt see those in the main hotel, cottage room 24 had a bigger bathroom and views over the lands...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Crown At Hopton

Property: The Crown At Hopton
Address: Hopton Wafers, Cleobury Mortimer DY14 0NB, England
Location: United Kingdom > England > Shropshire > Cleobury Mortimer
Hotel Style:
Ranked #2 of 5 B&Bs / Inns in Cleobury Mortimer
Number of rooms: 18
Also Known As:
The Crown At Hopton Cleobury Mortimer, Shropshire

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