Having booked last Dec when reviews were good, we were dreading coming after reading the more recent reviews, so we were expecting the worst.
We were shown to room 10 in the old part of the building, but it looks to have a new carpet, it is very nice, quirky with lots of beams, and clean (which we did not expect). We even went out of our way to play the hotel inspector role and look for problems, but could only find niggly little ones.
We can see exactly why this place has a wide spectrum of reviews, because over our 2 days, service varied from speedy to very slow (wait for breakfast), and staff knowledge varied, but almost invariably the attitude was excellent, and when staff didn't know something they went to find out.
Food in the restaurant was good pub grub, not fine dining (this review is coming from a couple who have eaten in 3 different michelin star restaurants and we tend to be on the critical side but we found this food very acceptable).
Staff are aware of trip adviser ratings and are really trying to improve, and as previous reviewers have commented on they can't do much about the creaky floors or thin walls (not as bad as we expected), but I believe the tide may be turning, and if these staff stay, the place will regain the reputation it seems to have had in the past.
We had a bet between us as to whether or not the bill was going to be correct on departure, and it was way out, not in our favour, but to be fair they just accepted without question the amount that we said we owed. We know that had our stay been problematical this may have been the icing on the cake, but as our experience had been mostly positive we laughed it off. Just make sure you know exactly what you should be paying on departure.
Finally, we met 2 other couples, both in their 60's who also had a very enjoyable and mostly fault free stay, but neither do trip adviser reviews, so really if you are reading this you can count this as 3 positive reviews!
- Also Known As:
- The Crown At Hopton Cleobury Mortimer, Shropshire