We booked a twin room a month before arrival on sunday 22nd July 2012 but when we got there, it was a double and the room, no 7, smelled musty and I commented on that. We were asked to wait an hour or so for the housekeeping staff to make up a twin. That was ok. While waiting we asked to see the '2 courses for £9.99' menu advertised at the car-park entrance and was told by the manager/owner that it was a monday-friday deal. I said it was very misleading and confusing for customers as it didn't state that on the board. He said it did and said that 'that was it'. I did check again and it didn't!. I again said 'but why have you got that advertised when you are clearly not offering it tonight?' His reply was to bang a normal menu in front of me and say 'that's it take it or leave it' and stormed off. I've never experienced anyone so rude in the hospitality industry. We went into Cleobury to a local pub and had a lovely meal in friendly surroundings. On return to Crown our room was ready, no 5, but on entering shower room, it was noticed that the toilet hadn't been cleaned. Blood splashes on the outside and inside of bowl and on tiles behind it. We told housekeeping and it was cleaned immediately. Later we discovered shaving remains in shower but by now were so fed up of complaining, we didn't report it, just cleaned shower ourselves. The staff, all seemingly students, were very friendly but a little slow, perhaps they are new? We had booked this through kbg deals and were so glad we hadn't paid full price! The beds were very comfy though and I slept like a log and the Crown is very 'oldy worldy' and a bit creaky in places which is acceptable.
- Also Known As:
- The Crown At Hopton Cleobury Mortimer, Shropshire