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Sudbury House
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Reviews (395)
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All reviewsan open kitchenlovely hotelafternoon teaon arrivalsmoked haddockshower over the bathwedding breakfastlovely weekendsuperb foodwedding gueststhe hotel is cleanbuffet stylespecial offerbed was very comfortableevery member of staffan overnight staywould highly recommend this hotel
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Reviewed December 31, 2013

My partner and I would like to say a HUGE thank you to Ulrike Le Roux, Anne Corley and the rest of the staff at the hotel, for making our wedding day so special. The refurbishment of the hotel was lovely and the whole day exceeded our expectations. We had nothing to worry about and the whole day ran so smoothly. Our wedding breakfast was a full silver service (hence the reason for white gloves, that a previous review complained about)! Nothing was too much trouble for the staff, and when we asked if a fridge could be put in the room, it was done without any hesitation. My wife's nerves were soon settled by the friendliness and calmness of all the staff. We can highly recommend the hotel for any event or a weekend stay! We shall post photos as soon as we receive them from the photographer. Thank you all again so much. Iain & Vicky Rowsell x

Stayed: December 2013, traveled as a couple
Thank Iainseren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded January 7, 2014

Thank you both for taking the time to write a review and for the excellent five star rating and comments.

Having completed the refurbishment of the Old House before Christmas, you and your guests were some of the first people to enjoy the new facilities and we are so pleased that we were able to exceed your expectations on your special day.

As we progress through the New Year we will be continuing to make changes, redecorate and refurbish the rest of the building but in the meantime thank you again for your comments.

Wishing you both happiness and good luck for the future,

Rachel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

Along with two friends we stayed at the hotel between 27 and 29 December. Although the hotel was very quiet (and we expected this given the dates) the service from staff was very good. A slight admin lapse was that we had asked for adjacent rooms and this had been overlooked but we were placed along the same corridor. The food was excellent however given that the choice on our second evening was identical it would have been nice to have a few more dishes on offer for each course. I would say to whoever is in charge of the sound system that they might consider changing the CDs more often, but when we asked for a change this was actioned immediately. The main plus of this hotel is the friendliness of the staff so well done on this front. Re the white gloves worn to serve dinner I found this pretentious.

  • Stayed: December 2013, traveled with friends
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Thank Anita_K227129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded January 7, 2014

Thank you for taking the time to write a review and for your four star rating of the hotel.

We of course are delighted that you enjoyed your stay with us over the Christmas period and also thank you for your constructive comments which we will find very useful when planning the festivities for the 2014/ 2015.

Our team of staff worked so hard over this time and are delighted with your comments regarding their work and their attention to detail.

We hope to see you again in 2014

Many thanks

Rachel

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Reviewed December 28, 2013

Stayed at this hotel over Xmas and had excellent food and service, it was good to see the staff wearing white gloves when serving, and always with a smile. This shows a better class of hotel. And the way they served the food was spot on. We were greeted by the Managers on arrival and they couldn't do enough for us. Cleanliness of the hotel was first class. We were shown the part of the hotel they have re-furbished and were very impressed.
Will deffinetly stay again

  • Stayed: December 2013, traveled as a couple
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Thank elizabeth b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded January 7, 2014

We are so pleased your enjoyed your stay with us over the Christmas holiday and that you also had the opportunity to have a look at the work we have done so far to restore the hotel to its former glory !

It is especially pleasing to see your comments about our team and their service as we have been working exceptionally hard to improve our standards to ensure each and every guest has an enjoyable stay that exceeds their expectations.

As we move through into the New Year we plan to continue our refurbishment programme through into the main areas of the hotel, bar, reception and bedrooms, so when you return you stay will be even more comfortable and enjoyable.

Many thanks

Rachel

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Reviewed December 11, 2013

Stayed whilst attending a training session for the company I work for. On arriving at the hotel I was immediately impressed with the hotel entrance. It looked rather grand all lit up.
Check in was painless and I was pleased with the room. It had all the necessary items, plenty of hot water and very clean.
I had dinner in the hotel that evening and the only fault I could find with the food was there was not enough of it (nouveau cuisine comes at a price I suppose).
The bed was extremely comfortable and breakfast in the morning made up for dinner the night before.
I spent two nights here and would use the hotel again.

  • Stayed: November 2013, traveled on business
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Thank rpro59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded December 12, 2013

Thank you for your review and for your positive feedback about all aspects of the hotel.

We are course are delighted that you enjoyed your full English breakfast, something we pride ourselves on here at Sudbury House and we do also take on board your comments with regard to your evening meal. We try to offer a good variety on our menu but next time you are here on business or even for pleasure we do also have a bar menu which offers classic dishes such as fish and chips or our delicious home made pies which tend to be more substantial meals.

For the future we will also be adding a Brassiere menu to our portfolio so hopefully you will find something to tickle your taste buds on your next visit.

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Reviewed December 5, 2013

We found Sudbury Hhouse as a result of an offer but we really did not expect the short stay to be so good. Hotel in the process of total re-furbishment but the management have concentrated on the most important factors first...great beds, lovely duvets and pillows. Food very good...breakfast was super...staff are exceptional...we would recommend this to anyone and will return with friends in the new year.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded December 12, 2013

Thank you for taking the time to write a review and for the excellent feedback you have given us.

We are delighted that you had such a comfortable stay with us and hope that you will return to experience the full refurbishment once we have finished.

Our bedroom refurbishment programme is scheduled to start early in the New Year followed by the addition of a new brassiere and fine dining restaurant to compliment the hotel.

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