The initial impression is of a tired and tatty building. It doesn't look like much money or attention have been spent on the upkeep of this nicely located hotel for a good number of years. The hotel design and appointment are very dated and the rooms desperately need an update. One of the more helpful and attentive staff members told us that the Hotel has just changed hands and that the new owners have ambitious plans to bring the hotel up to a reasonable standard, I hope that ambition is realised, soon. Our first room on the ground floor was rejected as the mattress had seen better days but long ago. It sagged and was made crunching noises when we lay on it. The hard won replacement, was much better but was on the 2nd (top) floor and the current warm weather rendered it very uncomfortable, even when a fan was eventually found. Too many of the staff we met and dealt with had a defeated, demoralised way about them, struggling to make eye contact. Judging by what we saw and heard as we passed through the hotel over the couple of days we stayed and from our own experience, this was probably because they had a lot of problems to deal with. On the plus side, the breakfast was excellent with a good selection of items. Our use of the restaurant was limited to a single evening meal which was a mixed experience. I had a steak which was OK and my partner had a salmon dish which was poorly described as we were both surprised when it turned up as a salad. Later we heard another couple express their disappointment and surprise after they were similarly fooled by the description on the menu. Strangely I might, but only might give this hotel another go in 6 to 12 months as there are signs that the new owners are making an effort. On the morning we left A staff fire safety training session was being run for off duty staff, some new furniture and cutlery was noted in the canteen and we told of ambitious plans. Hopefully these will include some customer service training.
- Official Description (provided by the hotel):
- Once a fine Regency residence, the hotel is situated in the beautiful market town of Faringdon, close to Oxford, Shrivenham and Swindon. Surrounded by nine acres of landscaped gardens,Sudbury House can offer a quiet break away from it all, yet still being close to local businesses and towns,including RAF Brize Norton, Cranfield University and the Defence Academy.Close to the main Swindon to Oxford Road, the A420, the hotel is within easy access of the M4 and M40. Refurbished and redecorated completely in 2015, the Sudbury House is a great base for the Oxfordshire and Wiltshire counties. ... more less
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- Also Known As:
- Best Western Faringdon
- Faringdon Best Western
- Sudbury House Faringdon, England - Oxfordshire