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“More Fawlty Towers the Country House Hotel”
Review of Sudbury House

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Sudbury House
Ranked #1 of 4 Hotels in Faringdon
Certificate of Excellence
Reviewed July 22, 2013

The initial impression is of a tired and tatty building. It doesn't look like much money or attention have been spent on the upkeep of this nicely located hotel for a good number of years. The hotel design and appointment are very dated and the rooms desperately need an update. One of the more helpful and attentive staff members told us that the Hotel has just changed hands and that the new owners have ambitious plans to bring the hotel up to a reasonable standard, I hope that ambition is realised, soon. Our first room on the ground floor was rejected as the mattress had seen better days but long ago. It sagged and was made crunching noises when we lay on it. The hard won replacement, was much better but was on the 2nd (top) floor and the current warm weather rendered it very uncomfortable, even when a fan was eventually found. Too many of the staff we met and dealt with had a defeated, demoralised way about them, struggling to make eye contact. Judging by what we saw and heard as we passed through the hotel over the couple of days we stayed and from our own experience, this was probably because they had a lot of problems to deal with. On the plus side, the breakfast was excellent with a good selection of items. Our use of the restaurant was limited to a single evening meal which was a mixed experience. I had a steak which was OK and my partner had a salmon dish which was poorly described as we were both surprised when it turned up as a salad. Later we heard another couple express their disappointment and surprise after they were similarly fooled by the description on the menu. Strangely I might, but only might give this hotel another go in 6 to 12 months as there are signs that the new owners are making an effort. On the morning we left A staff fire safety training session was being run for off duty staff, some new furniture and cutlery was noted in the canteen and we told of ambitious plans. Hopefully these will include some customer service training.

Room Tip: A Newly refurbished one if there are any
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  • Stayed: July 2013, traveled as a couple
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Thank RhinoSteve13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded July 24, 2013

Thank you for taking the time to write a review, although we of course are very disappointed with the content and the fact that you did not enjoy your stay with us.

The hotel is indeed set to have a major refurbishment over the coming months which will include the purchase of new beds and bedding and the redecoration of all the bedrooms and new bathrooms. In addition to these important areas we are also adding a fine dining restaurant, a brassiere style restaurant and the hotel grounds are going to be landscaped with additional patio space and new outdoor furniture.

That said we do pride ourselves on excellent customer service and quality food as you will see from previous reviews but it would appear that we fell considerably short of our own expectations on the weekend of your stay.

I can assure you that the General Manager is personally addressing these issues with the team both on duty and off duty that weekend to reiterate our values going forward and I sincerely hope that you will consider a return visit so that we can show you what the team of Sudbury House are really capable of.

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343 - 349 of 354 reviews

Reviewed July 21, 2013

Sudbury House Hotel (Where was Basil)

Having travelled constantly for the last 4 weeks a relaxing break with my Wife over the weekend whilst visiting our daughter was a nice treat.

Upon checking in to Sudbury House I was a little concerned about the general atmosphere in reception something was not right. After getting rid of the bags we asked where we could get afternoon tea, and the senior person directed us to the Bar.

She then walked in a served another group, then she departed to reception, after a while my daughter walked through to reception to ask if we could order drinks, to hear the senior lady ask the receptionists could she go behind the bar, the receptionist said she was not trained. A few profanities were said and then she realized that she had not done the tea for the other customers.

When the senior lady arrived at the bar (very uptight) I ordered drinks and a few sandwiches to be told the chef is not in until 6, then I asked do you have any crisps? No crisps either…as we sat down the other group were smiling; they had sent someone of for cakes from a shop down the road!

Our room was decorated in 1990, and the bathroom was tired, in fairness the room was clean, but for the price we paid it was hardly worth it.

At Breakfast this morning the wonderful uptight lady was at it again, how to create a negative atmosphere. The buffet was nice, the pastries looked very sorry for themselves, almost like they had been wheeled out many times before.

We understand that the Hotel is going to receive a full make over, well get better staff who understand customer service and to make a guest feel welcome, this was a real farce of a weekend.

Room Tip: My only tip is book somewhere else.
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  • Stayed: July 2013, traveled as a couple
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2  Thank rjcrowther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded July 24, 2013

Firstly thank you for taking the time to write a review because comments from our customers and guests whether they are positive or negative are very important to us and can highlight weaknesses in our team, service or quality that we can then address and work on for the future.

We are of course are very disappointed to hear that your stay did not meet your expectations and most certainly did not meet the high standards that we all strive so hard to achieve here.

At this stage the whole team would like to convey our sincere apologies to you and your family and would like to assure you that our General Manager is addressing the service issues that you experienced this weekend personally.

The hotel itself is indeed going to benefit from a complete refurbishment later in the year including the hotel bedrooms and bathrooms that you mentioned.

Our General Manager will be in touch with your personally to discuss your comments in person and I hope that you will consider returning, perhaps when we have completed our refurbishment to allow us to show you that we are able to look after our guests at the highest level.

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Reviewed July 18, 2013

A perfect hotel for our bowling trip.The rooms very clean and comfortable,the food excellent and the staff very welcoming and friendly.The hotel is situated in a very beautiful part of our country,with easy access to the six bowling greens that we visited.We hope in the future the refurbishment will keep the hotels charm.

  • Stayed: July 2013, traveled with friends
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1  Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded July 24, 2013

Thank you for writing a review and for the five star review you gave the hotel and our team.

We of course are delighted that you all had a great week both in the hotel and on your bowls tour and we hope that you will visit us again very soon.

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Reviewed July 14, 2013

We were a party of 21 bowlers from Surrey and have recently returned from a 6 day tour staying at the Sudbury House Hotel. We all agreed it was a great hotel. Rooms large and comfortable: food excellent and the staff were very pleasant and helpful. .Did not find pool or spa.

  • Stayed: July 2013, traveled with friends
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2  Thank Sylvia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded July 15, 2013

Thank you for taking the time to write a review and for the five star rating you have given us.
We of course are delighted that you all enjoyed your time with us and the weather was beautiful for you too !

Unfortunately we do not have a pool and spa just yet but watch this space, subject to planning permission we have some exciting plans for the hotel going forward.

If you are touring in the area again next year be sure to book early to make sure we have space for you.

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Reviewed July 7, 2013

We've just returned from a very pleasant three day break at this hotel - the period covered my birthday and the staff really made me feel very special. It would be impossible to fault anything about our stay - the staff, without exception - were all very helpful and their immediate friendly greetings and smiles made us feel very welcome. The food was delicious and served very attractively - we know major refurbishment is needed and is on the cards and we would love to visit when the work is completed. The grounds of the hotel are very attractive and there are many interesting and 'photographic' towns and villages within easy driving distance of Faringdon. We hope that the lovely staff remain in place in the new Sudbury House - which they all seem very excited about. Thank you all for making our stay such a pleasure.

  • Stayed: July 2013, traveled as a couple
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1  Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded July 9, 2013

Thank you for taking the time out to write a trip advisor review and for your excellent feedback. We of course will pass on your comments to all the staff who will be delighted to hear that your enjoyed your stay so much.

Perhaps you can come back for your birthday next year and see all the improvements we have made and see what you think. It would be good to get your feedback then as well.

Look forward to seeing you soon

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Reviewed July 1, 2013

We have just had a wonderful weekend at Sudbury House. The welcome was great, dinner was yummy and the friendly staff really understand the value of good service. The rooms will soon be due a re-furb but they are clean and comfortable.
The grounds are lovely and it is a great base for the area for our trips to Kelmscott, Swindon and Oxford. Until recently a Best Western, we understand the new owners are to turn it into a fine dining experience although it is hard to imagine how much more of a treat this hotel could be. We will definitely use it again and I wouldn't hesitate to recommend it.
Well done to all that are involved.

  • Stayed: June 2013, traveled as a couple
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Thank MiriamRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded July 3, 2013

Thank you for taking the time to write a review and for the five star rating.

We have been working hard on raising our standards recently so it is lovely to have excellent feedback from our guests.

We are so pleased that you enjoyed your stay and look forward to seeing you again soon

Rachel

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Reviewed June 30, 2013

When looking for a hotel in the Cotswolds area we booked the Sudbury House Hotel after other hotels in popular Cotswold towns were either full or much too expensive, and were very pleased we did.

On arrival we were warmly welcomed by a mature receptionist who was very friendly and extremely helpful , sorting out dinner reservation, breakfast times etc. Having read some trip advisor reviews we asked for a redecorated room and we were allocated one with a pleasant view overlooking the gardens. Whilst the room was not large it was very clean and comfortable and more than adequate for our two night stay.

We booked a very reasonable DBB rate, dinner and the service we received was excellent on both evenings. Breakfast was very busy on the first morning as a large wedding party was staying in the hotel but the staff coped well and the food was hot and plentiful and the service still good.

All the staff we met were excellent and made every effort to be pleasant and helpful , the female manager even taking time to tell us about the Folly at the back of the hotel and explaining how to get to it. (It was worth the walk with a view over several counties as well as an interesting tower to look at.)

We were told that the hotel has now been taken over and is going to become much more luxurious and more of a boutique venue, whilst some upgrading and updating would improve some areas, let's hope that it does not loose its friendly and welcoming atmosphere.

We enjoyed our time at this hotel and would return happily if we were ever staying in the area.

  • Stayed: June 2013, traveled as a couple
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Thank Gerry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Sudbury H, Sales Manager at Sudbury House, responded to this reviewResponded July 3, 2013

Thank you so much for taking the time to write a review and for the excellent five star review.

As you found we are an ideal base for touring the Cotswolds and we are so pleased that you have discovered us and look forward to seeing you again soon.

Thanks again

Rachel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sudbury House

Address: Folly Hill | 56 London Street, Faringdon SN7 8AA, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Faringdon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Faringdon
Price Range: $127 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sudbury House 4*
Number of rooms: 49
Official Description (provided by the hotel):
Once a fine Regency residence, the hotel is situated in the beautiful market town of Faringdon, close to Oxford, Shrivenham and Swindon. Surrounded by nine acres of landscaped gardens,Sudbury House can offer a quiet break away from it all, yet still being close to local businesses and towns,including RAF Brize Norton, Cranfield University and the Defence Academy.Close to the main Swindon to Oxford Road, the A420, the hotel is within easy access of the M4 and M40. Refurbished and redecorated completely in 2015, the Sudbury House is a great base for the Oxfordshire and Wiltshire counties. ... more   less 
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Also Known As:
Best Western Faringdon
Faringdon Best Western
Sudbury House Faringdon, England - Oxfordshire

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