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“VERY GOOD PLUS IN ALL RESPECTS” 4 of 5 bubbles
Review of Bignell Park Hotel

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Bignell Park Hotel
Ranked #1 of 2 Hotels in Chesterton
Certificate of Excellence
Aynho
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“VERY GOOD PLUS IN ALL RESPECTS”
4 of 5 bubbles Reviewed September 2, 2013

We recently held a family celebration in Bignell Park Hotel and everything was very good. The staff, especially Sharon, Lindsay and Barbara, could not have been more polite and helpful and the Head Chef and his team provided food of a high standard that was served in a timely manner. The restaurant had been prepared for our party and the cutlery, glassware and the table linen were pristine. All of our guests were delighted, including two children, and the celebration was enhanced further by good weather which meant that the gardens could be enjoyed. We had visited this hotel about three years ago and were not impressed at that time, although we only had a coffee and a chat with the then manager. It has improved immensely. Not only did the staff do all that they could to make our visit memorable, they did so with a smile and were clearly happy to do so.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Braynho39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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410 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • German first
  • Any
English first
Barnstaple, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

Recently returned from a weekend break at Bignell, the wife wanted to visit Bicester Village (just a couple of minutes away). Could not fault our stay at all. From check-in to check-out nothing was too much trouble.
Lovely peaceful location, good friendly staff who are knowledgeable and well organised and pretty decent food to boot.
Would definitely stay again and would strongly recommend.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank paddy370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed August 12, 2013

My wife booked a 2 day break for a birthday treat with dinner, bed and breakfast and a massage.
When we arrived at the hotel we were told we could not have a massage as the therapist was not working - despite the fact that we had booked a specific time slot and had not been advised this was not available. As we went to our room I noticed how tired and dirty the decoration looked - as if the hotel had not seen a decorator for years and was not cared for. We had paid a supplement for a "superior" room. When we opened the door it was dark and dingy, (despite it being a bright sunny afternoon) and we had to switch on all the lights. The room smelt musty and we soon discovered was thick with dust, handles were missing from the chest of drawers, the washbasin had a crack right across it that was black with dirt and there was a spider in the bath. The bed had only a very thin quilt and no mattress cover and a thin, worn looking sheet. Despite being tired and having traveled a long way we could not bear to stay in such a dirty un-cared for place. I have stayed in budget hotels that are nicer and cleaner than this one.
The manager agreed with us that the hotel is in need of much work and assured us that this was in progress, but this was no consolation for what we had hoped would be a luxurious two day break - we came back home.
We cannot comment on any other aspect of the hotel other than the gardens looked lovely and it clearly has potential to be a nice place. Such a shame the lack of maintenance and care is so obvious.

Stayed August 2013, traveled as a couple
Helpful?
7 Thank Clive_Oram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 10, 2013 via mobile

Hotel in peaceful setting and had good road links , although quite a ride in a cab to nearest large town Oxford. Staff were friendly and helpful, Stayed on a deal for 2 nights B and B with dinner and afternoon tea so was good value but would have been expensive otherwise. They are trying to make it into a boutique hotel but there are still improvements to be made and some updating of the hotel to reach this. But overall room was clean and beds very comfortable and we enjoyed our nights away for a very readonable price. Food was excellent and service was quick. Could do with some new cutlery though as knives were a little blunt.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kentgirlsholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, England
Level Contributor
199 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
1 of 5 bubbles Reviewed August 10, 2013

Had Living Social deal booked for 2 nights with my best friend. Arrived to friendly reception from Lindsay (she turned out to be a real gem). There was a young Scottish man also there, who had guided us in by phone when we had trouble finding the place. He stood and watched as two women, one of a certain age (me) heaved our luggage up the stairs to our room, nice! There was only one set of towels in the bathroom and one bedside lamp in our twin bedded room. This was reported and rectified later, although we were handed the items rather than have them placed in the room. The attic room was pleasant enough, tired and bad paintwork, but the beds were very comfortable. At dinner, the Fawlty Towers experience really kicked in. My friend enquired of the very young Spanish (I think) waitress what were the summer vegetables served with the lamb rump.She left, looking puzzled, then returned from the kitchen and happily informed us, "yes, they are vegetables". Trying again, we asked her which vegetables. Another trip and she came back with the info. We had the scallops starter to share - these were three very large king scallops, slightly undercooked but very nice all the same. The only other diner in the restaurant then had a trio of desserts in shot glasses delivered to the table only for them all to be overturned on delivery! The lamb was duly ordered alongside my wild mushroom risotto. The lamb was cooked pink just as desired and very flavoursome; my risotto was rather over garlicky and too cheesy but pleasant enough. In the middle of eating our main courses at approximately 8.45pm the same waitress returned and informed us that if we wanted dessert we had to order now or not at all. The chef was leaving. As last orders for dinner were supposed to be 9.30pm we were rather bewildered, and the lack of English speaking skills from our waitress didn't help. We promptly lost interest in desserts. On requesting to speak to the manager, we were told that there was no-one available present. I believe there are supposed to be three managers here, so we were puzzled and unimpressed to say the least. Lindsay, the lovely receptionist came to speak to us and apologized profusely, offered us another bottle of chardonnay which we'd had to accompany the dinner and she promised she would inform the manager who would be there the next morning. Subsequently, with other diners in the room, whilst we were again in the middle of eating (Full English breakfast for her, overcooked kippers for me) the manager appeared and apologized for the previous night. He informed us why the chef had left so abruptly - he had received sad personal news. We said that had that been explained properly to us the night before, we would have been more understanding about it. He then went on to share his own personal sad news which we didn't particularly wish to know and was none of our business. There was an eleven year old girl helping to serve us both days at breakfast, the manager's relative apparently, and although she was polite and charming I don't think it promotes a professional approach. This hotel obeys the unwritten rule of most establishments by the way. It doesn't matter how much you request well done toast, you will get slices of bread that may have been toasted one side if you're lucky, and the butter is served on a saucer, two teeny slivers at a time.
We spent an amazing day in Oxford (wonderful city) and arrived home very tired and footsore. Sitting in the bar area we were chatting pleasantly to four other guests (two of which had almost decided on packing up and going home early after a disastrous dinner in the hotel restaurant). We were sipping more chardonnay and decided to order some bar food. From a fairly limited menu, I decided on the prawn sandwich with marie rose sauce having asked and been answered that it came in brown bread. My companion ordered a cheese ploughmans. The waitress (different from dinner) asked if I wanted marie rose sauce with the prawns. She explained that unless she wrote down exactly what to order, the chef would not work off the menu! For example, there was a ham & cheese omelette listed, but as she had only put omelette on a previous order, that's exactly what he cooked, a plain omelette! So, after sorting that out, we were served our food. A prawn and marie rose sauce in white bread and a hunk of stale bread with two mean slivers of cheese, a couple of slices of apple, and bizarrely a small tub of apple sauce. Incidentally, this came at the princely sum of £5.50 for the sandwich and £7.50 for the ploughmans! When I mentioned that I'd been told that it would be a brown bread sandwich, the waitress said she thought it would be and that was the last of the prawns. My friend pointed out that her bread was stale and hard, and we both refused the food. After a little while, the chef burst into the room with two plates, a brown bread prawn sandwich (presumably the other white one had been scraped out) and the cheese ploughmans with a warm hunk of bread which strongly resembled the original. He thrust the ploughmans at my companion stating loudly and aggressively that he made the bread daily and it wasn't stale. She pointed out to him that the first chunk had been stale and he simply repeated himself then flounced out. The bread was probably the same chunk moistened and then warmed through, as it was rock hard within minutes. We asked for the manager and was again told that there was no-one available. Lindsay came to the rescue (she must work incredible hours!) apologized, and asked if the manager had dealt satisfactorily with our original complaint, to which we had to say, not really. She said that we had to wait until the next morning to speak to the manager, quelle surprise. This time, at breakfast, the same manager as before, stuck his head in the dining room, saw us, glared and left! After eating, we looked in his office, but no luck. Going outside, there he was. My friend then asked if he had been informed of the previous night's event. He replied in the affirmative, said that he had spoken to the chef and then went silent. Our response was "and?" He then went into complete waffle politician speak, that he wasn't going to prejudge, he had to speak to his MD and then do this and that. We looked at each other astonished. When we pointed out to him that again that there had been no manager available the previous evening, that we were forced to seek him out, we were not interested in the internal affairs of his hotel and had not even received an apology he stopped making eye contact. He said that he didn't want to speak to us in front of other diners, and my friend promptly reminded him that he'd had no such compunction the previous morning. He rambled on again, apologized but kept wittering on about following Company rules and that he had apologized several times and that was sufficient. When I pointed out that both myself and friend had our own businesses and that our customers were not the slightest bit interested in our personal problems, they just wanted the service they had paid for he had no reply. This man is completely ineffectual and has no idea how to deal with disgruntled guests. With more staff like Lindsay, a proper management system and some TLC to the building, this could be a cracking little hotel. What a shame!

  • Stayed August 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank pearlpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 8, 2013

Bit disappointing expected a bit better, room average smelt a bit musty. Helpful friendly staff bit of a venue for meetings and weddings. Breakfast ok didn`t dine so cannot comment, I booked this on a deal b&b with massage for two nights as a anniversary treat for my wife she enjoyed the massage glad I didn`t pay full price.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dennis h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 4, 2013

Stayed here for one night in July and had a very pleasant stay. Very warm and friendly staff in the hotel on arrival which started off the visit nicely. The room itself was average for the room rate of £81, the bed was comfortable but the windows in the room didn't shut and there was also a snail stuck to the inside of the window. En suite was adequate but again for £81, I would have expected a little better.

The breakfast was very good with a wide selection of food to choose from.

I would have expected to pay around £60-£70 for this room so at £81 I felt it was a overpriced for what it was. However, I still had a pleasant stay and would visit again if the rates were reduced or the hotel had a bit of an upgrade.

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maninblue22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bignell Park Hotel

Property: Bignell Park Hotel
Address: | Nr Bicester, Chesterton OX26 1UE, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Chesterton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 2 Hotels in Chesterton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bignell Park Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A beautiful hotel, wedding venue and award-winning restaurant situated in the village of Chesterton, Oxfordshire. Bignell Park Hotel offers unique charm and character, whilst providing modern facilities to ensure the most comfortable and enjoyable stay. Whether your visit is for business or pleasure, our services and facilities are tailored to meet your individual needs. We offer 22 uniquely styled, beautiful rooms, an award-winning restaurant Oaks, tailored meeting rooms and a charmingly romantic wedding venue. The hotel offers unbroken views across the beautiful Oxfordshire countryside, whilst being conveniently located only minutes from the M40 motorway. Only five minutes from designer shopping outlet Bicester Village, Bignell Park Hotel is the perfect place to stay and relax after a long day's shopping. Bignell Park Hotel provides guests with a unique, quintessentially English experience. Situated in the beautiful Oxfordshire countryside and enjoying magnificent views, the Bignell Park Hotel offers quality hotel accommodation and is the perfect location for exploring the very best of English heritage and beauty. We look forward to welcoming you to the Bignell Park Hotel. ... more   less 
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Also Known As:
Bignell Park Chesterton
Bignell Park Hotel Chesterton, England, UK

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