Just returned from this restaurant today after celebrating a friend's birthday here. We were put upstairs as we were a party of eleven and it was freezing cold. There were several portable heaters dotted around (with their flexes, ready for us to trip over) yet it did really nothing to heat up the space.
We complained to the manager who offered to seat us in the downstairs area on separate tables (not ideal for a birthday party), so they gave us a miniscule amount off the bill instead. We thought someone should have come up to us to apologise and at least offer us all a round of hot drinks!!
From the minute we walked in, we were not greeted and no one took our drinks orders for ages. The food took over an hour to reach the table and although it was well presented, it was lukewarm. Considering the fact that this is a more pricey place to eat in this area, the service was poor, the heating system was not installed (!!), the food was just slightly above average and I would strongly recommend that people give this place a wide berth until the summer perhaps?! No paying clients should be seated in that area upstairs in the winter.
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