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“Dispicable Customer Service - stay here at your peril”

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The Forest Lodge Hotel
Ranked #1 of 1 Hotels in Edwinstowe
Certificate of Excellence
Banbury
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Dispicable Customer Service - stay here at your peril”
1 of 5 bubbles Reviewed July 23, 2008

We left in utter disgust ...

My girlfriend and I booked this poor excuse for a hotel, as we were having a much-needed pamper at a local spa.

All we wanted to do was have our massages, relax over a nice meal and retire for a sound sleep in relaxing surroundings.

During our phone conversation with the receptionist, we booked a double room and were not told about the fact that a large graduation party was being held in the hotel - which would most definitely have put us off, given the nature of our stay.

Also, we were not told there would be no food available because of the party - something we didn't find out about until check-in.

We were shoved into an awful room, in what must have been an outhouse in the middle of their busy car park. This meant that we were treated to the local smokers’ gossip right outside our window, a car being parked (and I'm not kidding here) 6 inches from our door and cars being piled into once they'd drunk the bar dry.

The room we were given was a disabled room, which wouldn't have normally been a problem, but I dread to think how a poor person could have been expected to get their wheelchair into the room with a car parked so close that even I had to bend the car’s mirror back to enter.

When we complained, there was no apology whatsoever and all the hotel could offer us in way of recompense was to phone another hotel to get rid of us. AT 9.45 AT NIGHT!

So, there we were, late in the evening, a shabby, noisy room in the middle of a car park, no meal and having to deal with someone who had no clue whatsoever about customer service.

We left in complete disgust and just wanted anyone else thinking of booking a room here to not have to go through what we did. I have never dealt with such loathsome people and hope never to have to again.

  • Liked — Nothing whatsoever
  • Disliked — The owner
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ephology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
    107
    38
    15
    1
    5
See reviews for
53
51
4
18
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
U.K.
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed July 16, 2008

Pleasantly surprised. Charged by the room not per person and fairly reasonable for England. Staff, helpful and when I asked if three could stay in the room, it was not a problem and there was an extra bed put there. Breakfast was also included in the price of the room and my husband and I had full english, which was cooked and very tastey. Plenty of fruit juice, tea, toast and coffee. Nice old english worldy feel about the place, it is in fact in parts mid-eighteenth century...beams, open fires...etc..
rooms a little dated..ours was en suite...bed comfy..not a big chain hotel but a small family Hotel. Opposite to church where Robin Hood allegedly married Maid Marion. The Hotel has a restaurant attached. May be difficult for anybody with special needs...stairs to the rooms we went to and I could see no lift but don't let that put you off..if you enquire beforehand I am sure they would accomodate somehow

  • Liked — The manner in which we were greeted and continued throughout our stay
  • Disliked — Narrow stairs to room
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lay9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Forest Lodge Hotel

Property: The Forest Lodge Hotel
Address: 4 Church Street, Edwinstowe NG21 9QA, England
Location: United Kingdom > England > Nottinghamshire > Edwinstowe
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Edwinstowe
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Forest Lodge Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Forest Hotel Edwinstowe
Forest Hotel Edwinstowe

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