Check in was normal for a non-smoking room, other than receiving a bag containing two bottles of water and Taco chips, I guess it's a nice thought.
The building is a two story with outdoor room access and being winter the stairs were clear of snow on arrival and departure. Tractor/trailers were parked at the back in close proximity to the rooms at the rear and was a concern on arrival. At 5:30 am I received my wake-up notice as they started up.
The room was reasonably clean though a bit dated with the TV being a large screen.
Within a few hours we started to detect an odour of cigarette smoke. Initially put it down to the previous occupant but the odour continued to intensity so we put the bathroom fan on. This only accelerated the rate of odour accumulation so the fan was shut off and the room door had to be opened and fanned to reduce the odour.
A call to the front desk found an apologetic lady who stated that our room was next to a smoking room. I do not recall the specific words but the jest was that all of the rooms were similarly situated so movement was pointless. Also she was unauthorized to compensate us in any way but the manager would arrive at 7:00 am.
So, over night we shut the door and kept the door shut. In the morning the bathroom had an intense cigarette odour that the use of the shower and toilet was uncomfortable.
Without exaggeration, the odour was so intense that had the door not been shut we would have woken with smoker's cough.
RESOLUTION - NONE
Having the cold breakfast in the lobby in the morning I again expressed my dissatisfaction and was again advised that the manager had the authority and would be in shortly.
At 7:15 am we had not heard from the manager and were prepared to leave. One last attempt, on leaving our cards at the desk the front desk clerk I had spoken to (night shift?), another lady (day shift?) as well as a lady who appeared to be in charge, seemed overwhelmed with a printer problem while other customers were waiting.
Stay away. There are several other hotels in the area and you get what you pay for, but this was the exception to the rule. For a few dollars more (Best Western was over priced regardless of the problem) we could have had a smoke free building.
My thoughts go to the individual in the smokers room and her/his future potential health problems. Good luck
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- Also Known As:
- Best Western Grove City
- Grove City Best Western
- Best Western Executive Inn Grove City, Ohio