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“Go Next Door to Other Hotels”

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Best Western Executive Inn
Ranked #9 of 18 Hotels in Grove City
St. Catharines, Canada
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Go Next Door to Other Hotels”
Reviewed February 7, 2013

Check in was normal for a non-smoking room, other than receiving a bag containing two bottles of water and Taco chips, I guess it's a nice thought.

The building is a two story with outdoor room access and being winter the stairs were clear of snow on arrival and departure. Tractor/trailers were parked at the back in close proximity to the rooms at the rear and was a concern on arrival. At 5:30 am I received my wake-up notice as they started up.

The room was reasonably clean though a bit dated with the TV being a large screen.

THE PROBLEM
Within a few hours we started to detect an odour of cigarette smoke. Initially put it down to the previous occupant but the odour continued to intensity so we put the bathroom fan on. This only accelerated the rate of odour accumulation so the fan was shut off and the room door had to be opened and fanned to reduce the odour.

A call to the front desk found an apologetic lady who stated that our room was next to a smoking room. I do not recall the specific words but the jest was that all of the rooms were similarly situated so movement was pointless. Also she was unauthorized to compensate us in any way but the manager would arrive at 7:00 am.

So, over night we shut the door and kept the door shut. In the morning the bathroom had an intense cigarette odour that the use of the shower and toilet was uncomfortable.

Without exaggeration, the odour was so intense that had the door not been shut we would have woken with smoker's cough.

RESOLUTION - NONE
Having the cold breakfast in the lobby in the morning I again expressed my dissatisfaction and was again advised that the manager had the authority and would be in shortly.

At 7:15 am we had not heard from the manager and were prepared to leave. One last attempt, on leaving our cards at the desk the front desk clerk I had spoken to (night shift?), another lady (day shift?) as well as a lady who appeared to be in charge, seemed overwhelmed with a printer problem while other customers were waiting.

RECOMMENDATION
Stay away. There are several other hotels in the area and you get what you pay for, but this was the exception to the rule. For a few dollars more (Best Western was over priced regardless of the problem) we could have had a smoke free building.

POST SCRIPT
My thoughts go to the individual in the smokers room and her/his future potential health problems. Good luck

Room Tip: Go elsewhere. Not the first experience with this chain but if this is the "executive" in B...
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1812Niagara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Erie, Pennsylvania
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 25, 2012

I booked this room in June 2012 and told them I had a declawed cat. Checked in tonight and was told the owner won't accept cats. They would let us stay there for an extra $9.30 plus we had to stay in a smoking room since they didn't catch the part about the cat until just before we checked in. Told them forget it and went to LaQuinta right behind them and our cat was accepted.

Stayed November 2012
Helpful?
Thank bamafanpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Grove City hotels

California, Maryland
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 11, 2012

We usually stay in Best Westerns because you can usually count on a decent motel. Unfortunately this motel had some issues. When we returned to the hotel that evening, we noticed some strange orange goop on our pillows (not sure what it was??). Took it to the office and they said they would be down to change the bed immediately. Also noticed old potato chips on the floor, and generally not vacuumed well at all. It was the Fourth of July and maybe housekeeping was in a hurry to get out? Sink was not very clean as well. When I went back to inform my wife, she told me that the shower was not draining. They moved us to a new room. This room was generally cleaner, but still the carpets could have been vacuumed better and again the sink was not clean. The people at the desk were very friendly and nice and quick to help. Management/owner needs to monitor the cleaning better. Has potential to be a nice hotel. Breakfast was a little poor, not much offered.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cropper2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 6, 2012 via mobile

Stayed here overnight on the road. Staff was very friendly and room was clean. Very convienient to get in and out of. Would defiantly stay here again.

Stayed June 2012, traveled with friends
Helpful?
Thank Lanternhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Ohio
Level Contributor
283 reviews
283 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed April 16, 2012

I arrived around 200 pm and checked out shortly after midnite...the place didnt look the greatest on the outside but the people were nice the price was good around $80.00....the room was recentely remodeled it was a lot nicer on the inside than it appeared on the outside...all in all its a pretty decent place with a fair amount of truck parking on the north side of the building..i would stay here again...

Room Tip: upstairs room was quiet...great for a day sleeper
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teamster175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 17, 2012

Stayed here because of a discount, but it cost me more than I bargained for when we left our camera in the room and it was never returned, despite several calls. They claim it was never found, and while I realize it is our responsibility, you would hope for more honest work staff from their end.
Breakfast buffet was ok,, but there are a total of 20 chairs and a room the size of my kitchen. Expect a long wait if you don't get there at 7am.
Otherwise, the rooms are clean and well kept.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snaggles8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Executive Inn

Property: Best Western Executive Inn
Address: 4026 Jackpot Rd, Grove City, OH 43123-9700 (Formerly BEST WESTERN Executive Inn)
Phone Number:
Location: United States > Ohio > Grove City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Grove City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Executive Inn 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Best Western Grove City
Grove City Best Western
Best Western Executive Inn Grove City, Ohio

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