I would have given the Bay horse a 5*, the food was beautiful, the rooms were comfy and the staff were pleasant, but when we checked in I told the bald man we were going to a wedding at Woodhill Hall later and I was getting a Taxi back at 11.30pm, was that ok. he said yes that was fine, he would be here and if it was going to be any later to just give him a ring. We got a taxi at 11.30pm and arrived 10 mins later, but the door was locked, we rang the bell, banged on the door for an hour. Eventually one of the guests came down and opened the door. I am disabled and have a stick, I complained the next day and was just given a sorry. It ruined an excellent day, my daughter was going to send a taxi and we were going to stay at Woodhill Hall.
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