My wife and me chose this Inn for a two night stay largely as a result of the excellent reports on this site but we honestly cannot give it the top marks for the following reasons.
Firstly, we don't think the accommodation represents value for money. We booked direct with the owner via email and were offered a DBB rate of £160 per night for the room they call a Suite. It is accessed up a steep flight of stairs and is not a Suite in the true sense but a sizeable bedroom with a sofa and chairs, neither of which are especially comfortable. Yes it had a flat screen TV, ipod docking station and stereo etc but lacked some of the more basic requirements eg. storage space and things like coat hooks on the doors for 'outdoor coats'. It has tea/coffee making facilities and a mini fridge but both were on or near the floor and not at all easy to access.
The en-suite is accessed down three steps and is not especially large. The shower is a walk-in type and was fine but the space / gap between the sink and the shower to access the loo was not over wide and will present a problem for the more rotund guest. Also the en-suite was cold for our first night and when my wife reported this to the landlady the following morning she responded with, "well none of our previous guests have complained"! Frankly, this is not the sort of response one expects and it was said with a 'how dare you complain' tone. The problem was caused by the outside vent cover for the extractor fan which had come off thus allowing cold air to blow in. The landlord replaced it so that for our second night it was warmer and we thanked him for that.
One other issue which is worthy of mention is the noise from traffic and from the bar. Being a very old building there is no double glazing which means that when HGV's pass by the windows rattle. Thankfully, this didn't happen throughout the night just early morning so there's little chance of a sleep in. Also, noise from the bar until about 11pm was very noticeable as the Suite is directly above it.
Turning now to the food. The breakfast on the first morning was fine, save for the sausages which were not particularly nice and overcooked. Freshly squeezed orange juice was a pleasant addition too! Breakfast on second morning [no sausages] was not as good; bacon overcooked but ok other than that.
The evening meals were generally OK and the portion size fine. However, due to the main course choice being limited, I opted on the second night for the same meal as on the previous night, i.e. Beef and Guinness pie. A short time after ordering the landlord came over to us and asked whether I would be interested in changing my order to a sirloin steak as he recommended them. Foolishly, [as it turned out] I accepted his offer. I ordered a medium cooked steak stating that 'pink' is fine but no 'dripping blood' please. What was served was a well done steak and I wished I hadn't changed my mind. The landlord did offer to cook me another steak but that would have meant waiting and my wife's meal would have gone cold, so I respectfully declined. Of course I've been left asking myself what the motivation was for the landlord to get me to change my mind; may be it was the last Beef & Guinness pie and he wanted it for himself or another customer or perhaps he just wanted to offload a steak that was nearing it's 'use by' date?
So in conclusion, our stay at the Tankerville Arms was OK but nothing special and in our view the accommodation is overpriced. Had our rate been say £120 per night rather than £160, then I guess there would have been little to complain about.
- Official Description (provided by the hotel):
- Luxury village inn close to Alnwick Castle and Gardens. Ideal centre for walking, fishing and cycling holidays. Close to Holy Island, Bamburgh, Hadrian's Wall, Northumbria National Park and the Cheviots. ... more less
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- Also Known As:
- Tankerville Arms Hotel Eglingham