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“Fantastic Park”

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Berwick Holiday Park - Haven
Certificate of Excellence
Reviewed January 10, 2014

I have centainly enjoyed my holiday experience at Berwick Holiday Park. and i'm looking forward to my next holiday in July 2014.

Pro's

Park Location - The park location is perfect as it is next to transport links such as train station.

Accommodation - The accommodation was excellent. However there were small areas of the caravan that hadn't been clean. Apart from that the location was excellent, close to facilities which was good.

Staff- The staff were welcoming, friendly and went out there way to help us. as we had members of the family who had certain medical issues and that we needed to be near facilities and they could not have booked us into a better caravan which was based near the venue, for that we thank them.

Park Facilities - Te park facilities were excellent, this includes fun works, mash and barrel and all the out door activity area we used .

Entertainment - was brilliant on some nights



Con's

Entertainment - as stated above entertainment was brilliant some nights and other nights it wasnt as good. Dont get me wrong i have enjoyed the new entertainment brand but on some of the nights the club was nearly empty, this is in the middle of July and usually very busy, and there was more touring or live acts when we went there was only 3 and one of them wasnt that good. They could have had more live acts then and the place could have been busier



OVERALL - The park, Staff, Accommodation was excellent and will be back in 2014 , hopefully more entertainment options will be available

  • Stayed: July 2013, traveled with family
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3  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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871 - 877 of 1,128 reviews

Reviewed January 4, 2014

The location of the park is fantastic with an amazing beach full of caves rock pools etc just at the edge of the park. Although it is not a massive holiday park all the facilities that were provided were excellent although the indoor pool was very overcrowded. I would definitely recommend. Also the mixed grill I had in the mash and barrel was phenomenal and I have been unable to find one anywhere near as good anywhere else.

  • Stayed: April 2013, traveled with family
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3  Thank Dylan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Booked a sun break with my mum and my three children.fri til mon.wen we arrived we got our package keys etc. We opened the caravan to find someone elses belongings in there caravan 25 wen we was in caravan 35..mmm luckily we are genuine ppl cos I think they would of been annoyed us in there caravan.wen we finally got ours after long drive.omg I was totally disgusted wot a complete dump.and absolutely filthy.pics attached which make it look a palace.i arent fussy expected basic but this caravan had never seen a cleaner was totally droppin apart.not much to do for kids either . stayed in many a haven buy never again will we return . very disappointing overall.dont speak to manager lady totally rude and doesnt care about customers reviews. The young girl did offer us 25pound but in vouchers for the pub only barely bought us a drink each. Not really a jest of gud will.

  • Stayed: October 2013
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6  Thank holqueen510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

We had a fantastic time ,we were there for a darts weekend in standard caravans and can't fault it .caravan was clean and smelled great . Living room area had fitted sofa right round ,gas fire and there is tons of storage all around.In the kitchen you have everything you need microwave ,kettle toaster. Bedrooms again plenty of storage and the beds are so comfy. We took an xtra fire as you only have heating in living room area and a throw as it was November. Staff so cheery and friendly even tho they must be knackered after a full season. We ate at both mash and barrel and the chipshop both great service and food is great also good prices. Drink prices are slightly dearer but you expect that.plenty of amusements for kids and the reps seemed to be keeping them busy with plenty to do.swimming pool looked spotless as you can see it from mash and barrel.if you wanted to go in to berwick there was a shuttle bus that leaves from the park .was in the laundrette it has everything you need very clean. The spar shop has everything you need and the prices were ok. The manager and his team of workers should be proud and deserve a pat on the back, keep up the good work we had read the reviews and were a bit dubious at first but how wrong we were.

Room Tip: We were in headlands 118 which was near the complex
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  • Stayed: November 2013, traveled with friends
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2  Thank catherine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

Booked a weekend break to meet up with family in a superior caravan, on arrival we were greeted by cigarette buts by the door, the door didn't shut properly which made an already cold caravan even colder.
The blind in the kitchen was sticky to touch and covered in dirt, the fold out bed had tissues at the back of it. The caravan was freezing at night, had to sleep in living room with fire on.
We were told not to park on the grass but no parking spaces were available.
Woke up by people having an argument outside our caravan and then had a phone call to blame the noise on us, this was rectified quickly but should never have happened in the first place. We left a day earlier, not very enjoyable at all. I have wrote to the park but no response as of yet

  • Stayed: October 2013
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1  Thank cinderellaScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

This is definitely one of the better Haven parks, we have stayed in a few up and down the country and we found this to be the best so far. They couldn't do enough for us and even phoned me to ask if everything was ok and if they could do anything for us, which I must say I have never experienced at other Havens! The staff here are very helpful and friendly and we felt very welcome after our 3 and a half hour journey. The caravan we were given was clean, and had everything we needed for the 4 of us. The only moan is the beds.. yes I know everybody moans about them but they were soo hard!!!! and the caravan was very cold at night (our fault for not taking their advice and bringing extra blankets!!). Mind you it was end of October so couldn't really expect anything else. The food was great, fish and chips on first evening and the lady there was very lovely and helpful.. The Mash and Barrel food was plentiful and very nice. My daughter was trying to win a novelty from the 2p machines and not having much luck, so she asked a very nice young man called Jordan if she could buy one, he gave her one without any question - may sound daft but it made her holiday!!!. We didn't spend much time around the complex as we were out every day but it looked very clean and the staff were very helpful. The only real aspect that spoilt it for us as a family was the drunken ladies who were in the Mash an Barrel swearing and falling over on the floor, now please don't get me wrong I do like a drink but it was full of families and they were swearing and carrying on. Not really Haven's fault though. We will be back in Northumberland as it is very beautiful, but not at Haven unfortunately.
Thanks for a lovely break and keep up the good work!!!!

Room Tip: Stayed in Farne Close and its close to the beach - we had a sea view which was lovely
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  • Stayed: October 2013, traveled with family
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Thank TheWebsters4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013 via mobile

We went to Berwick on 25th October for a 3 night holiday, and we loved it :)

I'll start from arriving at the park; the entrance is stunning - it's such a welcome when you've been travelling, especially on a train like us.

Super - helpful Laura checked us in, we arrived a little early (2:50pm), so took our chances and tried to check in - to our surprise our caravan (with 4pm check in) was ready! Laura showed us how to get there without a car and we found our fantastic accommodation straight away - with the caravan being in the middle of the "street" I slipped a little bit because it was slightly wet after the rain, not Haven's fault of course.

The caravan was lovely - and, not as cold as we'd expected. There were one or two little niggles; the door didn't open properly once closed (we had to push the handle and lift the door. You could see it was scraping where the frame had worn.) Another thing was we found a disposable razor on the upper shelf, we just didn't touch it. Other than these little things, the caravan was great. It did get cold at night, but to be fair, Laura had rung us the week before to tell us it would be cold, and to bring heaters. We came on the train, so that wasn't an option, there are some to hire, but we didn't bother. It soon warmed up.

On an evening the entertainment was really good - it's a little bit cheesy, but it does have to entertain all ages to be fair. The FunStars were really good, and always put 110% in to the shows!

We ate in the Mash & Barrel, Chip shop, and food from the Spar. It was a bit expensive, but it's a holiday - who cares!

Overall it was a really good holiday, and we'd certainly LOVE to come back again :)

A big thanks to Laura on reception who even rang to check everything was ok, and to all of the other staff who were never rude, ignorant or unpleasant. Everyone was kind and we were made to feel VERY welcome.

If only we could buy a caravan here :)

Stayed: October 2013
Thank Jake T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berwick Holiday Park - Haven

Address: Magdalene Fields, Berwick upon Tweed TD15 1NE, England
Phone Number:
Location: United Kingdom > England > Northumberland > Berwick upon Tweed
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Specialty Lodging in Berwick upon Tweed
Price Range: $111 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Berwick Holiday Park - Haven 4*
Number of rooms: 750
Official Description (provided by the hotel):
Berwick Holiday Park is situated in Berwick upon Tweed in north Northumberland. We have holiday homes which are owned and holiday homes available to let. ... more   less 
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Also Known As:
Haven Berwick Holiday Park Hotel Berwick Upon Tweed

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