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“Superb & very classy Renovation” 5 of 5 bubbles
Review of The Lord Crewe Hotel & Restaurant

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The Lord Crewe Hotel & Restaurant
Ranked #2 of 3 Hotels in Bamburgh
Certificate of Excellence
Newcastle UK
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Superb & very classy Renovation”
5 of 5 bubbles Reviewed September 14, 2012

Superb & very classy Renovation

I haven’t been here for a while and was stunned by my recent visit.
The room I stayed in has been refurbished again (seems like this is done every year).
The view from my room couldn’t have been bettered, stunning views of the castle.
But the biggest and most dramatic change is the new bar & restaurant.
Quite simply amazing. I really enjoyed the food the last time I stayed but it has propelled itself into a different class.
Beautiful & comfortable restaurant with superb service. The staff couldn’t have done more. I had the monkfish and it tasted like it had just been landed minutes earlier. So fresh and went superbly with a nice glass of wine.
On a separate note while I was at the bar a dog owner asked the bar staff to replace the water in the bowl provided in the new beer garden. The bar staff didn’t just fill the water up but thoroughly washed the bowl out and dried it before filling it up with fresh water and asked if there was anything else she could do.
Pub, Restaurant & hotel are all fantastic - 10 out of 10 on every level.
One very minor moan, not enough car parking.

Room Tip: ask for a view of the castle
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank MichaelNewcastleUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
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    54
    24
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed September 10, 2012

We went for a friends birthday for sunday lunch as a party of 8. All our food was bought out at different times, some people were eating desert when others hadn't received their main, all our food was cold and inedible, one person never received her main meal. BUT by far the worst was the girl who's birthday it was, her roast chicken was completely raw throughout. It was so bad that she ended up having to make herself sick. The owner apologised, offered a full refund- but even gave us the wrong money back! Go to the mizen head- it's a different league.

  • Stayed September 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Live2eat99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol,UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 1, 2012

We were a group of golfing friends and stayed 1 night on 23 Aug. I had read some very poor reviews on Trip Advisor and was a bit nervous. They must have been written by someone with a grudge because the hotel was absolutely fine. Clean and newly refurbished rooms -some smaller than others but adequate. The bar was busy, bar food looked great, the beer and wine selection was fine and prices ok. The restaurant dinner was excellent and the breakfast equally fine. Staff friendly and helpful. No problems at all.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed August 30, 2012

This was not our first trip to the Lord Crewe, and despite some disappointments we will go back again in the future.

This is a great little hotel in a beautiful part of the world. The rooms are a good standard, the staff are great, usually fulfilling many roles, and the food good. The beer on tap is excellent, especially the Tyneside Blonde. The bar and restaurant are a good size. The lounge is comfortable and has free wifi for residents.

The rooms are cleaned daily by conscientious staff to a good standard. Breakfast is very nice and was served each morning by hard working people that were friendly and professional.

However it is not cheap and the service fell a bit short of our expectations. Most of our complaints revolve around the restaurant. On Sunday lunchtime I queued for twenty minutes at the bar, and ordered a cheese sandwich. It wasn't on the menu and it was a busy Sunday lunch, but how hard can it be? The bar staff took the order and I sat down with our drinks. 25 minutes later, the barman came and told me that 'the chef won't make' my sandwich. When challenged, all we could get in response was 'sorry!' After cooling off and returning, the lady on reception sorted out the sandwich in a few short minutes. There was absolutely no need to disappoint the customer.

Breakfast on our last morning was spoilt three ways. Firstly we were sat at a table on to which the restaurant door opened, meaning we were disturbed every time someone went through the door. Then the hoovering started just outside the door which was noisy. Finally, the cleaning of the lavatories started just off the restaurant. The smell of cleaning fluid was unpleasant. The restaurant is only open for breakfast for 90 minutes, surely these jobs could have waited.

On checking out, having paid for our meals each evening in the restaurant, it was disappointing to see the previous nights meal on the bill.

The majority of the staff really were great. Unfortunately they had to be. The hotel was full and this seemed to put all their processes under pressure and the staff had to compensate.

We will be back, and hope that things have improved.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank STUnderwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denmead, United Kingdom
Level Contributor
324 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed August 29, 2012 via mobile

I can't rate the hotel as only visited for a meal. I'd eaten at the Loed Crewe before it had been refurbished and had never been disappointed. I liked the simple but good menu and the traditional surrounding. Must admit that the new restaurant looks amazing and is up to date. I'm just not sure it is totally in keeping with Bamburgh. Also the food is now relatively expensive and the quality does not justify the price. With the competition I'd be surprised if the prices don't have to drop. If the prices stay high try the Mizen Head up the road

  • Stayed June 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Superships1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 28, 2012

We ate at The lord Crew in August,the hotel has recently been refurbished to a great standard but unfortunately the food in the restaurant was really awful, my wife had Monkfish which she left completely as the fish appeared to be undercooked and tasted terrible. I had the 12 hour stew which was just warm when served and had a very strange taste our 2 children had chicken nuggets and scampi with chips (lots of imagination going on here then) the nuggets were obviously frozen and processed and i was informed not as nice as a certain fast food outlet. We were really looking forward to our meal but this spoilt our night. This is a great shame because it is a lovely venue in a great location with friendly staff.

  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
Thank jeffforster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 27, 2012

Called in the bar for a drink near the end of a long hot cycle and immediately booked dinner for the following night on the strength of the lovely setting, decor and menu. We were not disappointed, we had a super meal with friendly attentive service in a very pretty room, just the job!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank robthevet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lord Crewe Hotel & Restaurant

Property: The Lord Crewe Hotel & Restaurant
Address: Front Street, Bamburgh NE69 7BL, England
Location: United Kingdom > England > Northumberland > Bamburgh
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 3 Hotels in Bamburgh
Number of rooms: 18
Also Known As:
The Lord Crewe Hotel And Restaurant
Lord Crewe Arms Hotel Bamburgh
The Lord Crewe Hotel & Restaurant Bamburgh, Northumberland

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